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3.7 out of 5

"Great location, awesome adults pool. Resort fee is very expensive " More

By a verified traveller on Tue 04 Feb 2020

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Hotel Description

A family-friendly stay in Honolulu awaits you at Sheraton Waikiki. Within steps you'll find Waikiki Beach and Royal Hawaiian Center. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 1636 rooms feature LCD TVs with satellite channels, and you can enjoy lanais, WiFi, and coffee/tea makers. Pillowtop beds and down comforters welcome you to a good night's rest, and other nice touches include designer toiletries. Free newspapers, free local calls, and safes are also available.

A relaxing visit to Spa Khakara can include deep-tissue massages and hot stone massages along with body scrubs, facials, and aromatherapy. The restaurant, RumFire, serves Asian cuisine and is open for lunch and dinner. Edge of Waikiki is the hotel's own cocktail bar. Enjoy the 24-hour gym, kids' swimming pool, waterslide, and pool cabanas. 26400 square feet (2453 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 4-star Waikiki hotel include Waikiki Beach Walk and International Market Place.

City Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$393* Per night/room 27 Oct. - 28 Oct.

Deluxe Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, Multiple Beds, Non Smoking, Oceanfront

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Non Smoking (Malia)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Waikiki ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Waikiki

Couples (1) Family (2)
4 out of 5
Great location, awesome adults pool. Resort fee is very expensive

Posted by on 4 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Manager

Aloha Valued Guest, Thank you for choosing to stay at the Sheraton Waikiki and for posting a review. We are delighted to have exceeded your expectations. Our superior location is great for all our wonderful area has to offer. We hope you join us again to enjoy our wonderful resort. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

5 out of 5
I was a bit worried after reading reviews around the refurbishment going here but even though we were on a floor that was undergoing refurbishment (half the floor was boarded off), it didn’t cause us any problems at all - in fact, we didn’t even notice anything to do with it (other than the hoardings). Our room looked to have been refurbished and it was excellent (as was the view). This place is centrally located and an easy walk to both Waikiki beach and shopping/dining of all levels. Staff were all friendly and helpful. Would stay here again without a doubt.

Posted by , from NZ on 6 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Manager

Aloha G, Thank you for your kind remarks regarding your time with us. We are pleased to know that from the moment you arrived, we were able to provide you with an exceptional stay and that our revitalization project did not affect your stay! We are thrilled knowing you plan to return. All of us here at Sheraton Waikiki look forward to your next visit. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

2 out of 5
Nowhere near enough room by the pool, paid a lot of money to sit on the ground. Rooms where tiny

Posted by on 22 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Mari K.

Aloha Guest, Thank you for choosing to stay at the Sheraton Waikiki and providing your honest feedback. We hope you will accept our sincerest apologies for the overcrowding at the pool and any inconveniences it may have caused you during your stay. We are grateful for your business and your feedback, and we will take measures to ensure we do better going forward. We do hope you will consider staying with us again whenever your travels bring you this way. Mahalo, Mari K. Guest Experience Team

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Waikiki you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, a 24-hour fitness center, and a terrace. For a fee, parking is available. This 4-star Honolulu hotel is smoke free.

  • 1636 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 26400 sq ft of conference space
  • 2453 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Waikiki offers 1636 accommodations with safes and complimentary newspapers. Rooms open to lanais. Pillowtop beds feature down comforters. 35-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

RumFire - This beachfront restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Edge of Waikiki - This cocktail bar is located by the pool and specializes in Asian cuisine. Open daily.

Kai Market - Overlooking the ocean and pool, this restaurant serves breakfast and dinner. Open daily.

Hapas Pizza - Onsite restaurant. Open daily.

Honolulu Coffee Company - Onsite coffee shop. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Minimum age to access spa is 12
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests are requested to provide their estimated arrival details in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is GE/TA-069-973-6064-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • State tax ID - GE/TA-069-973-6064-01
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 48.28 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 35.00 per day
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Waikiki
  • Sheraton Waikiki
  • Waikiki Sheraton
  • Honolulu Sheraton
  • Sheraton Honolulu
  • Sheraton Hotel Honolulu
  • Sheraton Waikiki Hawaii/Honolulu
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu
  • Sheraton Waikiki Hotel
  • Sheraton
  • Sheraton Waikiki Hotel
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.