4.3 out of 5

"We returned to the Sheraton Waikiki this year, this time as a young family of 3. You get to appreciate the family friendly atmosphere of this hotel. E ... " More

By a verified traveller on Sat 11 Aug 2018

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Hotel Description

A family-friendly stay in Honolulu awaits you at Sheraton Waikiki. Within steps you'll find Royal Hawaiian Center and Waikiki Beach Walk within a short 5-minute stroll. Highlights at this beach hotel include 5 restaurants, 2 outdoor swimming pools and a full-service spa.

You can enjoy lanais, WiFi and LCD TVs, featured in all 1636 rooms. In-room dining is easy with amenities like fridges and room service. Pillowtop beds and down comforters invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. Additionally, coffee/tea makers, free newspapers and in-room massages are available.

A day of pampering at Spa Khakara can include deep-tissue massages, hot stone massages and facials. The restaurant, RumFire, serves Asian cuisine and is open for lunch and dinner. Edge of Waikiki is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour fitness centre, kids' swimming pool and waterslide. Business amenities include a business centre and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a free airport shuttle.

Attractions within a 10-minute walk of this 4-star Waikiki hotel include Waikiki Beach and International Market Place.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$309* Per night/room 19 Oct. - 20 Oct.

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room, Multiple Beds, Oceanfront (Larger Guest Room)

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Club Suite, Business Lounge Access, Oceanfront (Malia)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Room, 1 King Bed, Business Lounge Access, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Waikiki ratings based on 41 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Waikiki

Everyone (22) Couples (5) Family (14)
2 out of 5
Nowhere near enough room by the pool, paid a lot of money to sit on the ground. Rooms where tiny

Posted by on 22 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by Mari K.

Aloha Guest, Thank you for choosing to stay at the Sheraton Waikiki and providing your honest feedback. We hope you will accept our sincerest apologies for the overcrowding at the pool and any inconveniences it may have caused you during your stay. We are grateful for your business and your feedback, and we will take measures to ensure we do better going forward. We do hope you will consider staying with us again whenever your travels bring you this way. Mahalo, Mari K. Guest Experience Team

2 out of 5
Great spot, but due to a workers strike it effected our experience

Posted by , from Australia on 14 Oct. 2018

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Comment from Hotel Management

15 Oct. 2018 by Mari K.

Aloha Shane, Thanks for taking the time to provide us with your feedback. We sincerely apologize that we weren't able to provide you with the excellent stay you deserve due to the labor disruption. We hope that we may have the opportunity to better your stay should your travel plans bring you back again to Waikiki. Mahalo.

5 out of 5

Family friendly hotel

Pros: Kid friendly pool area, infinity pool, malasadas at the Lawson store in the lobby
Location: Spot on location, has it's own private beach front access, even though it is in the middle of Waikiki it still has a resort feel because of its setup
We returned to the Sheraton Waikiki this year, this time as a young family of 3. You get to appreciate the family friendly atmosphere of this hotel. Excellent kid-friendly pool and ammenities, can't go wrong. We got an oceanview room, a bit small at 26 sq metres but definitely worth the view waking up to every morning. Room was tidy as can be expected if you're paying this much for a room! The turn down service was inconsistent, coffee and cups not always replenished, toilet ammenities as well. As with all hotels in Waikiki there is a resort fee. One tip - make use of as much of what is included in the resort fee. We used the free wi-fi in the hotel and room, AT&T mi-fi, complimentary photo shoot, free coffee, free use of GoPro, etc.

Posted by on 11 Aug. 2018

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5 out of 5

Perfect location close to the beach and shops

Would definitely stay at the Sheraton Waikiki again. Great staff alsways willing to help. The pool and bar facilities cater for families and couples. Having direct access to the beach was a bonus.

Posted by , from Sydney on 24 Jul. 2018

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5 out of 5
Stayed to a week with my 3 kids and they had a blast. The pool was great especially with its slide. Location is brilliant - close to great shopping and food. And the infinity pool gave me a chance to have some grown up time too. Room was fantastic. Beds ultra comfy. And he view was spectacular

Posted by , from sydney, Australia on 1 May 2018

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4 out of 5

Great location

Fantastic beachfront location. Lounge was worth the extra money

Posted by on 21 Feb. 2018

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4 out of 5

Great Location and views for a Waikiki stay

Pros: Location
Cons: Decor could use some modernization. It looked quite dated.
Location: Hotel pools and nearby beach for swimming. Transport and all other amenities right outside the hotel.
Our family of 5 were very happy with the room we had allocated after our initial room was not ready. The hotel staff were wonderful and very helpful, from check in through to the house staff. The hotel has an excellent location, right in the middle of the main part of the beach. The choice of restaurants and the two pools were also excellent. Only concern was the overall age of the place and this was evident in one of the balconies we had that looked and felt unstable. Otherwise a great place to stay.

Posted by , from Sydney, Australia on 25 Jan. 2018

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5 out of 5

Right on the beach!

Perfect location right on the beach and close to all the shops and restaurants. Hotel staff were extremely friendly. We loved our stay and will stay here again next time we are in Hawaii

Posted by , from sydney australia on 17 Jan. 2018

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5 out of 5

Great place to stay

We have just returned from 2 weeks at the Sheraton Waikiki and could not fault this hotel. We arrived on an early 6.00 am flight expecting to not get into our room until after 3.00pm but on checking in our room became available at 11.00 am whoch was great after a long flight. The room was a partial ocean view and from our lanai we had a great view of the beach,we watched the fireworks from here also great and each evening we were serenaded by lovely music and hula dancing from the hotel next door. The staff are are so helpful and friendly,the amenities are amazing, beautiful pools right on the beach,one with 2 hot tubs.Great bars especially The Edge. Loved Hawaii and would highlyrecommend the Sheraton Waikiki.An added bonus is all tours leave and return from here.

Posted by on 3 Nov. 2017

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4 out of 5
Fab pool and towels provided. Great checkin with staff very helpful with bag storage and getting room ready for us as we arrived quite early. Even gave us a room upgrade and free coffee.

Posted by on 7 Sep. 2017

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Renovations + Closures

This property is undergoing renovations from 17 January 2019 until 31 December 2019 (completion date subject to change).

The property will be renovating from 01 September 2019 until 30 November 2019 (completion date subject to change). The following areas are affected:

  • Bar/lounge

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

Sheraton Waikiki offers its guests a full-service spa, 2 the outdoor swimming pools, a waterslide, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars, A poolside bar, and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. There are 21 meeting rooms available. A kid's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Sheraton Waikiki. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. This 4-star Honolulu hotel is smoke free.

  • 1636 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (15.5 km / 9.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Waikiki offers 1636 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Rooms open to lanais. Pillowtop beds feature down comforters. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries and a hairdryer. This Honolulu hotel provides wireless Internet access for a surcharge. LCD televisions come with pay-per-view films. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Private lanai
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.

RumFire – This restaurant specialises in Asian cuisine and serves lunch and dinner. Happy hour is offered.

Edge of Waikiki – This cocktail bar specialises in Asian cuisine and only serves light fare. Open daily.

Kai Market – This restaurant serves breakfast and dinner. Open daily.

Hapa's Pizza – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Yoshiya – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Minimum age to access spa is 12
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests are requested to provide their estimated arrival details in advance. Please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Tax ID – GE/TA-069-973-6064-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 37.70 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Fitness/yoga classes
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 35.00 per day
  • Valet parking fee: USD 45.00 per day (in/out privileges)
  • Rollaway bed fee: USD 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Waikiki
  • Sheraton Waikiki
  • Waikiki Sheraton
  • Honolulu Sheraton
  • Sheraton Honolulu
  • Sheraton Hotel Honolulu
  • Sheraton Waikiki Hawaii/Honolulu
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu
  • Sheraton Waikiki Hotel
  • Sheraton
  • Sheraton Waikiki Hotel
  • Sheraton Waikiki Honolulu
  • Sheraton Waikiki Hotel Honolulu

You should know

  • Sheraton Waikiki offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.