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4.9 out of 5

"Clean and comfortable with very friendly and accommodating staff. What more do you want ? " More

By a verified traveller on Sat 24 Aug 2019

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Hotel Description

The Mercer puts you in the heart of Hong Kong, within just a 10-minute stroll of PMQ and Soho. Highlights at this Art Deco hotel include in-room free WiFi and LED TVs.

You can enjoy cable TV, espresso makers, and free international calls, featured in all 55 rooms. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while Select Comfort beds and premium bedding invite a good night's rest. Down comforters, free local calls, and free bottled water are also available.

This business-friendly hotel offers free WiFi in public areas, a 24-hour fitness center, and has concierge services. Added amenities include laundry facilities, a 24-hour front desk, and limo/town car service.

Sights within a 10-minute walk of this 4-star Central & Western District hotel include Tai Kwun - Centre for Heritage and Arts and Victoria Harbour.

Studio Executive

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$146* Per night/room 11 Apr. - 12 Apr.

Studio Premier

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One-bedroom Executive

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Mercer ratings based on 9 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Mercer

Everyone (4) Couples (2) Family (1)
5 out of 5
Clean and comfortable with very friendly and accommodating staff. What more do you want ?

Posted by on 24 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Guest Service Officer

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again

5 out of 5
Very good location. Close to ferry’s and train station. Everything is walking distance. Amazing Staff that are so lovely and helpful!!

Posted by on 2 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by .

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

5 out of 5

Friendly staff and great location!

This hotel is in a good location and great value for money!

Posted by , from WA on 22 Sep. 2015

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Comment from Hotel Management

13 May 2016 by Joey

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

5 out of 5
Fantastic boutique hotel, esp for businesses near central

Posted by on 12 Aug. 2015

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Comment from Hotel Management

13 May 2016 by Joey

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

5 out of 5

Loved it!!!

Absolutely loved Mercer Hong Kong!!! Great idea with the free mobile phone that is included with the room, unlimited free calls and Internet :-). Great location, near everything including the party district which is a 10 minute walk. Overall....5 out of 5!

Posted by , from Australia on 9 May 2015

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Comment from Hotel Management

13 May 2016 by Joey

We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at The Mercer Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

4 out of 5
Pros: Handy
Cons: A little confined
Location: Close to everything
Facilities: Nice ; Value: Moderate; Service: Courteous; Cleanliness: Pleasant; directions from station shuttle bus stop to hotel would have helped in notes

Posted by , from Australia - QLD - Gold Coast on 3 Dec. 2014

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5 out of 5
Pros: Decor, Bed, coffee, free minibar, bathroom, residential feel
Cons: The only bad thing was i couldn't stay for longer!
Location: Close to everything, Away from tourist traps
Facilities: Outstanding; Value: Fantastic; Service: Outstanding; Cleanliness: Immaculate; In a cool residential area surrounded by interesting local restauraunts and cute shops, just a few minutes from Central and Soho

Posted by , from Australia - VIC - Melbourne on 29 Jan. 2013

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5 out of 5
Pros: The service was very good, the bed was very comfortable and the room light and roomy
Cons: Location was great however a little hard to find down a side street that is just being developed
The breakfast had a good western selection, some might find it limited

Posted by , from Australia - ACT - Canberra on 22 Oct. 2012

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5 out of 5
Pros: Location for restaurants,hotel is new & beautifully decorated
Cons: The street view is not so good but thats all part of the hong kong expierence

Posted by , from Australia - NSW - Sydney on 13 May 2012

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Property Features

As a guest of The Mercer, you'll find a 24-hour fitness center, tour/ticket assistance, and multilingual staff. Public spaces have free WiFi. The business-friendly The Mercer also features concierge services, laundry facilities, and dry cleaning/laundry services. This Art Deco Hong Kong hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 31 levels
  • Built in 2011
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hong Kong International Airport (HKG) (36.2 km / 22.5 mi)
  • Train station: Hong Kong Sheung Wan Station (0.6 km / 0.3 mi)

Room Amenities

The Mercer offers 55 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature down comforters and premium bedding. 42-inch LED televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and complimentary toiletries. This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Select Comfort beds
  • Deep soaking tub
  • HD television
  • Cable channels
  • Netflix
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Mercer

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Cash or credit card deposit required
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercer Boutique
  • Mercer Boutique Hong Kong
  • Mercer Boutique Hotel
  • Mercer Boutique Hotel Hong Kong
  • Mercer Hong Kong Hotel
  • Mercer Hong Kong
  • The Mercer Hotel Hong Kong
  • Citadines Mercer Hong Kong Hotel
  • Citadines Mercer Hotel
  • Citadines Mercer
  • The Mercer Boutique Hotel
  • Citadines Mercer Hong Kong Aparthotel
  • Citadines Mercer Aparthotel
  • The Mercer Hong Kong
  • The Mercer Hotel
  • The Mercer Hong Kong
  • The Mercer Hotel Hong Kong
  • Citadines Mercer Hong Kong

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.