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Hakone Highland Hotel

3.5 star property

Photo gallery for Hakone Highland Hotel

Public bath
Twin Room, Open Air Bath, Non smoking
Exterior
Interior entrance
Twin Room, Open Air Bath, Non smoking

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
Sengokuhara Shinanoki, Ashigarashimo-gun, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Venetian Glass Museum
    ‪6 min walk‬

Room options

View all photos for Standard Twin Room, Non smoking (View will be selected by the hotel)

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, Non smoking (View will be selected by the hotel)

9.0 out of 10
Wonderful
(31 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

Minibar, in-room safe, desk, laptop workspace

Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About the area

Hakone

At Hakone Highland Hotel you'll be 3.1 km (1.9 mi) from Ōwakudani and 3.5 km (2.2 mi) from Miyagino Hayakawa Breakwater Cherry Blossoms. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a library, a terrace and a garden. Each morning cooked-to-order breakfast is served between 7:30 AM and 9:30 AM. .Sights within a 10-minute drive of this 3.5-property class Sengokuhara hotel include Hakone Open Air Museum and Hakone Gora Park.

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 km
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Venetian Glass Museum - 6 min walk - 0.5 km
  • Lalique Museum Hakone - 13 min walk - 1.2 km
  • Sengokuhara Susuki Prairie - 16 min walk - 1.4 km

Getting around

  • Hakone Miyanoshita Station - 8 min drive
  • Kowakidani Station - 9 min drive
  • Tokyo (HND-Haneda) - 118 min drive

Restaurants

  • ‪じねんじょ蕎麦 箱根九十九 - ‬12 min walk
  • ‪The Dining 四季彩 - ‬16 min walk
  • ‪いろり茶屋 - ‬11 min walk
  • ‪蔵一 - ‬15 min walk
  • ‪カフェテラッツァうかい - ‬3 min walk

About this property

Hakone Highland Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A library, a terrace, and a vending machine are also featured at Hakone Highland Hotel. Self parking is free.

This 3.5-star Hakone hotel is smoke free.

  • 74 guestrooms or units
  • 2 levels
  • 3 buildings
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hakone Highland Hotel offers 74 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, slippers, toilets with an electronic bidet and complimentary toiletries. This Hakone hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Public bath/onsen services include an indoor mineral hot spring (onsen).

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,200 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Library

Family friendly

  • Cot (surcharge)
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Meals and futons for children ages 0-3 are not included in the room rate.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3000 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 3200 per person
  • Crib (infant bed) fee: JPY 3000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Highland
Hakone Highland Hotel Hotel
Hakone Highland Hotel Hakone
Hakone Highland Hotel Hotel Hakone

Frequently asked questions

What is the cancellation policy at Hakone Highland Hotel?

Hakone Highland Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hakone Highland Hotel?

Yep, Hakone Highland Hotel has a free self car park.

Are there any beaches close to Hakone Highland Hotel?

The closest beach to Hakone Highland Hotel is Atami Sun Beach (19.6 km).

Does Hakone Highland Hotel serve breakfast?

Sure does, cooked-to-order brekkie is served daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Hakone Highland Hotel?

No, Hakone Highland Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Highland Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hakone Highland Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hakone Highland Hotel?

No, only service animals are allowed.

Hakone Highland Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 214 out of 335 reviews
Rating 8 - Good. 104 out of 335 reviews
Rating 6 - Okay. 11 out of 335 reviews
Rating 4 - Poor. 2 out of 335 reviews
Rating 2 - Terrible. 4 out of 335 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sushil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great staff
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Sailesh

Liked: Cleanliness, property conditions & facilities
Vintage hotel with great views, garden and Onsen.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Staff is very polite and efficient, the French restaurant is a good experience for fine dining!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Chan Chung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet relaxing place with onsen.
Stayed 5 nights in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the valley. Close to town centre and the lake with a bus stop right outside the hotel. Staff very friendly and willing to assist with stay/travel queries
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Dekel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet spot in the woods, exceptional service, great hot baths and spacious room, very recommended
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 for the multi-course dinner and the incredible service by the hotel staff, in helping repair my wife’s eyeglasses that broke unexpectedly. This hotel is one we will remember for a long time!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our rental car to explore and see Fuji. We could walk to a lot of cool restaurants. Drinks in the hotel bar were nice with the view of the hotel grounds and mountains.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

JOSEFA ANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this highland hotel will come back soon

We had an enjoyable stay with my family. Hotel very well kept, staff fantastic, room big and well maintained, everything was great plus of course the onsen. Everything is perfect. Booking with hotel com is also a plus
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens
Stayed 1 night in Apr 2024
Verified

8/10 Good

Chun Ming Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the location is convenient, along the bus route, and the vicinity is quiet. Drawbacks are lack of eateries
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a traditional Japanese hospitality , this hotel is highly recommended ! you will nerver disappointed amaging staff service and facility.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly helpful and warm. The on-site onsen is amazing. The Hakone bus stops right out front, and it is cheap and takes you everywhere. Food at the hotel includes only one VERY expensive restaurant, but local eateries, a noodle house, Korean BBQ and Italian are within a 15 minute walk or 5 minute bus ride.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Nilesh Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Bharath

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a rich legacy dating back to pre-ww2 times. It's quiet, decently maintained and the onsen is nice. If you have a car, worth considering
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Miyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and spacious full of greenery. The staff were so kind and courteous respectful and accommodating. The breakfast food that we got every morning was either western or Japanese food and it was always delicious spot on. The onsen was amazing, there was an outdoor bath to melt away stress.
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service in the restaurant were excellent. We enjoyed having good access to the Open AIr Sculpture Museum. Generally, the facility is in good shape but certain aspects need to be updated - such as the flooring, and some of the wallpaper in the common areas
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, great location

Very nice hotel with a fantastic onsen. Great location for exploring the area. Plenty of restaurants although we only ate in one. The Azure Moon, Indian restaurant, it was very good. There’s a supermarket and two 7-11’s and a Family Mart close by as well. The Hakone Glass museum is only a few minutes walk from the Hotel and is definitely worth a visit. The buildings and grounds are worth visiting even if you don’t want see the glass exhibits.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Jianguo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good one
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area. How i wish there was a shuttle for transportation. Communicating with some of the staff was a little bit challenging but everybody was very friendly and accomodating.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Chi Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. It's warm in the lobby and the reception is nice; Hotel is near the bus stop, convenience store (5mins) and restaurant (10mins); The room is neat and tidy and room size is big; Onsen area is quiet. Breakfast is also included. The hotel should add a washing machine and microwave.
Stayed 2 nights in Dec 2023
Verified

6/10 Okay

Manian

Liked: Staff & service
I stayed in a room at the first floor of the main building. There was a musty smell that hits you when you open the door. It does get mitigated if you open the window but will return if you close the window. Also the room presented a very tired look and needs updating. The common area including the French restaurant looked good though. I can't recommend this hotel because of the room conditions
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🏨 Overall Impressions I was incredibly impressed by this hotel. It exudes elegance and comfort, making for a memorable stay with excellent service and thoughtful accommodations. 🛏️ Rooms The rooms are large and pleasant, providing ample space to relax. Though somewhat dated, they remain comfortable and well-maintained, with a charming decor. ♨️ Onsen Experience The onsen was a highlight of my stay, offering indoor, jacuzzi, and outdoor options. The amenities, including hair supplies and makeup for women, were the best I've seen. A lot of care went into making this a luxurious and relaxing space. 🌳 Outdoor Facilities The hotel’s yard is well-maintained and pleasant, even at night. The serene atmosphere is enhanced by the landscaping, though I wished the walking path was larger. Despite this, it’s a lovely place to stroll. 👩‍💼 Staff and Service The staff were incredibly helpful. Although their English was not the best, they made a sincere effort to assist with any needs. Their dedication to excellent service was greatly appreciated. 🍽️ Dining The food was a highlight. Despite many dietary restrictions, the hotel staff worked diligently to accommodate us. They created a special dinner menu and a suitable breakfast. Their efforts made our dining experience enjoyable. 👍 Conclusion Overall, my stay was incredibly nice. The elegant comfort, exceptional service, and thoughtful amenities make it a standout choice. I highly recommend staying here.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

SANAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族での宿泊でしたが、温泉も広く朝食も美味しくいただきました。 ありがとうございました。
Stayed 1 night in May 2025
Verified

10/10 Excellent

FUMINORI

Liked: Cleanliness, staff & service, amenities
食事も美味しく格式を感じる良い滞在が出来た。
Stayed 1 night in May 2025