I've stayed at quite a few hotels by now, but this experience is something quite extraordinary. We had a problem with our room. The staff was notified, and instantly tried to find ways to fix it. In the end, not only we got what we wanted, but even more. I have never seen this level of customer service, not only in this industry, but also others. I fell in love with Barcelona for many great reasons, and Room mate Gerard is another good excuse to return to this beautiful city.
Reviewed on 11 Aug. 2018