4/10 Poor
James
25 Feb 2024
Disliked: Staff & service, room comfort
Avoid unless you like bleach or damp smells
So where to start . On opening the room door we were hit with the overwhelming smell of bleach in the room. We opened the windows got ready and left to enjoy our day in Perth .On return the hotel lobby was in complete darkness with no one around at reception , arriving back in our room we were hit with the overpowering smell of dampness coming from the bathroom. We had to leave windows open all night which done little to hide the smell also not ideal with the room looking onto a railway line. On checkout we informed the gentleman working on the reception where his response was the toilet was renovated 6 months ago .The overall feeling was I was being made out to be a liar . On our return home I contacted hotels.com who spoke to the hotel who refused to offer anything for the uncomfortable night stating that we only reported it at checkout. We only reported at checkout as stated earlier the reception was in darkness when we returned and didn’t feel it merited contacting the emergency line.
James
Stayed 1 night in Feb 2024