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Holiday Inn Portsmouth by IHG

4.0 star property
Hotel with a full-service spa, near Gunwharf Quays

Photo gallery for Holiday Inn Portsmouth by IHG

Fitness facility
Exterior
Bar (on property)
Premium bedding, desk, blackout curtains, iron/ironing board
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$121
includes taxes & fees
18 Jan - 19 Jan 2026

Explore the area

View map
Pembroke Road, Portsmouth, England, PO1 2TA
  • Place, University of Portsmouth
    ‪4 min walk‬
  • Place, Clarence Pier
    ‪4 min walk‬
  • Place, Gunwharf Quays
    ‪11 min walk‬
  • Airport, Southampton (SOU)
    ‪29 min drive‬

Room options

View all photos for Premium Room, 1 Double Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(20 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.8 out of 10
Good
(10 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Premium Room

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds

8.2 out of 10
Very good
(28 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed

7.6 out of 10
Good
(75 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed

8.4 out of 10
Very good
(11 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Sea View

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed, Sea View

7.2 out of 10
Good
(5 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Sea View (Minifridge)

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Sea View (Minifridge)

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Sea View (Minifridge)

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Sea View (Minifridge)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Connecting rooms available
Mini-fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Sea View

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 2 Single Beds

About the area

Portsmouth

At Holiday Inn Portsmouth by IHG you'll be within just a 10-minute stroll of Clarence Pier and Southsea Hoverport. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and pool loungers. 4919 square feet (457 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 30-minute walk of this 4-property class Portsmouth hotel include Gunwharf Quays and Portsmouth Historic Dockyard.

What's nearby

  • University of Portsmouth - 4 min walk - 0.4 km
  • Clarence Pier - 4 min walk - 0.4 km
  • Gunwharf Quays - 11 min walk - 0.9 km
  • Portsmouth Guildhall - 13 min walk - 1.2 km
  • Portsmouth Historic Dockyard - 3 min drive - 2.1 km

Getting around

  • Portsmouth Harbour Station - 19 min walk
  • Southampton (SOU) - 43 min drive

Restaurants

  • ‪Tokyo Table - ‬4 min walk
  • ‪Florio’s D’italia - ‬7 min walk
  • ‪Coffee Cup - ‬6 min walk
  • ‪Clarence Pier - ‬8 min walk
  • ‪Sea Side Fish & Chips - ‬7 min walk

About this property

Holiday Inn Portsmouth by IHG

Hotel with a full-service spa, near Gunwharf Quays
Holiday Inn Portsmouth by IHG offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 4919 square feet (457 square metres) and includes a conference centre. A fitness centre, a sauna, and spa services are also featured at the business-friendly Holiday Inn Portsmouth by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Portsmouth hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 6 levels
  • 4919 sq ft of conference space
  • 457 sq. m of conference space
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn Portsmouth by IHG offers 166 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages and sports massages.

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Exterior
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  • Breakfast available
4.1 out of 5, Very good, 1,004 reviews
The price is AU$94
includes taxes & fees
18 Jan - 19 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (4,919 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 16.95 per person
  • Self-parking fee: GBP 5 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. 

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Portsmouth
Holiday Inn Portsmouth
Portsmouth Holiday Inn
Holiday Inn Express Portsmouth - Gunwharf Quays Hotel Portsmouth
Holiday Inn Portsmouth Hotel
Holiday Inn Portsmouth Hotel Portsmouth
Holiday Inn Portsmouth
Portsmouth By Ihg Portsmouth
Holiday Inn Portsmouth by IHG Hotel
Holiday Inn Portsmouth an IHG Hotel
Holiday Inn Portsmouth by IHG Portsmouth
Holiday Inn Portsmouth by IHG Hotel Portsmouth

Frequently asked questions

What is the cancellation policy at Holiday Inn Portsmouth by IHG?

Holiday Inn Portsmouth by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Portsmouth by IHG?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Portsmouth by IHG on 18 Jan 2026 start from AU$121.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Portsmouth by IHG?

Yep, Holiday Inn Portsmouth by IHG has a self car park for GBP 5 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Holiday Inn Portsmouth by IHG?

The closest beach to Holiday Inn Portsmouth by IHG is Southsea Beach (2.3 km).

Is there a spa on site at Holiday Inn Portsmouth by IHG?

Yep, there is an onsite spa at Holiday Inn Portsmouth by IHG. You'll enjoy services like hot stone massages.

Does Holiday Inn Portsmouth by IHG have a pool?

Holiday Inn Portsmouth by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What makes Holiday Inn Portsmouth by IHG a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn Portsmouth by IHG.

Does Holiday Inn Portsmouth by IHG serve breakfast?

Yep, our visitors give top marks to the full breakfast here! Available weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Portsmouth by IHG?

No, Holiday Inn Portsmouth by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Portsmouth by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves Fusion cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Portsmouth by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Portsmouth by IHG?

Dogs are welcome at Holiday Inn Portsmouth by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Holiday Inn Portsmouth by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 389 out of 1008 reviews
Rating 8 - Good. 365 out of 1008 reviews
Rating 6 - Okay. 158 out of 1008 reviews
Rating 4 - Poor. 48 out of 1008 reviews
Rating 2 - Terrible. 48 out of 1008 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and location

Great hotel and excellent value for money, pleasant and helpful staff too
Stayed 1 night in Sep 2025

8/10 Good

teresa

Stayed 5 nights in Sep 2025

10/10 Excellent

Milinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Respectful of all guests who attended the Holiday Inn.
Stayed 1 night in Sep 2025

2/10 Terrible

SAMUEL

Stayed 1 night in Sep 2025

8/10 Good

Ning

Liked: Cleanliness, room comfort
A coffee maker and a mini fridge in the room would elevate our stay there.
Stayed 2 nights in Sep 2025

2/10 Terrible

jenna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad bad bad

Through was not as pictured it was completely outdated dirty carpet old furniture dirty grout in the showers no air conditioning told us to open a window in July.
Stayed 1 night in Jul 2025

4/10 Poor

Ben

Travelled with partner
The room was too cold( the thermostat was set way too low and could not be raised above 19*) but the drafty window did not help plus the heater was was not working. It had a broken lamp and it was worn and dated. The tv is very out of date and the room size is too small .You can hear the residents above going to the toilet while you are trying to relax in bed ! Admittedly we were on the ground floor but you should not be able to hear someone going for a pee right above you.The service at meal times was ok but we had to wait too long for the meals to arrive. There is clearly not enough staff on duty at any one time but the staff do try under the difficult circumstances and are welcoming and friendly. I think for the price that is being charged per night they need to update the hotel and sort their staffing issues.
Stayed 3 nights in Sep 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, easy flat walk to Historic Docks. The only downside was the bathroom which was extremely small. Could not stand in front of the sink. Had to go inside ways to open the door. Very disappointing.
Stayed 2 nights in Sep 2025

8/10 Good

Cam

Liked: Staff & service, property conditions & facilities, room comfort

Tear and Wear but nice

The what was the first time it was nice but the only thing is the Wi-Fi is really really bad and room are some in the slightly wear and tear up but apart from that it was nice
Stayed 1 night in Sep 2025

6/10 Okay

XIAOMIN

Travelled with partner
Liked: Cleanliness, staff & service
The room is small.
Stayed 2 nights in Sep 2025

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort

It is what it is

Easy book in. Small room but adequate though the ironing board took up a lot of the wardrobe and there were no drawers only shelves. Quiet, mostly, till someone decided to rev up a vintage car with throaty engine from 6-8.30am outside our room. Breakfast choices were good but had to wait for bacon/eggs to be topped up. Bar meals were nice but we didn't eat in the restaurant or use the pool. Fantastic greek restaurant at the end of the road. El Greco's but book. It was busy.
Stayed 3 nights in Sep 2025

8/10 Good

Lyle

Liked: Cleanliness
Breakfast was great
Stayed 1 night in Sep 2025

6/10 Okay

Chris

Travelled with partner
Mediocre at best, cleanish, lifeless and in need of investment. As others have said, air con still isn’t working. Reception staff truly miserable
Stayed 1 night in Sep 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Breakfast very good, lots of variety, good alternative options, nice environment to eat in. Dinner very good value, mostly tasty. Service by front of house at dinner - exceptional, lovely manner and very attentive, fast service. Pool and Spa facilities okay, but could be improved aesthetically with mood lighting & music to enhance relaxing atmosphere. Jacuzzi too cold and on switch too far away, changing room floor needed cleaning. Premium room seemed very similar to standard room. Mistake made with my booking which was easily corrected, however, was still given a double instead of twin room. Bed a bit too firm and could still hear outside noise from top floor. Lovely views though across Southsea and Solent. Shower good although inside a bath. Room facilities good with complementary snacks & drinks in premium room. Very friendly front desk and spa staff. Bar and dining area nice and well kept - modern. Overall comfortable stay in nice location with very close to bus stops into Portsmouth Town and walking distance to beach and Southsea Common.
Stayed 1 night in Sep 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A few days escape..

Friendly front of house, which dealt with our check in quickly and professionally.. The room was adequate, clean and bright.. Breakfast here is to die for..It carers for all tastes.. The lovely chef was chatty and interesting to talk to.. The only thing that I would say is that some of the fruits for breakfast had run out and they still hadn't been replaced by our third day . Overall I would recommend a stay here .
Stayed 3 nights in Sep 2025

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy, confortable and clean.

It was a lovely stay! Bed was comfortable, the room was spotless and the food was good. The pool, sauna, steam room and whirlpool were enjoyable but a few tiles were missing in the pool itself. The hotel was in a good area where most places of interest were walkable. Staff were very helpful too!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sharon

Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

2/10 Terrible

Zena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Who is worse holiday inn or hotels.com

We arrived to find the room we were in stank of mildrew, to the point it quickly made you feel ill. We tried to open the window to level allowed by safety clips but realised quickly the windows had been screwed shut by now rusty nails (we assume from the damp). The AC was also not working and the bed was in no way a standard double. After speaking to reception about issues and possibilty of other rooms we were told to wait in our room and wait for a call. An hour later we gave up and decided to leave. We were able to get refund for parking but not room as we booked through hotel.com. As an aside from the hotel itself. Never book through hotels.com. I now spend my days trying to get a refund from them
Stayed 2 nights in Sep 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities
Premium room was nice but the parking was very limited and felt a little unsafe. Breakfast was good, just make sure you avoid any large coach parties
Stayed 1 night in Sep 2025

8/10 Good

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jenmarg2025

All good experience at this hotel
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Manjit

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the receptionist did not smile during the whole conversation no smiling and no please and thank you. Then I was asked to pay for parking. I pulled up the email to show that my parking was included. Next when payment was requested, I realized the payment was more than what was on my confirmation email. She then went back to Her manager and came back with the comment that Expedia price was incorrect. I stated I would pay what was on my email. The room needs updating no lock on the bathroom door. Nowhere to hang your clothes in the bathroom. The TV did not work properly. Had to mess around with the plugs. The only positive I can say is a Breakfast was good and varied. Also, the shower would not drain so the water was building up and we had to start and stop the water from the shower running until the basin cleared. I did report it to the front desk who said no maintenance over the weekend upon departure. I was asked how the day was and I said all of the above and that I would not recommend this hotel to anybody. Also, no USB ports in the bedroom, but there are some in the breakfast area.
Stayed 2 nights in Sep 2025