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The Grayson Miami Downtown

4.5 star property
Luxury hotel with 2 outdoor pools and full-service spa

Photo gallery for The Grayson Miami Downtown

Reception
Bar (on property)
Exercise/lap pool
Standard Room, 1 King Bed, Bay View
Junior Suite, 1 King Bed, Balcony, Bay View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
The current price is AU$211
includes taxes & fees
27 May - 28 May

Explore the area

Map
1100 Biscayne Blvd, Miami, FL, 33132
  • Kaseya Center
    ‪6 min walk‬
  • Bayside Marketplace
    ‪10 min walk‬
  • Bayfront Park
    ‪11 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Balcony, City View

Superior Room, 1 King Bed, Balcony, City View

Superior Room, 1 King Bed, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Bay View

Superior Room, 1 King Bed, Balcony, Bay View

Superior Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • Bay view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Bedroom, Accessible, Bay View

Superior Room, 1 Bedroom, Accessible, Bay View

Superior Room, 1 Bedroom, Accessible, Bay View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • Bay view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Bay View

Deluxe Room, 2 Queen Beds, Bay View

Deluxe Room, 2 Queen Beds, Bay View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • Bay view
  • 68 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Bay View

Standard Room, 1 King Bed, Bay View

Standard Room, 1 King Bed, Bay View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • Bay view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View | Living area

Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
  • Bay view
  • 136 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View

Junior Suite, 1 King Bed, Balcony, Bay View

Junior Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • Bay view
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Bay View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • Bay view
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Bay View, Corner

Standard Room, 1 King Bed, Bay View, Corner

Standard Room, 1 King Bed, Bay View, Corner

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
  • Bay view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Pool View

Superior Room, 1 King Bed, Balcony, Pool View | View from room

Superior Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony, Pool View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 2 Queen Beds, Balcony, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Miami

A luxury stay in the heart of Miami awaits you at The Grayson Miami Downtown. Within just a 10-minute stroll, you'll find Phillip and Patricia Frost Museum of Science and Adrienne Arsht Center for the Performing Arts of Miami-Dade County. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with aromatherapy and Ayurvedic treatments. Bella's Bar serves Latin American cuisine and is open for lunch. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and free pool cabanas. Plus you'll find free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute walk of this 4.5-property class Downtown Miami hotel include Kaseya Center and Perez Art Museum Miami.

What's nearby

  • Kaseya Center - 6 min walk - 0.5 km
  • Bayside Marketplace - 10 min walk - 0.9 km
  • Bayfront Park - 11 min walk - 0.9 km
  • Port of Miami - 3 min drive - 2.4 km
  • Brickell City Centre - 3 min drive - 2.3 km

Getting around

  • Eleventh Street Metromover Station - 1 min walk
  • Miami Airport Station - 7 min drive
  • Miami International Airport (MIA) - 11 min drive

Restaurants

  • ‪Club Space - ‬4 min walk
  • ‪Bistro Cafe - ‬7 min walk
  • ‪E11Even Miami - ‬4 min walk
  • ‪Pucci's Pizza - ‬5 min walk
  • ‪New York Pizza & Restaurant - ‬6 min walk

About this property

The Grayson Miami Downtown

Luxury hotel with 2 outdoor pools and full-service spa
The Grayson Miami Downtown offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury The Grayson Miami Downtown. Parking is available for a fee. A complete renovation of The Grayson Miami Downtown was completed in November 2021.

This 4.5-star Miami hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 15 levels
  • Conference rooms
  • Built in 2010
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Grayson Miami Downtown offers 130 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free beach shuttle
  • Valet parking on site (USD 43 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: USD 28 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bella's Bar
  • G Bar Restaurant
  • Gabriel Restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100.00 per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 33.9 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per day
  • Resort fee: USD 45.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness centre access
  • Fitness/yoga classes
  • In-room safe
  • Partner property beach club access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 28.00 per person
  • Valet parking fee: USD 43.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 33.9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel ME Miami
ME Miami Melia Hotel
ME Miami Melia
ME Miami
The Grayson Miami Miami
The Grayson Miami Downtown Hotel
The Grayson Miami Downtown Miami
The Grayson Miami Downtown Hotel Miami
The Gabriel Miami Curio Collection by Hilton
The Gabriel Miami Downtown Curio Collection by Hilton

Frequently asked questions

What is the cancellation policy at The Grayson Miami Downtown?

The Grayson Miami Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grayson Miami Downtown?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at The Grayson Miami Downtown on 27 May 2025 start from AU$140.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grayson Miami Downtown?

Yep, The Grayson Miami Downtown has valet parking with in/out privileges for USD 43.00 per night.

Are there any beaches close to The Grayson Miami Downtown?

The closest beach to The Grayson Miami Downtown is Lummus Park Beach (6 km).

Is there a spa on site at The Grayson Miami Downtown?

Yep, there is an onsite spa at The Grayson Miami Downtown. You'll enjoy services like Swedish massages.

Does The Grayson Miami Downtown have a pool?

The Grayson Miami Downtown has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at The Grayson Miami Downtown?

The Grayson Miami Downtown features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

What makes The Grayson Miami Downtown a romantic place to stay?

1 hot tub and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Grayson Miami Downtown.

Does The Grayson Miami Downtown serve breakfast?

Sure does, continental breakfast is available daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Grayson Miami Downtown?

No, The Grayson Miami Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at The Grayson Miami Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves Latin American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grayson Miami Downtown?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Grayson Miami Downtown?

Dogs are welcome at The Grayson Miami Downtown, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

The Grayson Miami Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 138 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel amazing, Valet parking terrible

The hotel was amazing but the valet parking took over an hour wait to get our car. That was not good since they charged $48 to park!
Stayed 1 night in Jan 2025

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kaneisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrick

Stayed 1 night in Jan 2025

10/10 Excellent

Devonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Demian

Business traveller
Liked: Staff & service
2 times my door open. Room is dirty, they don’t clean as they need to. There is nothing around. Very expensive, will not be back.
Stayed 3 nights in Jan 2025

8/10 Good

ERICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Kenya H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That if you want some where quiet this is not the place from the all night cars reving motorcycles police and ambulances from the people next to us partying. We got no sleep what soever . The establishment is beautiful and you feel that Miami flair but i would expect that for the money it was wonderful experience until night time
Stayed 1 night in Jan 2025

2/10 Terrible

Paul

Stayed 1 night in Jan 2025

10/10 Excellent

Junia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2025

10/10 Excellent

Carolyn C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Amira

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sharain

Stayed 2 nights in Jan 2025

10/10 Excellent

abelardo

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Jan 2025

10/10 Excellent

Carolyn C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate and smelled great! Building was in Beautiful condition.
Stayed 1 night in Jan 2025

6/10 Okay

Oytun

Stayed 1 night in Jan 2025

10/10 Excellent

Tenae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Maria De la, Bronx

I was booked for a superior room with city view but instead I was given a room with construction side view, the balcony was bad and ugly, no worthy
Stayed 1 night in Jan 2025

10/10 Excellent

Yerahmeel

Stayed 1 night in Jan 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming. Enjoyed my stay and will be back the next cruise I book! Shout out to Julio on the rooftop bar!
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! We were able to walks to the Maseya stadium and pier within 5mins. A lot of dining options that are walkable as well
Stayed 2 nights in Dec 2024

2/10 Terrible

Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT Stay Here - AWFUL Hotel

I cannot emphasize enough how awful my experience was at this hotel. The hospitality was nonexistent, and the staff—from the front desk to the director of hospitality, Veronica mostly—were utterly incompetent. This place is a disaster and a complete waste of money. If you’re considering booking here, don’t. Save yourself the nightmare I endured. From the moment I checked-in to the moment I checked-out, the entire experience was a complete trainwreck. They charged my card $300 for incidentals—double the price of the room—without any clear explanation. And then the disasters began. Room 1: Upon entering, I was greeted by an open trap door exposing Wi-Fi routers—a sight that was both unprofessional and unsettling. The window was also open and couldn’t be properly closed. When I reported the issue to the front desk, they moved me to another room. Room 2: Same issue—windows that were visibly open, letting in a breeze, and no way to close them. To make matters worse, I was gaslit by Veronica who claimed the windows weren’t actually open. It was clear they were, and no solution was offered. Room 3: This was by far the worst. It was located near the pool, which meant loud, blasting music all day long chosen by the bartender from the poolside bar. The room itself was filthy: an unknown substance was smeared and running down the walls, sticky residue coated the table, someone’s dried contact lenses from a previous stay were left on the nightstand, and the blinds were broken and had
Stayed 2 nights in Jan 2025