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The Westin Book Cadillac Detroit

4.0 star property
Hotel with a steam room, near Comerica Park

Photo gallery for The Westin Book Cadillac Detroit

Lobby lounge
Exterior
1 bedroom, premium bedding, down duvets, pillow-top beds
Lobby lounge
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Hot tub
  • Pet-friendly
  • Breakfast available
The current price is AU$433
includes taxes & fees
29 June - 30 June

Explore the area

Map
1114 Washington Blvd, Detroit, MI, 48226
  • Comerica Park
    ‪9 min walk‬
  • Ford Field
    ‪11 min walk‬
  • MGM Grand Detroit Casino
    ‪11 min walk‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪28 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed

Grand Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Bathtub (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed, Bathtub (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Bathtub (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Bathtub (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

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About the area

Detroit

The Westin Book Cadillac Detroit places you in the centre of Detroit, within just a 15-minute stroll of popular places like Comerica Park and MGM Grand Detroit Casino. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The Motor Bar is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and steam room. 2610 square feet (242 square metres) of event facilities include 20 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. To-go breakfast is available on weekdays between 7:00 AM and 1:00 PM and on weekends between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4-property class Downtown Detroit hotel include Ford Field and Huntington Place.

What's nearby

  • Comerica Park - 9 min walk - 0.8 km
  • Fox Theatre - 9 min walk - 0.8 km
  • Hollywood Casino at Greektown - 10 min walk - 0.9 km
  • Ford Field - 11 min walk - 1.0 km
  • MGM Grand Detroit Casino - 11 min walk - 1.0 km

Getting around

  • Michigan Avenue Station - 3 min walk
  • Detroit Station - 6 min drive
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County) - 26 min drive

Restaurants

  • ‪Lafayette Coney Island - ‬2 min walk
  • ‪Avalon Café and Bakery - ‬4 min walk
  • ‪The Motor Bar - ‬1 min walk
  • ‪Cannelle Matt Knio - ‬4 min walk
  • ‪The Hudson Cafe - ‬4 min walk

About this property

The Westin Book Cadillac Detroit

Hotel with a steam room, near Comerica Park
As a guest of The Westin Book Cadillac Detroit, you'll find an indoor pool, Access to hot tub, a steam room, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 20 meeting rooms. Event space at this hotel measures 2610 square feet (242 square metres) and includes conference space. The business-friendly The Westin Book Cadillac Detroit also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Detroit hotel is smoke free.

  • 1 building
  • 453 guestrooms or units
  • 23 levels
  • 2610 sq ft of conference space
  • 242 sq. m of conference space
  • Built in 1924
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Westin Book Cadillac Detroit offers 453 air-conditioned accommodations with laptop-compatible safes and video game consoles. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided once per stay.

Languages

English

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 25 per night; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 7:00 AM to 1:00 PM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 6 to 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Starbucks Reserve Café
  • The Motor Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2,610 square feet of conference space
  • 20 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 23 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1924
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 6.00 to 12.00 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Covered self-parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 35.00 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Book Cadillac
Book Cadillac Westin Detroit
Detroit Westin
Westin Book
Westin Book Cadillac
Westin Book Cadillac Detroit
Westin Book Cadillac Hotel
Westin Book Cadillac Hotel Detroit
Westin Cadillac Book
Westin Detroit
The Westin Book Cadillac Detroit Hotel Detroit
Westin Book Cadillac Detroit Hotel
The Westin Book Cadillac Detroit Hotel
The Westin Book Cadillac Detroit Hotel
The Westin Book Cadillac Detroit Detroit
The Westin Book Cadillac Detroit Hotel Detroit

Frequently asked questions

What is the cancellation policy at The Westin Book Cadillac Detroit?

The Westin Book Cadillac Detroit offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Book Cadillac Detroit?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at The Westin Book Cadillac Detroit on 29 June 2025 start from AU$433.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Book Cadillac Detroit?

Yep, The Westin Book Cadillac Detroit has a covered self car park with in/out privileges for USD 25.00 per night.

Are there any beaches close to The Westin Book Cadillac Detroit?

The closest beach to The Westin Book Cadillac Detroit is Belle Isle Beach (6.1 km).

Does The Westin Book Cadillac Detroit have a pool?

The Westin Book Cadillac Detroit has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What makes The Westin Book Cadillac Detroit a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Book Cadillac Detroit.

Is The Westin Book Cadillac Detroit family-friendly?

You bet! With amenities such as a corner/local shop and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin Book Cadillac Detroit is a hit with families.

Does The Westin Book Cadillac Detroit serve breakfast?

You bet, to-go breakfast is on offer on weekdays from 7:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at The Westin Book Cadillac Detroit?

No, The Westin Book Cadillac Detroit does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Book Cadillac Detroit?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Westin Book Cadillac Detroit?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at The Westin Book Cadillac Detroit?

Dogs are welcome at The Westin Book Cadillac Detroit, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

The Westin Book Cadillac Detroit Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Very nice hotel and such nice amenities! 11/10 would recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was decorated in a lovely manner. Staff was courteous, helpful and smiled!
Stayed 1 night in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location and Comfort

We stayed in the executive suite, which was big enough for my husband and I not to feel cramped. The bed was heavenly but the furniture in the living room was still and not comfortable to sit on for an extended amount of time. The hotel is in the heart of Detroit and easy walking distance to just about anywhere you would want to go. We took a dip in the pool and soaked in the hot tub. Both being very clean and welcoming. All of the staff was friendly. Would recommend for your stay downtown.
Stayed 2 nights in Feb 2025

10/10 Excellent

Chico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great
Stayed 1 night in Feb 2025

10/10 Excellent

Kara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay while attending an event at Ford Field. Easy walk to Ford Field and great dining options onsite.
Stayed 2 nights in Feb 2025

10/10 Excellent

Shondea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Rodney

Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

rebecca

Stayed 1 night in Jan 2025

2/10 Terrible

John

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed in an executive king suite for 2 days the water was rust brown the first night then a golden brown the second night, we called and so planned. We were told to just run the water. Just run the water ….. lol we ran it for over 80 minutes. Overall we were bummed but we will never stay here again. Very dirty
Stayed 2 nights in Jan 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Ryan

Stayed 6 nights in Dec 2024

10/10 Excellent

Eric

Stayed 2 nights in Jan 2025

10/10 Excellent

Luigi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and hotel and very close to all major venues downtown. Would definitely stay here again
Stayed 2 nights in Dec 2024

8/10 Good

Charles, West Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with good service.
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful in Detroit ever because of you all! Thank you for a wonderful experience. I cannot wait until you guys update/renovate the bathrooms to match the rest of your wonderful suites. Thank you for everything!
Stayed 1 night in Dec 2024

8/10 Good

Russell

Stayed 1 night in Dec 2024

10/10 Excellent

Lamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 1 night in Dec 2024

10/10 Excellent

Susan, Grand Rapids

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Would like shuttle service to the arenas.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Brent

Stayed 2 nights in Dec 2024

8/10 Good

Kendal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was shocked to find out you had to pay for wifi. I can’t remember the last time I stayed at a hotel and it didn’t offer free wifi.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Stayed 1 night in Dec 2024

4/10 Poor

Karen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately this stay could have easily gained a 5 star experience but my initial encounter made the visit lackluster. I typically am NOT a reviewer but the experience forced to pen this note. I was checked in by a very curt and inexperienced attendant. She didn’t greet me or seem to want to help with me missing my first night there. She simply just asked me to present my ID and put my credit card into the reader. No “we will try to get a discount off on your missed night” or “let me place a note for my management”; she simply asked me to insert my card without even telling me how much I was being charged and asked how many cards would I like. She was lacking a professional demeanor and unkind while painting a negative picture of us Detroiters being cold and stoic. In fact this is how she was. It ruined the trip and the initial experience especially for a stay at a luxury hotel. Training is indefinitely needed in the customer service department for the Hotel Team. As a native Detroiter, I hope no one experiences this as it makes us look bad.
Stayed 3 nights in Dec 2024

10/10 Excellent

Miles

Stayed 1 night in Sep 2024