4/10 Poor
Chelsey, Boyne City
Travelled with family
2 Jan 2026
Check in, and woman at front desk (2:30pm 1/1/2026) check in was great!
Told us pool was open until 11 (literally the only reason we booked this hotel)
Daughter ran downstairs within 20 minutes of checking in to go swim, there was a “pool maintenance sign… we were told four different situations, it would open. We were there not even 24 hours … It never did, and no one even knew why it was being maintained.
When I asked to speak to a manager I was instructed to talk to Ian O’Brien the general manager in the morning… okay…
Next day I waited FOUR hours even after our check out time, and still no manager on duty. When asked what time this managers shift starts I was told” well they’re a manager…they don’t really have a shift” WHAT?! what business runs their management that way?! This place is ran like a circus… I will not recommend this property to anyone.
Chelsey
Stayed 1 night in Jan 2026









































