4/10 Poor
Arlene
Travelled with pets, Travelled with partner
27 Apr 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to find the property under construction. Entry closed and access via another door. Contractors autos / trucks filled the front parking area. Dirt was tracked in every where as they were re-doing all landscaping. There was no where to take a dog out and no one warned us of the remodel. We checked in and immediately the elevators stopped working. We waited 15 mins or more while the alarms buzzed and the crowd grew and finally they were restored. Other guests were asking for the stairs to be unlocked but no access was given. The room seemed dirty, no place to put luggage, no place to hang a toiletry bag, no extra linens, blanket, nothing that would make this place worth 500 per night. We were charged 100 none refundable fee for two tiny dogs and this was not mentioned on their site either. We were forced to valet park, handed a ticket with a QR code and text number for retrieval but neither worked. Saturday night we arrived back to go to bed and we self parked in an available spot our front as there was no one to check the car with. After we were asleep, the valet gave us a call, after 10 PM waking us up and stating they did not have our key. We tried to call the front desk and house keeping for additional items and no one ever answered the phone. We never got an apology or anything reduced or comped. We were placed in a room right at the elevators so it was noisy. The room was basic with nothing special. We will not stay there again.
Arlene
Stayed 2 nights in Apr 2025