6/10 Okay
Kiara
Travelled with group
30 Sept 2025
Disliked: Staff & service
Unfortunately the start to my trip was not the best. After finding parking I called the hotel front desk to check if I was able to check in early. Upon verifying my identity, I offered my first and last name and the only confirmation number I was provided in email. Rather than asking me to come inside the hotel with ID the staff at the front desk, Davi offered me a complete new room ignoring that I had already a reservation. I reiterated that I had a reservation and that I would find parking and come inside myself. Once I got inside, it was then Davi asked for my ID. Once getting checked in, it was time to pay at property. He asked me to pay then told me there was a deposit charge rather than before asking for payment. Staff member was very short and did not make for a great first experience in Dallas. The rooms were okay cleanliness as the bathtub did have a ring of dirt around it inside. As we also had a light out in our bathroom.
Kiara
Stayed 2 nights in Sep 2025