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The Ballantyne, A Luxury Collection Hotel, Charlotte

Suburban hotel with 2 indoor pools and full-service spa

Where to?

Dates

December 2025

January 2026

2 indoor pools, seasonal outdoor pool, pool cabanas (surcharge)

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Parking available
Hot tub

includes taxes & fees

14 Dec - 15 Dec

Explore the area

10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277

Place, The Amp Ballantyne
‪6 min walk‬
Place, Reclining Bulls Statue
‪14 min walk‬
Place, Ballantyne Country Club
‪16 min walk‬
Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
‪21 min drive‬

Room options

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King Bed, Balcony

Exceptional

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

33 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds, Balcony

Wonderful

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

33 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

Highlights

Separate sitting area

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Blackout curtains

37 sq m
1 bedroom
Sleeps 2
1 King Bed

Grand Room, 1 King Bed, Park View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Park view
Sleeps 2
1 King Bed

Grand Room, 2 Queen Beds, Park View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Park view
Sleeps 4
2 Queen Beds

Grand Room, 2 Queen Beds, Balcony, Park View

Wonderful

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

33 sq m
Park view
Sleeps 4
2 Queen Beds

55-inch LED TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed, Balcony, Park View

Wonderful

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

74 sq m
1 bedroom
Park view
Sleeps 2
1 King Bed

Presidential Suite, 1 King Bed, Balcony, Park View

Exceptional

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

111 sq m
1 bedroom
Park view
Sleeps 2
1 King Bed

Cottage, 4 Bedrooms, Balcony

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Fireplace

Air conditioning

Connecting rooms available

341 sq m
4 bedrooms
Sleeps 8
4 Double Beds

Grand Room, 1 King Bed, Balcony, Park View

Exceptional

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

33 sq m
Park view
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 4
2 Queen Beds

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Park view
Sleeps 4
2 Queen Beds

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 4
2 Queen Beds

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Park view
Sleeps 4
2 Queen Beds

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Park view
Sleeps 2
1 King Bed

Grand Room, 1 King Bed, Park View (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Park view
Sleeps 2
1 King Bed

Executive Room, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

74 sq m
Park view
Sleeps 2
1 King Bed

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

33 sq m
Park view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Premium bedding

Frette Italian bed sheets

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 2
1 King Bed

About the area

Charlotte

A luxury stay in Charlotte awaits you at The Ballantyne, A Luxury Collection Hotel, Charlotte. You'll be 0.7 km (0.4 mi) from The Amp Ballantyne and 13.3 km (8.3 mi) from SouthPark Mall. Highlights at this family-friendly hotel include 2 indoor swimming pools, 3 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Gallery Restaurant, serves American cuisine and is open for breakfast and dinner. The Ryal is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, sauna and seasonal outdoor swimming pool. 6230 square feet (579 square metres) of event facilities include 29 meeting rooms and a conference centre, and other business amenities include coworking space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Continental breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM. There's also valet parking, along with the convenience of a free area shuttle. .Sights within a 20-minute drive of this 5-property class Ballantyne hotel include Carowinds Theme Park and Bank of America Stadium.

What's nearby

The Amp Ballantyne - 6 min walk - 0.5 km
Reclining Bulls Statue - 14 min walk - 1.2 km
Ballantyne Country Club - 16 min walk - 1.4 km
Carowinds Theme Park - 10 min drive - 18.7 km
Spectrum Center - 20 min drive - 29.8 km

Getting around

I-485 - South Blvd Station - 6 min drive
Charlotte Station - 22 min drive
Charlotte-Douglas International Airport (CLT) - 21 min drive

Restaurants

‪Circle K - ‬9 min walk
‪Summit Coffee - ‬9 min walk
‪Harriet's Hamburgers - ‬3 min walk
‪Fly Kid Fly - ‬4 min walk
‪Bad Daddy's Burger Bar - ‬4 min walk

About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

Suburban hotel with 2 indoor pools and full-service spa

As a guest of The Ballantyne, A Luxury Collection Hotel, Charlotte, you'll find a full-service spa, 2 indoor swimming pools, a 24-hour health club, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

29 meeting rooms and coworking spaces are available. Event space at this hotel measures 6230 square feet (579 square metres) and includes a conference centre. A seasonal outdoor pool, a sauna, and a terrace are also featured at the luxury The Ballantyne, A Luxury Collection Hotel, Charlotte. A free area shuttle within 1 miles is available. Parking is available for a fee.

This 5-star Charlotte hotel is smoke free.

244 guestrooms or units

7 levels

3 buildings

3 bars or lounges

Conference rooms

6230 sq ft of conference space

579 sq. m of conference space

Built in 2001

Deli

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Terrace

Garden

Outdoor picnic space

Beauty salon

Computer for guest use

Newspapers in lobby (free)

Fireplace in lobby

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar by the pool

Dining venue

The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Spa
Pet-friendly
Free WiFi
Restaurant

includes taxes & fees

14 Dec - 15 Dec

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Free area shuttle up to 1 miles
Free RV/bus/lorry parking on site
Uncovered parking on site (USD 20 per night; includes in/out privileges)
Uncovered valet parking on site (USD 30 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Continental breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 14 to 40 for adults and USD 6 to 15 for children
3 bars/lounges
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Gallery Restaurant
Outdoor Pool Bar
The Ryal

Things to do

2 indoor pools
24-hour health club
Art gallery
Free bicycle rentals
Full-service spa
Games
Hot tub
Piano
Playground
Sauna
Seasonal outdoor pool
Shopping
Steam room
TV in common areas

Family friendly

2 indoor pools
Children's games
Free area shuttle
Grocery/convenience store
In-room cot
Playground
Pool gate
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Grocery/convenience store
Hair salon
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

29 meeting rooms
Computer station
Conference centre (6,230 square foot of space)
Coworking space

Outdoors

Garden
Outdoor furniture
Picnic area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

18 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
14 accessible parking spaces
Area rugs in public areas
Assistive listening devices
Assistive listening devices in meeting rooms
Braille/raised signage
Handrails in stairways (91 centimetre high)
Hardwood flooring in public areas
Lever door handles
Lift (104 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Magnifying mirror
Pool hoist on site
Smooth flooring in public areas
Stair-free path to entrance
Thin carpet in public areas
Tile flooring in public areas
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (107 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways (86 centimetre wide)

3 buildings
7 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Built in 2001
Comprehensive recycling policy
Double-glazed windows
Fireplace in lobby
No plastic coffee stirrers
Reception hall
Rooftop garden
Smoke-free property
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Frette Italian sheets
Pillowtop mattress
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

55-inch LED TV with premium cable channels
First-run films
Netflix
Pay films
Streaming services

Food and drink

24-hour room service
Free bottled water
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Mobile key entry
Office
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive smart lock details

Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately USD 14 to 40 for adults and USD 6 to 15 for children
Uncovered self-parking fee: USD 20 per night (in/out privileges)
Valet parking fee: USD 30 per night (in/out privileges)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

The seasonal pool will open in April and close in October.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ballantyne Luxury Collection

Ballantyne Luxury Collection Charlotte

Ballantyne Luxury Collection Hotel

Ballantyne Luxury Collection Hotel Charlotte

The Ballantyne Hotel Charlotte

Ballantine Resort Charlotte

Ballantyne Hotel Charlotte

The Ballantyne A Luxury Collection Hotel

The Ballantyne a Luxury Collection Hotel Charlotte

The Ballantyne A Luxury Collection Hotel Charlotte

The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel

The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

Frequently asked questions

What is the cancellation policy at The Ballantyne, A Luxury Collection Hotel, Charlotte?

The Ballantyne, A Luxury Collection Hotel, Charlotte offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ballantyne, A Luxury Collection Hotel, Charlotte?

As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at The Ballantyne, A Luxury Collection Hotel, Charlotte on 14 Dec 2025 start from AU$491.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Yep, The Ballantyne, A Luxury Collection Hotel, Charlotte has free RV/bus/truck parking. An uncovered self car park with in/out privileges is also available for USD 20 per night. Additionally there is uncovered valet parking with in/out privileges for USD 30 per night.

Is there a spa on site at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Yep, there is an onsite spa at The Ballantyne, A Luxury Collection Hotel, Charlotte. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does The Ballantyne, A Luxury Collection Hotel, Charlotte have a pool?

The Ballantyne, A Luxury Collection Hotel, Charlotte has 2 indoor swimming pools and a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open from April to October.

What luxury perks are available at The Ballantyne, A Luxury Collection Hotel, Charlotte?

The Ballantyne, A Luxury Collection Hotel, Charlotte features 2 indoor pools, a full-service spa and a 24-hour health club. All guestrooms come with Frette Italian sheets, deep soaking tubs and pillowtop beds.

What makes The Ballantyne, A Luxury Collection Hotel, Charlotte a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Ballantyne, A Luxury Collection Hotel, Charlotte.

Is The Ballantyne, A Luxury Collection Hotel, Charlotte family-friendly?

You bet! With amenities such as children's meals and a playground, as well as free infant beds in the guestrooms, it's no surprise that The Ballantyne, A Luxury Collection Hotel, Charlotte is a hit with families.

Are there hot tubs in the rooms at The Ballantyne, A Luxury Collection Hotel, Charlotte?

No, but there are deep-soaking baths in the guestrooms.

Does The Ballantyne, A Luxury Collection Hotel, Charlotte serve breakfast?

Yep, continental brekkie is offered on weekdays from 6:30 AM to 11:00 AM and on weekends between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at The Ballantyne, A Luxury Collection Hotel, Charlotte?

No, The Ballantyne, A Luxury Collection Hotel, Charlotte does not offer an airport shuttle service.

Is there a bar or restaurant at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Yep, they've got a poolside bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ballantyne, A Luxury Collection Hotel, Charlotte?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at The Ballantyne, A Luxury Collection Hotel, Charlotte?

No, only service animals are allowed.

The Ballantyne, A Luxury Collection Hotel, Charlotte Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Good

Angel

Travelled with partner

1 Sept 2025

Liked: Amenities, property conditions & facilities

For the most part everything was well, great size room, ac worked perfect! However we tried ordering in room dining and it took over an hour and half to call us back to place an order. At that point it was past 1:30am. Don't promote 24 hour dinning if you cant cater to your hotel guest.

Stayed 2 nights in Aug 2025

10/10 Excellent

Victor

Travelled with family

22 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a beautiful weekend with my family here, the property is really nice, rooms and amenities. love it

Stayed 2 nights in Aug 2025

10/10 Excellent

Jeff

19 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice.

Stayed 2 nights in Aug 2025

10/10 Excellent

David

15 Aug 2025

Stayed 1 night in Aug 2025

10/10 Excellent

John

14 Aug 2025

Stayed 1 night in Aug 2025

6/10 Okay

Hettion

Travelled with group

11 Aug 2025

Liked: Cleanliness, staff & service, amenities

I recently stayed for two nights at Ballantyne, a Luxury Collection Hotel, Charlotte. Upon arrival, the property made a wonderful first impression — the fresh flowers in the lobby and the serene, well-maintained grounds set a welcoming tone. The location is convenient and within walking distance of several restaurants. Staff were courteous and professional, and management was responsive when concerns were raised. However, for the $400 nightly rate, the room itself was disappointing. The décor felt outdated and dim, with carpet that had noticeable stains and did not feel clean. While robes and slippers were provided, the bathroom tile was worn and in need of updating. Upon arrival, I found a visible stain on the bedsheets — housekeeping did respond immediately, but it was still an unsettling first impression. The in-room minibar automatically charges if an item is moved, and there was no espresso or coffee machine available in the room — surprising for a property of this category. The spa, while spacious, felt overly segmented with too many small rooms, making it feel disjointed rather than relaxing. Dining at the on-site restaurant for Saturday brunch was mixed: the food was fine, but our waitress appeared impatient and visibly displeased with even small requests.

Stayed 2 nights in Aug 2025

6/10 Okay

MICHELE, BALTIMORE

Travelled with family

3 Aug 2025

Liked: Cleanliness, property conditions & facilities

The restaurant in the hotel was below average. I went there for lunch. My sandwich and sweet potato fries were overcooked (burnt). Staffing shortage myst be a problem because it took a ling time to get my burnt meal. The waitress deducted a couple of dollars, but i should not have been charged for that food.

Stayed 3 nights in Jul 2025

10/10 Excellent

April

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I absolutely LOVE Ballantyne resort. The beds were comfortable, the food was amazing, the resort was within walking distance of many things and I completely forgot I was in CLT. We had an amazing time and will definitely visit again soon.

Stayed 3 nights in Jul 2025

8/10 Good

Annette

Travelled with pets, Travelled with group

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, great spa treatment, yummy breakfast…the only problem was that the beds are too high, I struggled climbing into bed. Also, the room was close to the elevator therefore too noisy.

Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

29 July 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Teresa

21 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel and great service

Stayed 5 nights in Jul 2025

10/10 Excellent

Lurrie

Travelled with partner

16 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Ballantyne is likely the best hotel in the Charlotte region.

Stayed 4 nights in Jul 2025

10/10 Excellent

Tonja

16 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Jermaine

13 July 2025

Stayed 2 nights in Jul 2025

4/10 Poor

YAMMINAH

Travelled with family

13 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

I booked The presidential suite for my birthday to have a small gathering to celebrate and every so often they are coming to my room about complains of noise when I was Told before I booked I can Have a gathering celebration and this was not fair to disturb me each time this was not a good experience

Stayed 2 nights in Apr 2025

10/10 Excellent

Shantel

12 July 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Marjorie

Travelled with partner

12 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay!

Stayed 1 night in Jul 2025

10/10 Excellent

David and Victoria

11 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Luxurious hotel. Clean, excellent service, delicious food at the restaurant.

Stayed 2 nights in Jul 2025

10/10 Excellent

angela

9 July 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

9 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Tatiana

Business traveller

8 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of my newly discovered gems ! I travel a lot for work and have enjoyed every second at the hotel. Short stay but would love to come back and stay a little longer! A treasure

Stayed 1 night in Jun 2025

10/10 Excellent

Stewart

7 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service and food.

Stayed 1 night in Jul 2025

10/10 Excellent

christopher

7 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, very clean and staff is amazing.

Stayed 1 night in Jul 2025

8/10 Good

Katherine

7 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

6 July 2025

Stayed 2 nights in Jul 2025

The Ballantyne, A Luxury Collection Hotel, Charlotte

Photo gallery for The Ballantyne, A Luxury Collection Hotel, Charlotte

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Deluxe Room, 1 King Bed

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Deluxe Room, 2 Queen Beds

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View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

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Deluxe Room, 2 Queen Beds, Balcony

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Junior Suite, 1 King Bed

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Grand Room, 1 King Bed, Park View

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Grand Room, 2 Queen Beds, Park View

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View all photos for Grand Room, 2 Queen Beds, Balcony, Park View

Grand Room, 2 Queen Beds, Balcony, Park View

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View all photos for Executive Suite, 1 King Bed, Balcony, Park View

Executive Suite, 1 King Bed, Balcony, Park View

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View all photos for Presidential Suite, 1 King Bed, Balcony, Park View

Presidential Suite, 1 King Bed, Balcony, Park View

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Cottage, 4 Bedrooms, Balcony

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View all photos for Grand Room, 1 King Bed, Balcony, Park View

Grand Room, 1 King Bed, Balcony, Park View

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View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

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View all photos for Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

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View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Deluxe Room, 2 Queen Beds (Hearing Accessible)

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View all photos for Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

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View all photos for Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

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View all photos for Grand Room, 1 King Bed, Park View (Hearing Accessible)

Grand Room, 1 King Bed, Park View (Hearing Accessible)

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View all photos for Executive Room, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

Executive Room, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

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View all photos for Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

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View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Highlights

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