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3.5 out of 5

"After traveling for 6 weeks in multiple hotels this was a pleasant surprise and we wanted to stay longer. Everything was just so easy, so comfortable, ... " More

By a verified traveller on Mon 12 Aug 2019

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Hotel Description

Park Plaza Cardiff puts you in the heart of Cardiff, within just a 10-minute stroll of popular attractions like Cardiff Castle and Cardiff Motorpoint Arena. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy TVs with satellite channels, and all 129 rooms feature free WiFi, free wired Internet, and coffee/tea makers. 24-hour room service, safes, and hair dryers are also available.

A relaxing day at The Laguna Health and Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Laguna Kitchen and Bar, serves local cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the health club, spa tub, and steam room. Business travelers can take advantage of conference space and a meeting room. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM.

Attractions within a 10-minute walk of this 4-star Cardiff City Centre hotel include Principality Stadium and St. David's Hall.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$129* Per night/room 13 Jul. - 14 Jul.

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (City Hall Facing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (City Hall Facing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Park Plaza Cardiff ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Park Plaza Cardiff

Everyone (3) Couples (1)
5 out of 5
After traveling for 6 weeks in multiple hotels this was a pleasant surprise and we wanted to stay longer. Everything was just so easy, so comfortable, so nice. Easy check in, large room, excellent t facilities, excellent staff. We would definitely stay there again!

Posted by on 12 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Kate Jacyna

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and all aspects of the hotel met up with your expectations. We look forward to your next stay.

4 out of 5
Great Health Club / gym area for patrons to use although cleanliness of the pool was a bit dodgy.

Posted by on 14 Jul. 2019

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3 out of 5

Location wise it was okay

Had three nights here, overall the staff were good, the restaurant was great and would definitely recommend it to visitors but the rooms were basic, bed uncomfortable, would look elsewhere if I were to visit Cardiff again.

Posted by on 21 May 2018

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Comment from Hotel Management

22 May 2018 by Daniel

Dear reviewer, Thank you for your review. It was great to read that you enjoyed your stay and loved our central location. I was sorry that the bed was not to your prefrence, we usually get feedback on just how comfy our beds are. We have recently installed mattress toppers for extra comfort. I was sorry to read that this would put you off staying again as this is something we can adjust to suit personal preference. I do hope you reconsider and we would love to welcome you back to the Park Plaza Cardiff. Kind regards, Daniel Bell Front Office Manager

2 out of 5

Too noisy!

The hotel is situated righ next to a strip of nightclubs that stay open till about 3am. They are very noisy. If you're located on that side of the building, good luck sleeping.

Posted by on 19 Jul. 2015

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Property Features

Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A spa tub, a steam room, and spa services are also featured at the business-friendly Park Plaza Cardiff. This 4-star Cardiff hotel is smoke free.

  • 129 guestrooms or units
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (22.6 km / 14 mi)
  • Train station: Cardiff Queen Street Station (0.7 km / 0.4 mi)

Room Amenities

Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a steam room.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Safety Protocol (Radisson) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cardiff Park Plaza
  • Park Plaza Cardiff
  • Park Plaza Hotel Cardiff
  • Park Plaza Cardiff Hotel Cardiff
  • Park Plaza Cardiff Wales
  • Park Plaza Cardiff Hotel
  • Park Plaza Cardiff Wales
  • Cardiff Park Plaza
  • Park Plaza Cardiff Hotel
  • Park Plaza Cardiff Cardiff
  • Park Plaza Cardiff Hotel Cardiff

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.