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The Coal Exchange Hotel

3.5 star property
Hotel with a restaurant, near Cardiff Bay

Photo gallery for The Coal Exchange Hotel

Restaurant
Exterior
Front of property
Reception
King Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.0 out of 10
Good
(10 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Cardiff

The Coal Exchange Hotel places you steps from Coal Exchange building and within a short 5-minute stroll of Mermaid Quay. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. .Within a 30-minute walk of this 3.5-property class Butetown hotel, attractions include Cardiff Bay and Principality Stadium.

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Techniquest - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Coffee Mania - ‬4 min walk
  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪PizzaExpress - ‬6 min walk
  • ‪Vibes - ‬3 min walk

About this property

The Coal Exchange Hotel

Hotel with a restaurant, near Cardiff Bay
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

  • 55 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

What is the cancellation policy at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Coal Exchange Hotel?

The closest beach to The Coal Exchange Hotel is Barry Island Beach (11.3 km).

Does The Coal Exchange Hotel serve breakfast?

Yeah, full brekkie is served on weekdays between 7:00 AM and 10:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Coal Exchange Hotel?

No, The Coal Exchange Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Coal Exchange Hotel?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from December 23 until December 26.

What time are check-in & check-out at The Coal Exchange Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Coal Exchange Hotel?

No, only service animals are allowed.

The Coal Exchange Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 426 out of 792 reviews
Rating 8 - Good. 201 out of 792 reviews
Rating 6 - Okay. 86 out of 792 reviews
Rating 4 - Poor. 48 out of 792 reviews
Rating 2 - Terrible. 31 out of 792 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Pauline

I can’t think of any negatives.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service
The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
Stayed 1 night in Oct 2025

8/10 Good

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
Victoria on reception was really helpful and efficient
Stayed 2 nights in Oct 2025

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025

8/10 Good

Elaine

Travelled with partner
staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025

6/10 Okay

Guido

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Rhys

Liked: Staff & service
Disliked: Room comfort

Avoid during the summer, or during an event.

The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 3 nights in Aug 2025

10/10 Excellent

Warden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff trip

Great location and friendly helpful staff. Large comfortable room.
Stayed 3 nights in Aug 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.
Stayed 1 night in Aug 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, room comfort

Gorgeous Building

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.
Stayed 1 night in Aug 2025

2/10 Terrible

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacquelyn

Stayed 1 night in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll visit again

A lovely period building keeping many of the original features, with
Stayed 1 night in Jul 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand and comfortable hotel

The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!
Stayed 2 nights in Jul 2025

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night
Stayed 1 night in Jul 2025

10/10 Excellent

John, Edmonds

Stayed 1 night in May 2025

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

Stayed 1 night in Jul 2025

4/10 Poor

Gavin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.
Stayed 1 night in Jul 2025

6/10 Okay

Roy John

Disliked: Property conditions & facilities, room comfort

In need of refurbishment.

Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.
Stayed 1 night in Jul 2025

8/10 Good

Carolyn

Stayed 7 nights in Jul 2025

8/10 Good

Sue

Travelled with group

Lovely hotel with history.

A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
Stayed 1 night in Jul 2025