Firmdale - accommodation in Brentford

Absolutely horrible. They claim minimalism in their style, it's more minimal in what we can do to support you as a patron. Asked for help with the check-in since self check-in couldn't locate our name. The gentleman on the floor basically kept dismissing us. After being awake 27 hours was frustrating The room has nothing .. no iron/ironing board, no closet, no where to store clothing. The bed area and bathroom was separated by a sliding glass door. So hearing and smelling your spouse off load the prior nights indian delicacy.. not fun No windows at all ... That was nuts We had to argue with the staff for additional towels and pillows. The pillows are thin and only 2 for 2 people was miserable with a mattress that had very little support They never cleaned the room Great location though! Never again

Excellent breakfast and location is exceptional.

We love the convenient location on the Strand - closeby to Covent Garden’s - surrounded by amenities for shopping - dining - theatres- the staff and check in experience are wonderful. Very friendly and helpful. Food Restaurant Bar Underground tube - railway - and bus route - 91 to/from Kings Cross- we have used the hotel for 10 years, comfortable beds, rooms spacious, art deco modern and very clean well maintained amenities - Including Rituals, delicious coffee capsules and a quiet room. We generally eat breakfast at the Watch House Covent Garden & visit the nearby Coal Hole pub opposite as we enjoy the live music after a full day of exploring our London events.