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Charlotte Street Hotel, Firmdale Hotels

4.5 star property
Luxury hotel with a full-service spa, 9-minute walk to Russell Square

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Terrace/patio
Dining room
Reception
Property entrance
Frette Italian sheets, premium bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$1,056
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
15-17 Charlotte Street, London, England, W1T 1RJ
  • Place, Tottenham Court Road
    ‪1 min walk‬
  • Place, Russell Square
    ‪9 min walk‬
  • Place, The British Museum
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪46 min drive‬

Room options

View all photos for Queen Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Queen Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Bathrobes
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite

Penthouse Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Loft Suite

Loft Suite

Loft Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Loft Suite

Superior Loft Suite

Superior Loft Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Designer toiletries
  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Luxury Junior Suite

Luxury Junior Suite

Luxury Junior Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Heating
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Heating
Premium bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Bathrobes
  • Sleeps 3
  • 1 King Bed

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About the area

London

A luxury stay in the heart of London awaits you at Charlotte Street Hotel, Firmdale Hotels. Within just a 15-minute stroll, you'll find popular places like The British Museum and Leicester Square. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a bar/lounge. .The restaurant, Oscar, is open for breakfast, brunch, lunch and dinner. 43 square feet (4 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. Full breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4.5-property class London City Centre hotel include Oxford Street and Piccadilly Circus.

What's nearby

  • Tottenham Court Road - 1 min walk - 0.2 km
  • Theatreland - 2 min walk - 0.2 km
  • Russell Square - 9 min walk - 0.8 km
  • The British Museum - 9 min walk - 0.8 km
  • Leicester Square - 11 min walk - 1.0 km

Getting around

  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Station - 7 min walk
  • Heathrow Airport (LHR) - 60 min drive

Restaurants

  • ‪Italian Bear Chocolate - ‬1 min walk
  • ‪ROKA Charlotte Street - ‬1 min walk
  • ‪Lantana Cafe - ‬2 min walk
  • ‪Fitzroy Tavern - ‬2 min walk
  • ‪Six by Nico London - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Luxury hotel with a full-service spa, 9-minute walk to Russell Square
Charlotte Street Hotel, Firmdale Hotels offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Meeting rooms and limo/town car service are available. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Charlotte Street Hotel, Firmdale Hotels. Parking is available for a fee.

This 4.5-star London hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 5 levels
  • Conference rooms
  • 43 sq ft of conference space
  • 4 sq. m of conference space
  • Built in 2000
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with minibars and a safe. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
5.0 out of 5, Exceptional, 309 reviews
The price is AU$1,232
includes taxes & fees
27 Feb - 28 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 78.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 28 per person
  • Valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

What is the cancellation policy at Charlotte Street Hotel, Firmdale Hotels?

Charlotte Street Hotel, Firmdale Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on 15 Feb 2026 start from AU$1,055.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Charlotte Street Hotel, Firmdale Hotels?

Yep, Charlotte Street Hotel, Firmdale Hotels has secured valet parking with in/out privileges for GBP 70 per day.

Is there a spa on site at Charlotte Street Hotel, Firmdale Hotels?

Yep, there is an onsite spa at Charlotte Street Hotel, Firmdale Hotels. You'll enjoy services like massages.

What makes Charlotte Street Hotel, Firmdale Hotels a romantic place to stay?

A lounge bar and 24-hour room service, as well as Frette Italian sheets and massage services available in the guestrooms, help set the scene for a romantic weekend at Charlotte Street Hotel, Firmdale Hotels.

Is Charlotte Street Hotel, Firmdale Hotels family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Charlotte Street Hotel, Firmdale Hotels is a hit with families.

Does Charlotte Street Hotel, Firmdale Hotels serve breakfast?

Yep, full brekkie is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Charlotte Street Hotel, Firmdale Hotels?

No, Charlotte Street Hotel, Firmdale Hotels does not offer an airport shuttle service.

Is there a bar or restaurant at Charlotte Street Hotel, Firmdale Hotels?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Charlotte Street Hotel, Firmdale Hotels?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Charlotte Street Hotel, Firmdale Hotels?

No, only service animals are allowed.

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 178 out of 210 reviews
Rating 8 - Good. 24 out of 210 reviews
Rating 6 - Okay. 4 out of 210 reviews
Rating 4 - Poor. 3 out of 210 reviews
Rating 2 - Terrible. 1 out of 210 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tong Hoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025

10/10 Excellent

Sekiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025

10/10 Excellent

Oeivind

Stayed 1 night in Sep 2025

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
Stayed 6 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I love the colorful rooms
Stayed 2 nights in Jul 2025

10/10 Excellent

Kara

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joanna

Stayed 3 nights in Jun 2025

10/10 Excellent

hugh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable.
Stayed 3 nights in May 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025

10/10 Excellent

sherif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally gorgeous hotel

Stunning! So gorgeous and special.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Allen

Stayed 7 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024

4/10 Poor

John

Stayed 1 night in Jun 2024