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5.0 out of 5

"Wonderful location, great staff and lovely room. My only gripe is the overpriced breakfast " More

By a verified traveller on Wed 07 Aug 2019

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Hotel Description

A luxury stay in the heart of London awaits you at Charlotte Street Hotel, Firmdale Hotels. Within just a 10-minute stroll, you'll find popular attractions like Oxford Street and Russell Square. Highlights at this family-friendly hotel include a restaurant and in-room free WiFi.

Flat-screen TVs with cable channels are featured in all 52 rooms, and you can enjoy free wired Internet, iPod docks, and DVD players. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. In-room childcare, free newspapers, and free bottled water are also available.

The restaurant, Oscar, is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 43 square feet (4 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Added amenities include free WiFi in public areas, a fitness center, and laundry facilities. Full breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star London City Centre hotel include Oxford Circus and Regent Street.

Luxury Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Charlotte Street Hotel, Firmdale Hotels ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Charlotte Street Hotel, Firmdale Hotels

Couples (1)
5 out of 5
Wonderful location, great staff and lovely room. My only gripe is the overpriced breakfast

Posted by on 7 Aug. 2019

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About the Charlotte Street Hotel, Firmdale Hotels

Location 15-17 Charlotte Street, London, England W1T 1RJ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 43 square feet (4 square meters) and includes conference space. A fitness center, a library, and a terrace are also featured at the luxury Charlotte Street Hotel, Firmdale Hotels. The hotel can provide concierge services, limo/town car service, and wedding services. Parking is available for a fee. This 4.5-star London hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 5 levels
  • 43 sq ft of conference space
  • 4 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (28 km / 17.4 mi)
  • Train station: London (QQU-London Euston Train Station) (1.5 km / 0.9 mi)
  • Metro station: Goodge Street Underground Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include minibars and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Oscar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 66.0 per night.
  • Cribs (infant beds) are available for GBP 66.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 26 per person (approximately)
  • Valet parking fee: GBP 44 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 66.0 per night
  • Rollaway bed fee: GBP 66.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Street Hotel, Firmdale Hotels Hotel
  • Charlotte Street Hotel London
  • Charlotte Street London
  • Hotel Charlotte Street
  • Charlotte Street Hotel London, England
  • Charlotte Street Hotel, Firmdale Hotels London
  • Charlotte Street Hotel, Firmdale Hotels Hotel London

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.