8/10 Good
Verified traveller
24 July 2025
Disliked: Staff & service
Service has gone downhill at the Sonesta.
The Royal Sonesta has beautiful rooms, and some dingy ones so be careful! I selected to change my room type on Hotels.com which lowered the price of the room ( weeks before my stay) The hotel did not honor this, Dorian gave us very difficult time at the desk, blaming 3rd party booking, even though I had my receipt. When we finally got in a room it was awful, It was dingy and dark with huge carpet stains and a section of carpet all tore up. I could not believe they would book such a room for 300+ a night. After a lot of hassle we were moved to a cleaner room, which I did appreciate. I looked on the Sonesta’s website as instructed and they could have booked me in the same room at a much lower rate, Dorian did not offer this. The girls at the desk in the morning were very nice and helpful though. We used to love staying here, the pool is nice and the river view of Boston. It’s an easy walk to the TD garden. Parking is convenient but expensive ($47 per night), and there was no valet this time. I use Hotels.com for all my booking and have never had an issue expect for at the Sonesta.
Verified traveller
Stayed 2 nights in Jul 2025
