You can enjoy LCD TVs with digital channels, and all 207 individually decorated rooms feature free WiFi, coffee/tea makers, and free newspapers. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. 24-hour room service, free bottled water, and safes are also available.
A day of pampering at Spa at The Grand can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, The Rise, is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and sauna. 0 square feet (0 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning full breakfast is served between 7 AM and 10 AM.
Attractions within a 10-minute walk of this 5-star York hotel include York National Railway Museum and National Railway Museum.
9 Jan. 2020 by Chelsea Byrne, Guest Relations Executive
Greetings from The Grand! Thank you for choosing to stay with us and for submitting such a wonderful review. We are happy to hear that you had an exceptional stay and your feedback is extremely valuable for us. Our staff are key in providing you with the five star service in which we take great pride in, therefore, it is great to know that you truly appreciated our helpful team. From the moment you arrive to when you leave our doors, our staff are always available and happy to help make your stay truly memorable It is wonderful to know that you appreciated our luxurious and comfortable rooms. Our rooms provide you with the highest levels of elegance and beautiful features, which we are very proud to present to you. It is disappointing to hear that our restaurant did not meet your full expectations. We use the highest quality of ingredients within our Food & Beverage department, which are locally sourced and reflected within the pricing. Our dedicated Chef's work hard to provide you with the best range of dishes and a generous range of beverages to match. We will feed your comments back to our Executive Chefs and The Rise team. It will be a pleasure to welcome you back to The Grand. Kind Regards, Chelsea Byrne Guest Relations Executive
30 Jul. 2019 by The Guest Relations Team
Greetings from The Grand. Thank you for your lovely comments. It is always a pleasure to see that our guests have enjoyed themselves. We look forward to welcoming you back soon. Kind Regards
25 Jun. 2019 by The Guest Relations Team
Greetings from The Grand. Thank you for staying with us. Thank you for your feedback and we will pass this on to our colleagues. We are pleased that you enjoyed our lovely listed building and location and that our door staff were excellent. We look forward to welcoming you back again soon to the Grand. Kind Regards
15 Nov. 2018 by Grand York
Hello and thank you for taking the time to review your recent stay with us at the Grand. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Gary Auker Guest Relations Manager
The Grand, York offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Grand, York. This Edwardian York hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Grand, York offers 207 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers.
For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
The Rise - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.