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4.6 out of 5

"Rooms are spacious and comfortable, staff are friendly and helpful. Dinner was expensive and disn't think it was value for money " More

By a verified traveller on Tue 07 Jan 2020

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Hotel Description

A luxury stay in the heart of York awaits you at The Grand, York. Within just a 10-minute stroll, you'll find popular attractions like York Minster and Jorvik Viking Centre. Highlights at this romantic hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 207 individually decorated rooms feature free WiFi, coffee/tea makers, and free newspapers. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. 24-hour room service, free bottled water, and safes are also available.

A day of pampering at Spa at The Grand can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, The Rise, is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and sauna. 0 square feet (0 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning full breakfast is served between 7 AM and 10 AM.

Attractions within a 10-minute walk of this 5-star York hotel include York National Railway Museum and National Railway Museum.

Suite (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Grand Suite (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Grand, York ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand, York

Everyone (2) Couples (2) Family (1)
4 out of 5
Rooms are spacious and comfortable, staff are friendly and helpful. Dinner was expensive and disn't think it was value for money

Posted by on 7 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Chelsea Byrne, Guest Relations Executive

Greetings from The Grand! Thank you for choosing to stay with us and for submitting such a wonderful review. We are happy to hear that you had an exceptional stay and your feedback is extremely valuable for us. Our staff are key in providing you with the five star service in which we take great pride in, therefore, it is great to know that you truly appreciated our helpful team. From the moment you arrive to when you leave our doors, our staff are always available and happy to help make your stay truly memorable It is wonderful to know that you appreciated our luxurious and comfortable rooms. Our rooms provide you with the highest levels of elegance and beautiful features, which we are very proud to present to you. It is disappointing to hear that our restaurant did not meet your full expectations. We use the highest quality of ingredients within our Food & Beverage department, which are locally sourced and reflected within the pricing. Our dedicated Chef's work hard to provide you with the best range of dishes and a generous range of beverages to match. We will feed your comments back to our Executive Chefs and The Rise team. It will be a pleasure to welcome you back to The Grand. Kind Regards, Chelsea Byrne Guest Relations Executive

5 out of 5
Excellent hotel in a great location. Very helpful and friendly staff. Highly recommend.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by The Guest Relations Team

Greetings from The Grand. Thank you for your lovely comments. It is always a pleasure to see that our guests have enjoyed themselves. We look forward to welcoming you back soon. Kind Regards

4 out of 5
Excellent location and beautiful building with wide hallways and staircase. Housekeeping overzealous with their desire to turn down the bed at night despite several requests that they not do so. Door staff excellent. Several light globes not working and bath towels missing on 2 of the 4 days.

Posted by on 25 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by The Guest Relations Team

Greetings from The Grand. Thank you for staying with us. Thank you for your feedback and we will pass this on to our colleagues. We are pleased that you enjoyed our lovely listed building and location and that our door staff were excellent. We look forward to welcoming you back again soon to the Grand. Kind Regards

5 out of 5
Excellent hotel and staff. Great location near both the city and rail connections.

Posted by , from Melbourne, Austalia on 14 Oct. 2018

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Comment from Hotel Management

15 Nov. 2018 by Grand York

Hello and thank you for taking the time to review your recent stay with us at the Grand. I very much hope that overall you had a lovely time visiting York and we wish to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Gary Auker Guest Relations Manager

5 out of 5
Grand old hotel - beautifully renovated and luxurious. Our stay did not start well with a problem at check in that took too long to resolve but once that was addressed we were very impressed with every aspect of our stay

Posted by on 14 Sep. 2018

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Property Features

The Grand, York offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Grand, York. This Edwardian York hotel is smoke free.

  • 207 guestrooms or units
  • 5 levels
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Built in 1906
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (48.9 km / 30.4 mi)
  • Train station: York Station (0.3 km / 0.2 mi)

Room Amenities

The Grand, York offers 207 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

The Rise - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.
  • Cribs (infant beds) are available for GBP 15.0 per day.

Pet Policy

  • Pets: GBP 25.00 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 20.00 for adults and GBP 10.00 for children (approximately)
  • Nearby parking fee: GBP 25.00 per night
  • Pet fee: GBP 25.00 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 15.0 per day
  • Rollaway bed fee: GBP 25.0 per day
  • Spa fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cedar Court Grand
  • Cedar Court Grand Hotel
  • Cedar Court Grand Hotel York
  • Cedar Court Grand York
  • Cedar Court Hotel
  • Cedar Grand Court
  • Cedar Grand Court Hotel
  • Grand Cedar Court
  • Grand Cedar Court Hotel
  • Hotel Cedar Court
  • Cedar Court Grand Hotel And Spa
  • Grand Hotel York
  • Grand York
  • The Grand Hotel Spa
  • The Grand, York York
  • The Grand, York Hotel
  • The Grand, York Hotel York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.