8/10 Good
Jane
Travelled with partner
3 May 2025
Laura is the best!!
We arrived after a long journey and on arriving in our room there was a terrible smell from the bathroom. It was so strong you could smell it from out the room - We put the exttractor on and opened the windows and thought we’d go for a walk and see if it had gone when we got back. Mentioned it to Laura at reception on our way out and she immediately said they only had one more room available so she’d rather change is straight away than wait until we got back from our walk in case the room went. So we swapped and the next room was so much better. Laura did go to investigate and by the next day we could tell the smell was no longer detectable from outside the room.
Laura also gave me some great recommendations for where to visit in York.
To be fair - all the staff we lovely - the breakfast team were very efficient and friendly.
The hotel was in a great location - 5 minute walk to York Minster and the walls you can walk around, or you can walk down to the river in a similar time.
I would definitely consider staying here again if we come back to York.
Jane
Stayed 2 nights in Apr 2025