Westwind accommodation from AU$482

My stay at Baha Mar was overall wonderful. The property itself is absolutely beautiful — very clean, modern, and visually stunning. Our ocean-view room was spectacular and one of the highlights of our trip. The pools, beach, and overall atmosphere all felt high-end and relaxing. The only downside was the inconsistency in staff knowledge. Several times we asked for directions around the resort and many employees didn’t seem familiar with where things were located, which was surprising for a property of this size and caliber. Another issue happened at The Swimming Pig. The bill already included a gratuity (which is fine), but our server told us the gratuity “goes to Baha Mar, not to the staff” in an attempt to get us to tip again. We later confirmed this wasn’t true, so that part felt misleading. Overall, we still had a great experience and would return, but I hope management addresses staff training and transparency with tipping going forward — it would make an already beautiful resort even better.

The staff is great

The property is huge and it takes a little while to orient to the different hotels, pools and other facilities. The water park was very nicely maintained and there were many different rides ranging from thrilling to relaxing. Would have appreciated some information on conditions of the different beaches daily in the app as well as restaurant closures. The pools were clean and there were plenty of chairs. Would have been nice if there were more locations to get beach towels. The restaurants can be very expensive but there were plenty of warnings about the price. What we found annoying was that several places were closed, especially when the crowd got larger. In the evenings there was not much in terms of entertainment especially for kids/teens. The room was quite spacious but our phone was not working and no one came to fix it despite speaking with front reception in person. We got the ocean view room so we enjoyed the gorgeous views daily. Overall this was a lovely stay. It was our first time but probably not the last!