4/10 Poor
Timothy
Travelled with partner
11 Sept 2025
This did not live up to Hilton standards. When arriving at 10PM, the guy at the front was wearing a dirty sweater and eyes were red, no smile or anything. The room we had was 221 and right away noticed a dirty ceiling and batteries in the tv remote were dead.
I texted room service for batteries and cleaning product but was told would need to wait until morning so went the night with no TV.
The next day received a text from a woman who was very nice and switched our room to 218 and said we wouldnt have any issues in that room... well the TV remote worked but that night was greeted by several golf ball size roaches out on the balcony! A red roach bit my partner, we couldnt even enjoy going outside to view the ocean in fear of the roaches! Also the room had tiny bugs in the corners of the ceiling and the bed frames were loaded with dirt and hair! Everything felt dirty and we still had to purchase wipes to clean while on vacation.
The parking garage is filthy, the ground is black with more roaches and trash, walking from the parking garage accross the street to the room is a filthy experience! Also i was worried about my car sitting there over night.
Finally, we wanted to get in the pool but it was freezing cold, cloudy, and the top had a layer of oil and particles like it isnt cleaned regularly.
I would not recommend this hotel at this time. We were disappointed and was expecting much better from a hilton.



Timothy
Stayed 2 nights in Sep 2025































