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Nerea Tulum

4.0 star property
Beachfront, with full-service spa

Photo gallery for Nerea Tulum

Terrace/patio
Free daily cooked-to-order breakfast
Beach bar
Dock
Beachfront Upper King | Balcony view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk
The current price is AU$269
includes taxes & fees
4 May - 5 May

Explore the area

Map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760
  • Soliman Bay
    ‪1 min walk‬
  • Cenote Manatí
    ‪1 min walk‬
  • Xel-Há Park
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Deluxe Swim-Up King

Deluxe Swim-Up King | Balcony

Deluxe Swim-Up King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
Blackout curtains
  • 40.12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View King

Partial Ocean View King

Partial Ocean View King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
Blackout curtains
  • Partial ocean view
  • 40.12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Lower King

Beachfront Lower King | Balcony view

Beachfront Lower King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
Blackout curtains
  • Sea view
  • 40.15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View King

Pool View King | View from room

Pool View King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
Blackout curtains
  • 40.15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite

Rooftop Suite

Rooftop Suite

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
  • Ocean view
  • 63.55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Upper King

Beachfront Upper King

Beachfront Upper King

Highlights

Furnished balcony
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
Blackout curtains
  • Sea view
  • 40.15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Rooftop

Beachfront Rooftop

Beachfront Rooftop

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Pillow-top bed
Premium bedding
Down duvet
  • Sea view
  • 63.55 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

At Nerea Tulum you'll be within steps of Soliman Bay and Cenote Manatí. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site lazy river and Hot tub. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and free use of bicycles. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Tulum hotel include Xel-Há Park and Tulum Mayan Ruins.

What's nearby

  • Soliman Bay - 1 min walk - 0.0 km
  • Cenote Manatí - 1 min walk - 0.1 km
  • Xel-Há Park - 10 min drive - 10.0 km
  • Tulum Mayan Ruins - 13 min drive - 10.4 km
  • Playa Paraiso - 27 min drive - 16.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Nerea Tulum

Beachfront, with full-service spa
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Nerea Tulum such as a lazy river and an outdoor pool.

Free breakfast is available daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces. This beach hotel also offers a hot tub and a terrace. Self parking is free.

This 4-star Tulum hotel is smoke free.

  • 22 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar by the pool
  • Dining venue
Nerea Tulum offers 22 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and a safe. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 27-hole adjacent golf course
  • Beach yoga
  • Canoeing
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Hot tub
  • Kayaking
  • Lazy river
  • Outdoor pool
  • Snorkelling
  • Surfing/bodyboarding
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 288 per vehicle (return, maximum occupancy 2)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Nerea Tulum?

Nerea Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nerea Tulum?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Nerea Tulum on 4 May 2025 start from AU$268.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nerea Tulum?

Yep, Nerea Tulum has a free self car park.

Are there any beaches close to Nerea Tulum?

Yep, Nerea Tulum is a short 1-minute walk from Soliman Bay. Fun beach activities include yoga, snorkelling and body boarding. You can also find water sports equipment and boat tours.

Is there a spa on site at Nerea Tulum?

Yep, there is an onsite spa at Nerea Tulum. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Nerea Tulum have a pool?

Nerea Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

Does Nerea Tulum have a waterslide?

No, but it has a waterpark and lazy river.

What makes Nerea Tulum a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Nerea Tulum.

Does Nerea Tulum serve breakfast?

Yep, complimentary cooked-to-order brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Nerea Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nerea Tulum?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Nerea Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nerea Tulum?

No, only service animals are allowed.

Is there a golf course on site at Nerea Tulum?

There is a golf course next to Nerea Tulum.

Nerea Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 115 reviews
Rating 8 - Good. 13 out of 115 reviews
Rating 6 - Okay. 2 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 6 out of 115 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooftop suite w/pool exceptional

From the checkin with Jesus to the restaurant staff to housekeeping everyone was so attentive and kind! The amenities were perfect and getting the rooftop suite with plunge pool was perfect for my bday weekend! Food was always fresh complimentary bkfst was more than enough. I wouldn’t hesitate to stay here again .
Stayed 4 nights in Jan 2025

10/10 Excellent

Oneida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nerea was a beautiful hotel to stay at and the staff was so sweet and attentive. Jesus at the front desk was so welcoming and made sure our stay was very comfortable. We celebrated our Honeymoon at Nerea and it was truly beautiful. Thank you!
Stayed 4 nights in Jan 2025

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have sent a separate email, but I wanted to draw attention to some of my main concerns regarding Nerea. The photos on your website and Google reviews did not reflect the actual look of the property. The beach was rocky, the water was full of seaweed, and the docks were in disrepair. Unfortunately, we had to leave Tulum early due to an emergency, however, we do not think we would have stayed for the entire booking at all. Thank you for your time.
Stayed 4 nights in Jan 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for the excellent stay and the upgrade to the nicer room. That was very generous! We have nothing bad to say about the Nerea. Everything was perfect. The food was great, and having the other 2 sister hotels nearby to eat (and use gym) was nice too. Thank you!
Stayed 3 nights in Dec 2024

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice private feel. Quiet and just enough vibe of eating and chilling on beach. Staff was very friendly. Oscar, santos and Jose. The restaurant was easily accessible and provided what we needed all trip!
Stayed 5 nights in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars is not enough for this beautiful oasis. The property is absolutely gorgeous with a boho tropical vibe. The food is fresh, flavorful and healthy. My room offered a private rooftop pool that overlooks the sea. However, my favorite part of this location was the fabulous staff. Thank you to everyone, especially Jesus, Oscar, Miguel, and Javier. I appreciate all of you for treating me like I was VIP and making my birthday so special.
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Construction in front of the hotel and a very smelly room, unable to vent the smell out. Probably went all out with some perfume to cover the smelly bathroom. Complained about that the first night after check in. No reaction from the hotel. Hard to breathe inside. Can't imagine somebody with asthma staying there for more than a couple seconds. Active construction site was discovered right in front of the door to our room. There was no information about construction on hotels.com or the hotel's website. Complained about the construction and unabated smell around 11am the next day. No reaction from the hotel for almost an hour so I booked another hotel and packed. When we were just ready to move the bags out of the room, 5 minutes to noon, they offered another room in the same hotel. When I said we are already moving out, they offered a room in their sister property, but at that time they already lost my trust and we had something else booked up. Last but not least, the furniture in the room was in a bad state. One table completely fell apart as soon as we tried to move it. The chair had a screw too long, protruding into the seat, so when you sat in it, you got impaled in your glutes. Overall, not an experience worth $500 per night and the hotel refused to refund unused nights, claiming non refundable rates we booked. I don't think that should apply to an unusable room (smell, construction and overall state) and careless front desk. Can't recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everything so clean & quiet! No troubles at all. Loved it.
Stayed 6 nights in Sep 2024

10/10 Excellent

Lav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views both day and night
Stayed 1 night in Aug 2024

2/10 Terrible

Cristina

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointed in management for not informing me about the conditions prior to my arrival. Checked out the same day as my arrival and that says a lot ! They’re refusal to refund me for the days I didn’t stay on the property goes to show that they do not care about their patrons
Stayed 3 nights in Jul 2024

6/10 Okay

MARIA ISABEL

Travelled with partner
Liked: Cleanliness, staff & service
We had no heated water while there, even with many attempts of the maintenance people to fix the issue. There's no sidewalks or even paved street in front of the hotel, so during rainy weather is a completed mess and unsafe.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We returned to this area of Tulum after our stay at one of the sister hotels, Mereva, last year. The area is quiet and more private than the busy Tulum strip which we prefer. Nerea is a bit more lively than Mereva. We stayed in an oceanfront room in April. If you want to avoid seaweed best to come before April or after September. The weather was perfect. Staff is great. It’s safe, the food is wonderful. Great pool and lounging options. Only thing I’d say as constructive criticism is the beach area was a bit neglected - it didn’t get raked in the morning like they did at Mereva, and staff didn’t seem to be picking up finished beer bottles, cups as frequently as I would have liked. There could have been a bit more maintenance too like weeding around the beach. Would make a big difference. Overall this is a great hotel, great location, great staff and great food and I’d recommend. Would also recommend the Tucan Kin shuttle from the airport and the Tulum ruins / snorkel tour with the included lunch option - it was top notch.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rocky

Stayed 2 nights in May 2024

10/10 Excellent

Kessel, New Caney

Stayed 2 nights in May 2024

10/10 Excellent

JULIANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place!
Stayed 2 nights in May 2024

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nerea Hotel in Tulum offers a serene escape nestled amidst the beauty of the Riviera Maya. From the moment we arrived, Jesus and Isabel extended warm hospitality, ensuring our stay was nothing short of exceptional. We left feeling rejuvenated, already planning our return to this hidden gem in Tulum.
Stayed 4 nights in Apr 2024

10/10 Excellent

Abhishek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Amazing private pool with the room. Beautiful beach and pier. Awesome food at the restaurant with good vegan and vegetarian options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel. Like Tulum in general you should have a rental car because taxis are extremely expensive and the hotel is quite a distance from Tulum downtown.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just wonderful! The staff in the hotel is just amazing! They take care of their guests and help to get reservations for whatever you need to make your trip as smooth as possible. Totally recommended! Thank you Isabel and Jesús for being so nice and kind. Food from the restaurant is really delicious and fresh totally worth it (the staff in the restaurant is really nice as well).
Stayed 4 nights in Mar 2024

10/10 Excellent

Elitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing boutique hotel with friendly staff. Everyone was so attentive and made our vacation amazing. Isabell was amazing and informative.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a peaceful and relaxing stay. The staff was incredibly helpful and friendly.
Stayed 4 nights in Feb 2024

8/10 Good

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities