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Nerea Tulum

4.0 star property
On beach with outdoor pool, near Soliman Bay

Photo gallery for Nerea Tulum

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Creator video
Partial Ocean View King
Dock
Beachfront Upper King

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760
  • Place, Cenote Manatí
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪58 min drive‬

Room options

View all photos for Beachfront Rooftop

Beachfront Rooftop

Beachfront Rooftop

  • Sea view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite

Rooftop Suite

Rooftop Suite

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Lower King

Beachfront Lower King

Beachfront Lower King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Upper King

Beachfront Upper King

Beachfront Upper King

  • Sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-Up King

Deluxe Swim-Up King

Deluxe Swim-Up King

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View King

Partial Ocean View King

Partial Ocean View King

9.0 out of 10
Wonderful
(4 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View King

Pool View King | View from room

Pool View King

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Nerea Tulum places you steps from Soliman Bay and within a 15-minute stroll of Tulum National Park. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free self-parking. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site lazy river and Hot tub. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and free use of bicycles. Each morning cooked-to-order breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Tulum hotel include Tulum Mayan Ruins and Xel-Há Park.

What's nearby

  • Cenote Manatí - 2 min walk - 0.2 km
  • Tulum National Park - 14 min walk - 1.2 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Soliman Bay - 4 min drive - 2.2 km
  • Tulum Mayan Ruins - 9 min drive - 10.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬10 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪Chula Vista - ‬10 min drive
  • ‪Xula Vista Restaurant - ‬10 min drive
  • ‪Coco Cafe - ‬7 min drive

About this property

Nerea Tulum

On beach with outdoor pool, near Soliman Bay
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. After a day at the beach, enjoy amenities at Nerea Tulum such as a lazy river, an outdoor pool and complimentary bicycles.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces. This beach hotel also offers a hot tub and a terrace. Self parking is free.

This 4-star Tulum hotel is smoke free.

  • 22 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2021
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar by the pool
  • Dining venue
Nerea Tulum offers 22 air-conditioned accommodations with espresso makers and a safe. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and international calls are complimentary (restrictions may apply). In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 20 to 40 per person
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Beach yoga
  • Free beach club
  • Free bicycle rentals
  • Hot tub
  • Kayaking
  • Lazy river
  • Outdoor pool
  • Snorkelling
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • At least 80% of food locally-sourced
  • Built in 2021
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 per person
  • Airport shuttle fee: USD 288 per vehicle (return, maximum occupancy 2)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Nerea Tulum?

Nerea Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Nerea Tulum?

Yep, Nerea Tulum has a free self car park.

Are there any beaches close to Nerea Tulum?

Yep, Nerea Tulum is a short 1-minute walk from Soliman Bay. Fun beach activities include yoga, snorkelling and kayaking. You can also find water sports equipment and boat tours.

Is there a spa on site at Nerea Tulum?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as beachside massages.

Does Nerea Tulum have a pool?

Nerea Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

Does Nerea Tulum have a waterslide?

No, but it has a waterpark and lazy river.

What makes Nerea Tulum a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Nerea Tulum.

Does Nerea Tulum serve breakfast?

Yep, cooked-to-order brekkie is on offer daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Nerea Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nerea Tulum?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Nerea Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nerea Tulum?

No, only service animals are allowed.

Nerea Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 136 reviews
Rating 8 - Good. 17 out of 136 reviews
Rating 6 - Okay. 3 out of 136 reviews
Rating 4 - Poor. 3 out of 136 reviews
Rating 2 - Terrible. 8 out of 136 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Joannay

Stayed 3 nights in Oct 2025

10/10 Excellent

Kaylee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the hotel was like a healing getaway while being close enough to town. It was also very easy to find off the highway.
Stayed 7 nights in May 2025

8/10 Good

TIMOTHY, PEARLAND

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Still a beautiful place to stay, secluded and serene. Hopefully La Palapa will be replaced. The kitchen was closed for renevation but they upgraded me to a room with a private rooftop pool.
Stayed 2 nights in Jun 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, amenities, property conditions & facilities
Acogedor y sereno, es el refugio perfecto para desconectar y dejarse abrazar por la naturaleza.
Stayed 1 night in Jun 2025

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nestled north of Tulum, this hidden haven wraps you in stillness, where the whispers of the scenery dance with golden light. Each morning unfolds like a love letter, breathtaking views pouring through the windows, painting dreams across the sky. Private and soulfully cozy, it cradles you in nature’s gentle hush, as if the earth itself is exhaling peace.
Stayed 3 nights in Jun 2025

10/10 Excellent

Bruce James

Liked: Cleanliness, property conditions & facilities
Quiet and beautiful retreat, wonderful staff.
Stayed 5 nights in May 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet and secluded it was.
Stayed 4 nights in May 2025

8/10 Good

Rym

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and attentive.
Stayed 4 nights in Mar 2025

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nerea is relaxing, beautiful, and a comfortable hotel. The staff is kind, ready to help, and well trained for their tasks. It is exceptionally clean. Nerea offers us a new experience in cuisine, an amazing landscape, and opportunities to reset our wellbeing. I would go back there is a blink of an eye.
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance and pathways to the rooms. The staff was very friendly and helpful! We did get a little weary of the electronic music track after 8 days. Will stay there again!
Stayed 8 nights in Feb 2025

10/10 Excellent

Heather, High Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop rooms are great. Plunge pool well worth it.
Stayed 4 nights in Feb 2025

8/10 Good

Valene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, not anything special. Pretty on the bay. Nice staff. Accommodating staff. I didn’t love it but did not hate it either. Was ok.
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream Beach Hotel

Perfect stay at a dreamy hôtel. The staff is wonderful Welcoming, Nice, always smiling.
Stayed 4 nights in Feb 2025

10/10 Excellent

Indrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 3 nights in Jan 2025

10/10 Excellent

Dmitry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome, peaceful stay

What a beautiful and tranquil place. The food and drinks were amazing. Service was impeccable. Special shout out to Jesus for making reservations & arranging transportation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Saki Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and the staff was excellent kind and helpful. Helped me out plan my whole birthday trip so super grateful for that help since this was my 1st time there.
Stayed 4 nights in Jan 2025

10/10 Excellent

Christina

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooftop suite w/pool exceptional

From the checkin with Jesus to the restaurant staff to housekeeping everyone was so attentive and kind! The amenities were perfect and getting the rooftop suite with plunge pool was perfect for my bday weekend! Food was always fresh complimentary bkfst was more than enough. I wouldn’t hesitate to stay here again .
Stayed 4 nights in Jan 2025

10/10 Excellent

Oneida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nerea was a beautiful hotel to stay at and the staff was so sweet and attentive. Jesus at the front desk was so welcoming and made sure our stay was very comfortable. We celebrated our Honeymoon at Nerea and it was truly beautiful. Thank you!
Stayed 4 nights in Jan 2025

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have sent a separate email, but I wanted to draw attention to some of my main concerns regarding Nerea. The photos on your website and Google reviews did not reflect the actual look of the property. The beach was rocky, the water was full of seaweed, and the docks were in disrepair. Unfortunately, we had to leave Tulum early due to an emergency, however, we do not think we would have stayed for the entire booking at all. Thank you for your time.
Stayed 4 nights in Jan 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for the excellent stay and the upgrade to the nicer room. That was very generous! We have nothing bad to say about the Nerea. Everything was perfect. The food was great, and having the other 2 sister hotels nearby to eat (and use gym) was nice too. Thank you!
Stayed 3 nights in Dec 2024

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice private feel. Quiet and just enough vibe of eating and chilling on beach. Staff was very friendly. Oscar, santos and Jose. The restaurant was easily accessible and provided what we needed all trip!
Stayed 5 nights in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars is not enough for this beautiful oasis. The property is absolutely gorgeous with a boho tropical vibe. The food is fresh, flavorful and healthy. My room offered a private rooftop pool that overlooks the sea. However, my favorite part of this location was the fabulous staff. Thank you to everyone, especially Jesus, Oscar, Miguel, and Javier. I appreciate all of you for treating me like I was VIP and making my birthday so special.
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Construction in front of the hotel and a very smelly room, unable to vent the smell out. Probably went all out with some perfume to cover the smelly bathroom. Complained about that the first night after check in. No reaction from the hotel. Hard to breathe inside. Can't imagine somebody with asthma staying there for more than a couple seconds. Active construction site was discovered right in front of the door to our room. There was no information about construction on hotels.com or the hotel's website. Complained about the construction and unabated smell around 11am the next day. No reaction from the hotel for almost an hour so I booked another hotel and packed. When we were just ready to move the bags out of the room, 5 minutes to noon, they offered another room in the same hotel. When I said we are already moving out, they offered a room in their sister property, but at that time they already lost my trust and we had something else booked up. Last but not least, the furniture in the room was in a bad state. One table completely fell apart as soon as we tried to move it. The chair had a screw too long, protruding into the seat, so when you sat in it, you got impaled in your glutes. Overall, not an experience worth $500 per night and the hotel refused to refund unused nights, claiming non refundable rates we booked. I don't think that should apply to an unusable room (smell, construction and overall state) and careless front desk. Can't recommend.
Stayed 4 nights in Dec 2024