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Nerea Tulum

Property class: 4

Photo gallery for Nerea Tulum

A woman in a bikini at a poolside table with breakfast items and a glass of orange juice, overlooking a clear blue sea.
Creator video
A beachside resort with a wooden pier, overwater bungalows, and clear turquoise waters.
A beachfront hotel with a thatched-roof structure, multiple balconies, and a sandy beach area with sun loungers.
A woman sitting in a hammock on a sandy beach, with a pool and modern buildings in the background.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760
  • Place, Cenote Manatí
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Beachfront Rooftop

A room with a large sliding glass door leading to a balcony with a view of the ocean. There is a bed, a chair, and a small table on the balcony.

Beachfront Rooftop

  • Sea view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Rooftop Suite

A bedroom with a large bed, a desk, and a balcony with a view of the ocean.

Rooftop Suite

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beachfront Lower King

A hotel room with a bed, pillows, a remote control, a wall-mounted mirror, and hanging pendant lights.

Beachfront Lower King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beachfront Upper King

A bedroom with a large bed, a desk, and a view of the ocean through a sliding glass door.

Beachfront Upper King

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Swim-Up King

A poolside area with wicker chairs, a small table with fruit and a drink, and a view of the pool and ocean.

Deluxe Swim-Up King

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Partial Ocean View King

A hotel room with a large bed, a ceiling fan, a TV mounted on the wall, and a balcony with a view of the sea.

Partial Ocean View King

9.0 out of 10
Wonderful
(4 reviews)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pool View King

A bedroom with a large bed, a ceiling fan, a TV, and a balcony with outdoor furniture.

Pool View King

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Tulum

At Nerea Tulum you'll be within steps of Soliman Bay and Cenote Manatí. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free self-parking. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site lazy river and Hot tub. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Tulum hotel include Xel-Há Park and Tulum Mayan Ruins.

What's nearby

  • Cenote Manatí - 2 min walk - 0.2 km
  • Tulum National Park - 14 min walk - 1.2 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Tulum Mayan Ruins - 12 min drive - 11.3 km
  • Tulum Beach - 23 min drive - 20.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬10 min drive
  • ‪Chula Vista - ‬10 min drive
  • ‪Soriana Híper Tulum - ‬11 min drive
  • ‪Starbucks - ‬10 min drive
  • ‪Sugar Reef Bar - ‬7 min drive

About this property

Nerea Tulum

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. After a day at the beach, enjoy amenities at Nerea Tulum such as a lazy river, an outdoor pool and a hot tub.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces. Self parking is free.

This 4-star Tulum hotel is smoke free.

  • 22 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2021
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar by the pool
  • Dining venue
Nerea Tulum offers 22 air-conditioned accommodations with espresso makers and a safe. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and international calls are complimentary (restrictions may apply). In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 20 to 40 per person
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Beach yoga
  • Free beach club
  • Hot tub
  • Kayaking
  • Lazy river
  • Outdoor pool
  • Snorkelling
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Built in 2021
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 13 July 2026 to 19 October 2026 (completion date subject to change). The following areas are affected:
  • Dining venue
  • Guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 per person
  • Airport shuttle fee: USD 288 per vehicle (return, maximum occupancy 2)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 09043457

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Nerea Tulum?

Nerea Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Nerea Tulum?

Yep, Nerea Tulum has a free self car park.

Are there any beaches close to Nerea Tulum?

Yep, Nerea Tulum is a short 1-minute walk from Soliman Bay. Fun beach activities include yoga, snorkelling and kayaking. You can also find water sports equipment and boat tours.

Is there a spa on site at Nerea Tulum?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as beachside massages.

Does Nerea Tulum have a pool?

Nerea Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

Does Nerea Tulum have a waterslide?

No, but it has a waterpark and lazy river.

What makes Nerea Tulum a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Nerea Tulum.

Does Nerea Tulum serve breakfast?

Yep, cooked-to-order brekkie is on offer daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Nerea Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nerea Tulum?

Yep, they've got a poolside bar and an onsite restaurant. The property will be renovating its dining venue from July 13 2026 until October 19 2026 (completion date subject to change).

What time are check-in & check-out at Nerea Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nerea Tulum?

No, only service animals are allowed.

Nerea Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 111 out of 148 reviews
Rating 8 - Good. 22 out of 148 reviews
Rating 6 - Okay. 3 out of 148 reviews
Rating 4 - Poor. 3 out of 148 reviews
Rating 2 - Terrible. 9 out of 148 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
We quite enjoyed our oceanfront room.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful and the view was beautiful from the rooftop suite. The restaurant staff was very attentive and the food was delicious. Our host, Jesus, was outstanding. He gave our whole experience his utmost attention. We would definitely stay there again.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Keren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and helpful staff
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Mónica

Liked: Cleanliness, property conditions & facilities
Jesus was the best! We loved the resort , food was amazing, service rooms are outstanding! Will deff go back
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities
Nerea was amazing
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

corey isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

matthew

Liked: Cleanliness, amenities, property conditions & facilities
This was the best stay of my trip. Jesus was an amazing receptionist he made the first few hours of our trip so much fun. Room was amazing, the sounds and views of the ocean came right into the room. Food and drinks were top notch. Highly recommend 🙂
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Bruce James

Liked: Cleanliness, property conditions & facilities
Quiet and beautiful retreat, wonderful staff.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. I had the loveliest room. My stay would not have been as wonderful as it was without Jesus who was friendly, helpful and and absolute joy to interact with. Thank you, Jesus!
View from my room.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet and secluded it was.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Kaylee

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the hotel was like a healing getaway while being close enough to town. It was also very easy to find off the highway.
Stayed 7 nights in May 2025
Verified review

2/10 Terrible

Amanda Lettre

Disliked: Cleanliness, amenities, property conditions & facilities
Pretty much everything, except the room.
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, really nice breakfast
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
It is the place to relax. We were there during the superbowl sunday, and nobody mention it to us after the initial offer for a free diner we declined. Excellent service by a young, diligent, respectful and attentive staff. Important mention to Jesus, Miguel, Cayetano and Axel. The warf is a special touch to an already piece of paradise. Old style perfection. Thank you staff.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place!
Stayed 2 nights in May 2024
Verified review

8/10 Good

terry

Small boutique hotel away from hipster row. Tiny beach. A couple stand-out employees, Jesus and Cayetano. Clean room. The biggest issue was construction going on next door. Very loud during daytime. Not the hotel's fault, but kind of a bummer.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jamal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here in June. Staff was kind, room was clean. Unable to swim at the beach at that time of the year due to sargassum but they also have pools. We had the suite with a pool on the rooftop and it was worth it. Property was quiet and we only saw 2-3 other guests during our 4 night stay which is what we were looking for. Peaceful place.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and attentive.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Indrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an exceptionally friendly and accommodating staff.
Stayed 7 nights in Mar 2023
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream Beach Hotel

Perfect stay at a dreamy hôtel. The staff is wonderful Welcoming, Nice, always smiling.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Saki Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and the staff was excellent kind and helpful. Helped me out plan my whole birthday trip so super grateful for that help since this was my 1st time there.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a peaceful and relaxing stay. The staff was incredibly helpful and friendly.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

shevette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beat and staff was very friendly
Stayed 1 night in Aug 2022