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Hotelito Azul

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools
VIP Access

Photo gallery for Hotelito Azul

On the beach, white sand, free beach cabanas, sun-loungers
Garden View Villa | View from room
Rooftop terrace
Garden View Villa | Living area
2 outdoor pools, open 2:00 PM to 10:00 PM, free pool cabanas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
The current price is AU$357
includes taxes & fees
7 Oct - 8 Oct

Explore the area

View map
Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪2 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Ocean Front Suite

Ocean Front Suite | Terrace/patio

Ocean Front Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Villa

Oceanfront Villa | View from room

Oceanfront Villa

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Memory foam bed
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Villa, Private Pool, Mezzanine

Grand Villa, Private Pool, Mezzanine | Terrace/patio

Grand Villa, Private Pool, Mezzanine

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
Air conditioning
Free cots/infant beds
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Ocean View Suite

Ocean View Suite | View from room

Ocean View Suite

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Terrace

Luxury Room, 1 Bedroom, Terrace | View from room

Luxury Room, 1 Bedroom, Terrace

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Egyptian cotton bed sheets
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Villa

Garden View Villa | View from room

Garden View Villa

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Memory foam bed
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanview Villa

Oceanview Villa | Terrace/patio

Oceanview Villa

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Memory foam bed
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Hotelito Azul. You'll be steps from Tulum Beach and 4.8 km (3 mi) from Playa Paraiso. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and 2 poolside bars. .A pampering day can include deep-tissue massages, hot stone massages and mani/pedis. The restaurant, Olivia, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 hot tubs and gym. Business amenities include limo/town car service and coworking space. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera hotel include Tulum National Park and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 2 min drive - 2.5 km
  • Las Palmas Public Beach - 6 min drive - 5.0 km
  • Playa Paraiso - 8 min drive - 5.7 km
  • Tulum Mayan Ruins - 13 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 101 min drive

Restaurants

  • ‪Maya Tulum - ‬10 min walk
  • ‪Checkpoint Ciao - ‬18 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬17 min walk
  • ‪Chambao - ‬10 min walk
  • ‪Taboo Beach Club - ‬10 min walk

About this property

Hotelito Azul

Luxury hotel on the beach, with 2 outdoor pools
Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Hotelito Azul and enjoy amenities such as a fitness centre.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a rooftop terrace and a garden. You'll have access to the indoor pool and outdoor pool at a partner property.

This 5-star Tulum hotel is smoke free.

  • 35 guestrooms or units
  • 2 dining venues
  • 2 bars by the pool
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
Hotelito Azul offers 35 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Business-friendly amenities include desks and safes. Additionally, rooms include minibars and complimentary bottles of water. In-room massages, hypo-allergenic bedding and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 30 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 30 to 40 for adults and USD 30 to 40 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Agave
  • Olivia

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Concerts/live shows
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Scooter/moped rentals

Family friendly

  • 2 outdoor pools
  • Access to nearby indoor pool
  • In-room babysitting
  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the beach
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 107.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 7.5 per cent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults and USD 30 to 40 for children
  • Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 107.0 per day
  • Service fee: 7.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 2:00 PM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotelito Azul Hotel Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotelito Azul?

Hotelito Azul offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotelito Azul?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at Hotelito Azul on 7 Oct 2025 start from AU$332.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotelito Azul?

Yep, Hotelito Azul is a short 1-minute walk from Tulum Beach. Fun beach activities include yoga, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Hotelito Azul?

There's no onsite spa, but this property does offer services like Thai massages.

Does Hotelito Azul have a pool?

Hotelito Azul has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 2:00 PM to 10:00 PM.

What luxury perks are available at Hotelito Azul?

Hotelito Azul features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with memory foam beds and premium bedding.

What makes Hotelito Azul a romantic place to stay?

Beachfront dining and couples dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hotelito Azul.

Is Hotelito Azul family-friendly?

You bet! With amenities such as 2 outdoor pools and a picnic area, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotelito Azul is a hit with families.

Does Hotelito Azul serve breakfast?

You bet, cooked-to-order brekkie is on offer daily between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Hotelito Azul?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotelito Azul?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotelito Azul?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotelito Azul?

Cats and dogs are welcome at Hotelito Azul, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotelito Azul Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 385 out of 606 reviews
Rating 8 - Good. 99 out of 606 reviews
Rating 6 - Okay. 45 out of 606 reviews
Rating 4 - Poor. 35 out of 606 reviews
Rating 2 - Terrible. 42 out of 606 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
Restaurant staff were great hotel needs some simple maintenance and upkeep
Stayed 5 nights in May 2025

10/10 Excellent

Anthony

Stayed 4 nights in May 2025

4/10 Poor

Jemma

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No check in. We arrived at 9pm and got shown through the staff entrance and told to checkin the following day. Room, very basic, no hair dryer, no kettle. Balcony did not lock. Breakfast great first day, mediocre from then on. Considering the price you’d think breakfast was included … no… you’re looking at £20pp for an average breakfast. Nobody at hotel due to awful seaweed in Tulum we suspect? However meant the hotel is running on Skelton staff. Nobody wants to help you… you enjoy a drink at the roof top and are told to sign three flights of stairs down… they won’t bring the bill to you. Everywhere looks tired, very disappointing
Stayed 4 nights in May 2025

10/10 Excellent

Paul

Stayed 1 night in May 2025

10/10 Excellent

Trinae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!
Stayed 6 nights in May 2025

10/10 Excellent

Efay, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular place to rest, Hugo was our host and his kindness is unmatched by any other place.
Stayed 2 nights in May 2025

10/10 Excellent

Efay, Miami

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular place to rest, Hugo was our host and his kindness is unmatched by any other place.
Stayed 2 nights in May 2025

10/10 Excellent

Francisco

Stayed 1 night in May 2025

8/10 Good

JESUS ENRIQUE BARONA

Travelled with family
Liked: Cleanliness, staff & service
El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.
Stayed 4 nights in Apr 2025

8/10 Good

Elizabeth, San Diego

Travelled with group
Liked: Cleanliness, amenities
Lovely property. Wait staff very courteous. Hostess seemed a bit preoccupied. The outdoor furniture needs love.
Roof top
Stayed 4 nights in Apr 2025

10/10 Excellent

donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for the quiet of Tulum this is your hotel!! The peaceful atmosphere feeling like your on a secluded beach, incredible plantings, greenery on the premises it truly makes you feel like your on vacation! If you’re looking for a very laid back property this is the place. Food in both restaurants is fresh, and delicious, the staff is amazing (especially Karen at Olivia’s and Cayay on the beach. Try to request second floor rooms facing the beach or gardens it’s a real feeling of being in the treetops!
Stayed 4 nights in Apr 2025

10/10 Excellent

Monica Del Carmen Robles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
Stayed 3 nights in Apr 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fyi…Think beach attire as the property’s exterior is all sand. Quality leather footwear may get ruined but overall the property is great.
Stayed 3 nights in Apr 2025

8/10 Good

Gunay

Liked: Staff & service
Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.
Stayed 4 nights in Apr 2025

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Staff & service
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating. I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet. The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd. I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they. Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful. This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.
Stayed 4 nights in Mar 2025

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2025

10/10 Excellent

Corina P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at Hotelito Azul, it was clear this place was something special. Nestled along the pristine beaches. The architecture is modern yet respects the local culture, with open-air spaces, thatched roofs, and wooden accents that create an organic and tranquil vibe. The staff is absolutely incredible—genuinely warm, attentive, and eager to ensure that your stay is nothing short of perfect. Check-in was smooth, and we were greeted with refreshing drinks and a welcome smile. Every request was met with enthusiasm, whether it was for a recommendation or extra towels for the beach Hugo was very professional and sweet. Our room was a sanctuary—spacious, impeccably clean by Griselda she is literally the best, she filled with all the comforts you’d expect from a five-star resort. The views of the turquoise ocean from our private terrace were breathtaking. The room featured a comfortable king-sized bed, luxurious linens, and an outdoor shower that added an exotic touch. The resort’s amenities are top-notch. We loved lounging by the infinity pool, enjoying the breathtaking views of the Caribbean. The on-site restaurant serves some of the best food we’ve had in Tulum. Fresh, flavorful, and with an emphasis on local ingredients, every meal felt like a culinary adventure. What really sets this hotel apart, though, is its connection to nature. The beach is serene and uncrowded, perfect for long walks or watching the sunrise.
Stayed 3 nights in Mar 2025

8/10 Good

Trey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience, helpful and great staff. Delicious food, clean rooms with beautiful views. 10/10. Quiet and relaxing area, no construction in the area or late night parties.
Stayed 4 nights in Mar 2025

2/10 Terrible

Hasmukh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t ignore the other bad reviews. Nothing great about this place. Bad customer service , nothing is maintained , no staff to even give towels at the pool or anywhere. No one at the beach to watch lifeguard or clean the unlimited amounts of seaweed. Beach is unfortunately not usable. No security. Roof top pools are old and rusty, bars and bathrooms not cleaned and they don’t have any staff around to help with anything . Have to climb up 4 floors of stairs to get there with no help, We stayed in the “ grand villa “which was advertised as come with private pool and jacuzzi and hot tub but they were non existent. Only a jacuzzi in the balcony facing the busy street so all you could hear was the street horns and cars going by. It was not a villa. It was a room connected to other rooms and not a villa as advertised. Seperate living room is squeezed with the kids twin beds upstairs where there is no fan or a/c or blinds . A/c don’t work, jacuzzis in the balcony had no hot water . No secuirty outside the hotel. The “security” booth was always empty, the hotel is on a very busy street so felt very insecure as rooms could also be easily opened.
Stayed 5 nights in Mar 2025

8/10 Good

Roberto Piero, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mesero Cayetano estuvo excelente nos atendió Perfecto, muy amable y muy conocedor del área del hotel y de cómo disfrutar mejor nuestra experiencia estuvimos encantados con el. Hubo un tema con el desayuno y lo resolvió rápido y de muy buena forma. Los precios son un poco altos pero la promoción de las margaritas fue muy buena! El Hotel es LINDO la cama muy cómoda, el servicio de café en la mañana excelente, es cozy y muy bien cuidado los detalles. En general muy bien todo definitivamente volveríamos. =)
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very unique property. It started out with wrong room but was fixed. I had paid for an ocean view. Rooms were very nice, both rooms. Shampoo/conditioner and body wash in bathrooms. No TVs. I went for major R and R and thats what i got. Loved Olivias and Agave restaurants. There is a nice restaurant across the street also. It feels like your staying in the jungle. I would stay again. I really loved coffee delivery to room every morning, i wish they offered Tea with that delivery. I did not try pool as water was briskly cold. Ocean was fantastic.
Stayed 4 nights in Mar 2025

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed at Hotel Azul because in our previous trip (3 years ago) to Tulum we were staying at a different property but in our wondering around we stumbled into Azul I believe because they coffee or a bakery. They were very inviting and we ended up having drinks at the pool with great service. The property is still nice unfortunately service is very lacking. There are two restaurants on prop and both are owned by someone other than the hotel. This causes some oddities and complete lack of service. We tried the in room breakfast twice both times it was terrible but what was worse as this restaurant is not part of the hotel really the cleaning staff would not remove the old food or plates. Even if you put them outside your door they would be there until a animal took the food then the dishes would just sit. The service at the beach is done by the other restaurant and as long as someone is there its pretty good but quite often you have to go looking for someone. Car or scooter parking is about 2 US blocks away and do to the location to get to most of the services in the area you will need one. It was a lot of little things like chairs with the bottoms broken out of them by the pool or no one lighting the candle votives that guide you up the steps to your room most nights. Then the service issues that made this vacation less than what we hoped for as the staff 3 years ago was on point. I hope they figure it out as its a cool hotel overall.
Stayed 5 nights in Feb 2025