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Copal Tulum Hotel

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Copal Tulum Hotel

Exterior
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen
Exterior detail
1 bedroom, premium bedding, down duvets, memory-foam beds
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪19 min walk‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 154 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 122 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 90 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

Highlights

Deck/patio
Garden
Soundproofed
Private pool
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down duvets, memory-foam beds

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
Blackout curtains
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Smart TV
  • 95 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

1 bedroom, premium bedding, down duvets, memory-foam beds

Deluxe Double Room, 1 King Bed, Terrace

Highlights

Deck/patio
Garden
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Down duvet
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 214 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

1 bedroom, premium bedding, down duvets, memory-foam beds

Luxury Apartment, 4 Bedrooms, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 288 sq m
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 165 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Kitchen
  • 215 sq m
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Copal Tulum Hotel. You'll be 4.7 km (2.9 mi) from Tulum Beach and 4.7 km (3 mi) from Tulum Mayan Ruins. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Healing Spot can include deep-tissue massages, body scrubs and facials along with aromatherapy and mani/pedis. The delicatessen, Copal Gastro Bar, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 7:30 AM and 11:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Zama hotel include Tulum National Park and Gran Cenote.

What's nearby

  • Tulum National Park - 19 min walk - 1.6 km
  • Las Palmas Public Beach - 7 min drive - 4.6 km
  • Tulum Beach - 7 min drive - 6.0 km
  • Playa Paraiso - 8 min drive - 5.3 km
  • Tulum Mayan Ruins - 8 min drive - 5.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

What is the cancellation policy at Copal Tulum Hotel?

Copal Tulum Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Copal Tulum Hotel?

Yep, Copal Tulum Hotel has a free self car park.

Are there any beaches close to Copal Tulum Hotel?

The closest beach to Copal Tulum Hotel is Tulum Beach (6.4 km).

Is there a spa on site at Copal Tulum Hotel?

Yep, The Healing Spot is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does Copal Tulum Hotel have a pool?

Yep, and guests love it! Copal Tulum Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Copal Tulum Hotel?

Copal Tulum Hotel features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with memory foam beds, premium bedding and late-night room service.

What makes Copal Tulum Hotel a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Copal Tulum Hotel.

Does Copal Tulum Hotel serve breakfast?

Yeah, cooked-to-order brekkie is available daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Copal Tulum Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Copal Tulum Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Copal Tulum Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Copal Tulum Hotel?

No, pets and service animals are not allowed.

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 634 out of 985 reviews
Rating 8 - Good. 155 out of 985 reviews
Rating 6 - Okay. 70 out of 985 reviews
Rating 4 - Poor. 55 out of 985 reviews
Rating 2 - Terrible. 71 out of 985 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tandeleya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Always stay there!
Stayed 1 night in Mar 2025

2/10 Terrible

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The power went out and I had no acces to internet and had to book another room. I would like a refund.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2/26-3/5. Overall great experience. The property is super cute and well maintained. Staff is very helpful and friendly. The two restaurants are great, especially Kokoro! Would definitely stay here again!
Stayed 7 nights in Feb 2025

10/10 Excellent

Fheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Getaway

Great Experience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia, Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, clean and spacious rooms.
Stayed 5 nights in Mar 2025

10/10 Excellent

Barbie

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Marianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, grounds are beautiful. The main pool is lovely and the restaurant was great. I feel the room could have used a little renovation and the location is a bit inconvenient I recommend renting bikes
Stayed 7 nights in Mar 2025

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dope spot felt like I was in the jungle . The staff is very helpful and it’s in a safe area
Stayed 4 nights in Feb 2025

10/10 Excellent

Jesús

Stayed 2 nights in Mar 2025

10/10 Excellent

Karla, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2025

10/10 Excellent

clara, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and the inside environment. I’d have preferred if the pools were heated. Great service!!
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful, especially the attention and genuine concern for customers' satisfaction from Ivy.
Stayed 9 nights in Feb 2025

10/10 Excellent

Terrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great pick for my first time in tulum
Stayed 4 nights in Feb 2025

10/10 Excellent

Cyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with excellent staff and service. Restaurant had excellent food.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alice

Stayed 7 nights in Feb 2025

10/10 Excellent

Tehlair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and the ability to rent atvs
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than expected

Everything expected and even more. The staff when you first arrive are super personal and keep a friendship the whole time you are there. We stayed a week. Every evening coral filled the air. The hotel is some what off the beaten path, but still ina central location to restaurants.
Stayed 7 nights in Dec 2024

6/10 Okay

Kyle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The restaurant was decent. Recommend the upstairs Japanese restaurant. Call ahead to see if you can book a whole apartment rather than a single room as the room itself is rather small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good meal and drink options. Overall a very good value, but a little bit of a walk from the main tulum strip
Stayed 3 nights in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely INCREDIBLE!!! I loved it here. Having a private pool was fantastic. Definitely coming back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE!! El servicio excepcional ❤️
Stayed 2 nights in Jan 2025

6/10 Okay

BERNADETTE

Travelled with partner
The facilities beautiful, nice, room was clean but outside private pool area was dirty, dirty dishes left behind and pool was full of debri. Besides that, all was nice. Staff was very friendly.
Stayed 2 nights in Feb 2025