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Copal Tulum Hotel

Property class: 4.5

Photo gallery for Copal Tulum Hotel

A table set up on a stone ledge with candles, a chair, and a potted plant.
Creator video
A cave-like interior with a wooden bridge over a pool, stone walls, and a warm light source.
A wooden deck with a wicker chair, a small pool, and lush tropical foliage.
A modern living room with a sofa, coffee table, and a view of a garden through large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
The current price is AU$89
includes taxes & fees
19 Nov - 20 Nov

Explore the area

View map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Hunab Lifestyle Center
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

A modern bedroom with a large bed, bedside tables, a bench, and a desk with a lamp and plant.

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

A modern kitchen with a large island, dining area with wicker furniture, and a view of the outdoors.

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

A modern outdoor pool area with a pergola, lounge chairs, and a view of the surrounding landscape.

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

A modern living room with a sofa, coffee table, and a kitchen area with a refrigerator and microwave.

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.8 out of 10
Excellent
(12 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

A modern living room with a stone wall, wooden furniture, a flat-screen TV, and a large window overlooking a lush garden.

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

A modern kitchen with a large island, dining area with wicker furniture, and a view of the outdoors.

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

A modern living room with a sofa, coffee table, and a view of a garden through large windows.

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

A modern outdoor pool area with a pergola, lounge chairs, and a view of the surrounding landscape.

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

A modern dining area with a wooden table, wicker chairs, and a large pendant light.

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

A rectangular pool with a pebble border, surrounded by a bamboo fence, and a hammock hanging on the right.

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

A bedroom with a large bed, a view of the outdoors, and a balcony with a chair and plants.

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

A bedroom with a large bed, a bench, wicker chairs, a small table, and a view of greenery outside.

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

A spacious bedroom with a large bed, a ceiling fan, and a view of the outdoors.

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

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About the area

Tulum

A luxury stay in Tulum awaits you at Copal Tulum Hotel. You'll be 4.8 km (3 mi) from Tulum Beach and 5 km (3.1 mi) from Tulum Mayan Ruins. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Healing Spot can include deep-tissue massages, body scrubs and facials along with aromatherapy and mani/pedis. The delicatessen, Copal Gastro Bar, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 7:30 AM and 11:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Zama hotel include Playa Paraiso and Tulum National Park.

What's nearby

  • Dos Aguas Park - 13 min walk - 1.1 km
  • Jaguar Park - 19 min walk - 1.6 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Hunab Lifestyle Center - 19 min walk - 1.6 km
  • Tulum Mayan Ruins - 11 min drive - 6.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive

Restaurants

  • ‪Coco Cafe - ‬13 min walk
  • ‪Jasmine - ‬13 min walk
  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Xibak Tulum - ‬6 min walk
  • ‪Taqueria La 86 - ‬8 min walk

About this property

Copal Tulum Hotel

Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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  • Pool
  • Breakfast included
  • All-inclusive
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The price is AU$544
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

Property Registration Number 009-047-005894/2025

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

What is the cancellation policy at Copal Tulum Hotel?

Copal Tulum Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copal Tulum Hotel?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on 19 Nov 2026 start from AU$89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copal Tulum Hotel?

Yep, Copal Tulum Hotel has a free self car park.

Are there any beaches close to Copal Tulum Hotel?

The closest beach to Copal Tulum Hotel is Playa Paraiso (2.9 km).

Is there a spa on site at Copal Tulum Hotel?

Yep, The Healing Spot is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does Copal Tulum Hotel have a pool?

Yep, and guests love it! Copal Tulum Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Copal Tulum Hotel?

Copal Tulum Hotel features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with memory foam beds, premium bedding and private yards.

What makes Copal Tulum Hotel a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Copal Tulum Hotel.

Does Copal Tulum Hotel serve breakfast?

Yeah, cooked-to-order brekkie is available daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Copal Tulum Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Copal Tulum Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Copal Tulum Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Copal Tulum Hotel?

No, pets and service animals are not allowed.

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 693 out of 1002 reviews
Rating 8 - Good. 146 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 59 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent, the staff were really helpful and friendly, overall a great stay
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was like an oasis.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and always willing to help
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best downtown stay. Amazing service, great amenities, safe location with best sushi in Mexico
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay! This was for my birthday and my wife and I had the BEST first time in TULUM ever!! The staff was great and the Food was delicious!!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. Grocery stores aren’t far away and many restaurants in the area and two on compound
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room. The private pool with the jets were a must. Great food on property as well as anything you need to make a celebration special. The floating breakfast and private chef service were top tier. Definitely going back.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 stay
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very serene
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddy, Gererado, Manuel are the best servers.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Easy to get from the airport
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff 10/10
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
I nice place to stay
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time, the property was stunning. A breath of fresh air and exactly what I needed for a vacation
Room Decor for celebrating
Personal pool
Spa
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the copal hotel was amazing from the scenery to the aesthetics to the amazing food to the beautiful pool and a lovely room. I really enjoyed my stay and I would recommend this to anybody coming to Tulum. This was a peaceful stay full of tranquility and relaxation. I truly needed this experience and I’m glad I got to experience it with Copel Tulum hotel. The staff was excellent they were super friendly, helpful, and attentive to my needs. They really made the place feel like Home and didn’t make us feel like outsiders. Everything about this hotel was just amazing and I would leave it 1000 stars if I could. Excellent excellent excellent!!!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First solo trip and I’d do it over and over again at Copal Tulum the staff is so attentive the food was amazing the private cenote was beautiful. Not too far from the beach or attractions 10/10
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room was amazing! Clean furniture and great amenities! 100% would recommendnn
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing!. The staff was very professional and nice.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved everything about my trip!! Mike was amazing! The floating breakfast in the cenote is a MUST!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful in itself what made it even more special was the room I got had a private rooftop pool. The room was cleaned daily and the staff was very helpful and friendly. Overall a pleasant stay I highly recommend.
Stayed 4 nights in Mar 2026