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Naala Tulum

3.5 star property
Comfortable hotel, walk to Tulum National Park

Choose dates to view prices

Photo gallery for Naala Tulum

Exterior
Exterior
Down duvets, minibar, in-room safe, desk
Lobby lounge
Shower, free toiletries, hair dryer, dressing gowns
Reviews
9.0

Wonderful

Popular amenities

  • Pool
  • HousekeepingHousekeepingHousekeeping
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Parking availableParking availableParking available
  • Air conditioning

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Popular LocationTulum National Park1 min walk
  • Popular LocationTulum Mayan Ruins7 min drive
  • Popular LocationPlaya Paraiso10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)90 min drive

Room options

View all photos for Family Apartment, 2 Bedrooms

Down duvets, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

7.5/10 Good

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Down duvet
  • 100 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, desk

Deluxe Room

9.1/10 Wonderful

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down duvets, minibar, in-room safe, desk

Superior Room (Smart)

10/10 Exceptional

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
Hairdryer
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down duvets, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

10/10 Exceptional

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
Hairdryer
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down duvets, minibar, in-room safe, desk

Deluxe Quadruple Room

7.5/10 Good

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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Pool
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4.3 out of 5, Excellent, (528)
The price is AU$74
for 1 night
includes taxes & fees
6 June - 7 June
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About the area

Tulum

At Naala Tulum you'll be steps from Tulum National Park and 3.2 km (2 mi) from Tulum Mayan Ruins. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also self parking, along with the convenience of an airport shuttle. .This 3.5-property class Zama hotel is 4.3 km (2.7 mi) from Tulum Beach and 4.1 km (2.6 mi) from Playa Paraiso.

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Paraiso - 10 min drive
  • Playa Ruinas - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 91 min drive

Restaurants

  • El Capitán - 9 min walk
  • Rossina Cafe - 15 min walk
  • Carl's Jr. - 2 min walk
  • Coati Café Tulum - 16 min walk
  • Boston’s - 11 min walk

About this property

Naala Tulum

Comfortable hotel, walk to Tulum National Park
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.55 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Naala Tulum?

Naala Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Naala Tulum?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Naala Tulum on 24 May 2024 start from AU$160.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Naala Tulum?

Yep, Naala Tulum has a self car park for USD 10 per day.

Are there any beaches close to Naala Tulum?

The closest beach to Naala Tulum is Tulum Beach (6.7 km).

Does Naala Tulum have a pool?

Yep, and guests recommend it! Naala Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is there a free airport shuttle available at Naala Tulum?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Naala Tulum?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Naala Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Naala Tulum?

No, pets and service animals are not allowed.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 251 out of 379 reviews" "
Rating 8 - Good. 79 out of 379 reviews" "
Rating 6 - Okay. 29 out of 379 reviews" "
Rating 4 - Poor. 9 out of 379 reviews" "
Rating 2 - Terrible. 11 out of 379 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul Kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay experience
Great experience overall. I’m impressed by daily turn-down service, my room is fresh every time I come back from a long day outside. Just bring your own body lotion.
Garden area right after the lobby
Rooftop pool
View from the room windows
Stayed 4 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel. Needs to improve customer service
Beautiful hotel with hundreds of little details and amazing rooftop. Big rooms with everything you need and very clean. Customer service not so great. We felt that they were more concerned about tips or selling you extra stuff, than the service itself. Some waiters tried to bargain drink prices/tips if we pay with cash. And at the checkout we were challenged that we used drinks for the mini bar even though this was untouched. And we weren't the only ones.
Stayed 3 nights in Feb 2024

8/10 Good

Adam

Liked: Staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Furqan, Dallas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days. Basic, but clean hotel. Roof top was small but nice. Enjoyed walking to dinner in the evenings and renting bikes for the beach. Was suppose to get $18 credit through Expedia for VIP, but was not given despite asking at checkout and showing proof. Ate at restaurant and was told it would come off our bill at the end.
Stayed 4 nights in Jan 2024

10/10 Excellent

ILYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good property and very good value of the money. Safe area. Restaurants within walking distance. Distance to the beach is 40-45 minutes walk/15 min by bicycle/10 min cab. Property has very nice rooftop pool.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kaulana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Carlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a peaceful property, just close enough yet far enough from all the noise and nightlife
Stayed 3 nights in Jan 2024

10/10 Excellent

Alejandro, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over nice clean quite place
Stayed 2 nights in Jan 2024