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4.6 out of 5

"Everything was great and the staff were very helpful " More

By a verified traveller on Fri 11 Sep 2020

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Apartment, 2 Bedrooms Swim-up

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Cypress View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 Bedrooms (Courtyard Spa)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Apartment, 2 Bedrooms (Courtyard Spa)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

A luxury stay in Hervey Bay awaits you at Grand Mercure Allegra Hervey Bay. You'll be steps from Shelly Beach and 2.6 km (1.6 mi) from Urangan Central Shopping Centre. Highlights at this beach property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with digital channels, along with free WiFi, an iPod dock, and a DVD player. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. A separate tub and shower, a ceiling fan, and a hair dryer are also available. Limited housekeeping is available.

Enjoy the 24-hour fitness center, sauna, and pool loungers. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 4.5-star Torquay property, you'll be 2.7 km (1.7 mi) from Urangan Pier and 2.8 km (1.7 mi) from Hervey Bay Botanic Garden.

Grand Mercure Allegra Hervey Bay ratings based on 219 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Allegra Hervey Bay

Everyone (83) Couples (39) Family (94)
5 out of 5
Everything was great and the staff were very helpful

Posted by , from Gold Coast on 11 Sep. 2020

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Comment from Hotel Management

12 Sep. 2020 by The Allegra Team

Hi Ian, Thank you for your kind review and great to see that you had a good time. Kind regards The Allegra Team

5 out of 5

Posted by on 25 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by The Allegra Team

We really appreciate your feedback - thank you :)

5 out of 5
Very efficient & fast check-in, extremely friendly and helpful staff, a wonderful newish clean and tidy building, excellently maintained, felt very secure and safe at this totally quiet, comfortable and roomy apartment. Certainly one of the better places I've stayed at considering the price.

Posted by , from Gold Coast, Qld on 25 Jul. 2020

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Comment from Hotel Management

25 Jul. 2020 by The Allegra Team

Hi Gerd, Thank you for your kind review and we look forward to seeing you on your next trip to Hervey Bay. Kind regards the Allegra Team

5 out of 5
Rooms spacious and very clean and tidy . You could smell the disinfectant when walking in for first time and in the times we live in this is great.

Posted by , from Brisbane on 25 Jul. 2020

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Comment from Hotel Management

25 Jul. 2020 by The Allegra Team

Hi Diane, Many thanks for your kind review and we look forward to seeing you again soon :) Kind regards The Allegra Team

5 out of 5
This is a great place to stay. Well located, modern, spacious and great resort pool.

Posted by on 11 Jul. 2020

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Comment from Hotel Management

11 Jul. 2020 by The Allegra Team

Many thanks for your kind review and we look forward to seeing you next time. Kind regards The Allegra Team

5 out of 5
We had a really nice clean apartment. Very close to beach and cafes. The staff were all lovely and helpful. Definitely staying here again.

Posted by , from Gold Coast on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by The Allegra Team

Thank you for your kind review and we look forward to seeing you next time. Kind regards The Allegra Team

5 out of 5
Beautiful apartment, friendly staff, great location.

Posted by , from Brisbane on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by The Allegra Team

Thank you for your kind review and we look forward to seeing you next time. Kind regards The Allegra Team

5 out of 5
I needed to change my booking at late notice and all staff were so helpful in doing for me.

Posted by , from Urangan on 28 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by The Allegra Team

Thank you for your kind comments and good to hear that we were able to help you out. Look forward to seeing you here in the future :)

4 out of 5
I was pretty happy with everything thanks it was nice n close to the beach n shops n the room was setup nice

Posted by , from Gracemere on 21 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by Allegra

Hi Charles, Thank you for your review and we hope to see you again soon :) Kind regards The Allegra team

5 out of 5
Very polite reception staff. Very high standard of communication.

Posted by , from Moffat beach on 16 Jun. 2020

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Comment from Hotel Management

16 Jun. 2020 by Allegra

Hi Jason, Thank you very much for your kind words. We try our best to meet and exceed our guest expectations :) The Allegra Team

About the Grand Mercure Allegra Hervey Bay

Location 468 The Esplanade, Torquay, QLD 4655

Property Features

Grand Mercure Allegra Hervey Bay offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. Public spaces have free WiFi. Event space at this apartment measures 215 square feet (20 square meters) and includes a meeting room. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Grand Mercure Allegra Hervey Bay. Self parking is free. This 4.5-star Hervey Bay apartment is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Built in 2007
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • 1 conference room
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (7.8 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Grand Mercure Allegra Hervey Bay offers 24 accommodations with iPod docking stations and washers/dryers. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels and DVD players. Additionally, rooms include minibars and irons/ironing boards. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Minibar
  • IPod dock
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5:30 PM
  • Sunday - Sunday: 8:30 AM - 12:30 PM
The check-in location differs from the property location. To check in, go to 70 Cypress St Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in for this property is based at 70 Cypress St, which is at the rear of the property.

Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5:30 PM
  • Sunday - Sunday: 8:30 AM - 12:30 PM
The check-in location differs from the property location. To check in, guests will need to go to 70 Cypress St
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Allegra
  • Grand Mercure Allegra Hotel
  • Grand Mercure Allegra Hotel Torquay
  • Grand Mercure Allegra Torquay
  • Allegra Hervey Bay Apartment
  • Allegra Hervey Bay
  • Mercure Allegra Hervey Torquay
  • Grand Mercure Allegra Hervey Bay Torquay
  • Grand Mercure Allegra Hervey Bay Apartment
  • Grand Mercure Allegra Hervey Bay Apartment Torquay

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.