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4.6 out of 5

"Great location, great pool. Staff friendly. Internet was awful. " More

By a verified traveller on Tue 28 Aug 2018

Hotel Description

A luxury stay in Torquay awaits you at Allegra Hervey Bay. You'll be 2.6 km (1.6 mi) from Urangan Central Shopping Centre and 2.7 km (1.7 mi) from Urangan Pier. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with digital channels, along with free WiFi, a furnished balcony or patio and an iPod dock. A kitchen comes with a fridge, a microwave and a hob, making in-room dining convenient, and the minibar provides refreshments. A DVD player, a separate tub and shower and in-room massages are also available. Limited housekeeping is available.

Enjoy the 24-hour fitness centre, sauna and pool loungers. Other amenities include free WiFi in public areas, a terrace and a garden. There's also the convenience of free self parking.

With a stay at this 4.5-star Torquay property, you'll be 36.5 km (22.7 mi) from Lake McKenzie.

One Bedroom Cypress View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$260 per night

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms Swim-up

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms (Courtyard Spa)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Cypress View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Allegra Hervey Bay ratings based on 192 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Allegra Hervey Bay

Everyone (80) Couples (33) Family (78)
4 out of 5
The building and the apartment are of good quality, unfortunately it appear the housekeeping has not been maintain and we did point out to the lady manageress what we thought needed to be cleaned and in particular kitchen utensils and dust that had accumulated. Apart from that our stay was pleasant and the location was great.

Posted by on 21 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Allegra

Thank you for your review. We regret you felt let down and will let our housekeeping team know. We are very happy overall that you enjoyed your stay.

5 out of 5
Everything was clean and reception was good thank you we will stay again

Posted by on 10 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Allegra

Thank you for your lovely review. Glad you had a lovely stay. We look forward to welcoming you back to Allegra.

5 out of 5
No Sky TV ,no Sky Racing ? Horse racing is the third biggest industry in Australia ! And top 3 / 4 biggest employer and a great interest for millions of Australians ..

Posted by on 19 Mar. 2019

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Comment from Hotel Management

1 May 2019 by Allegra

Thank you for your review. We are sorry to hear that you missed the horse racing, we find that most guests find the Foxtel channels provided sufficient for their stay. There are a number of clubs and pubs in Hervey Bay that provide the racing channels as well as betting facilities. We hope to welcome you back to Allegra.

5 out of 5

Posted by on 27 Feb. 2019

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Comment from Hotel Management

4 Apr. 2019 by Allegra

Thank you for your 5/5 review

4 out of 5
Great position close to beach great walking tracks close by pool was great . Close to great restaurants .

Posted by on 13 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Allegra

Thank you we are in a lovely part of Hervey Bay. Straight across from the bike/walking track at the beach. With great restaurants, outside our front gate. What can you say about he pool? It is great, wonderful, and one of the longest in town. Glad you enjoyed your stay.

5 out of 5
Loved our swim up apartment. Didn’t like that there were no bbqs on the property.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

11 Jan. 2019 by Allegra

Thank you for your review, the Swim up apartments are wonderful. We find the Council BBQ across the road are always well maintained and clean. The view over there is worth walking across the road. We look forward to welcoming you back soon.

4 out of 5
Location and pool are great large self contained unit and a spa bath made our stay so good . looking forward to staying here again in the future. Unit was reasonable price but wish we had a slight discount as booked almost 8 months in advance

Posted by on 20 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by Allegra

Dear Scott, Thank you for your review. We look forward to seeing you again. We do offer discounted rates they are for sale as Hot Deals Pre paid rates, maybe you will be able to choose on of those the next time you stay.

5 out of 5
Very spacious with generous balcony overlooking the pool and the bay.

Posted by , from Melbourne on 20 Oct. 2018

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Comment from Hotel Management

24 Oct. 2018 by Allegra

Thank you for your review Lynette. Hope to see you again.

4 out of 5
Apartment was spacious, modern and in a great location.

Posted by on 2 Oct. 2018

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Comment from Hotel Management

3 Oct. 2018 by Allegra

Thank you for taking the time to review our property - our location is pretty special. We look forward to welcoming you again. Kind regards

4 out of 5

Posted by on 28 Sep. 2018

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Comment from Hotel Management

29 Sep. 2018 by Allegra

Thank you for your review.

Property Features

Allegra Hervey Bay offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. WiFi is free in public spaces. Event space at this apartment measures 215 square feet (20 square metres) and includes meeting rooms. A terrace, tour or ticket assistance, and a garden are also featured at the luxury Allegra Hervey Bay. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Torquay apartment.

  • 1 building
  • 24 guestrooms or units
  • 215 sq ft of conference space
  • 20 sq. m of conference space
  • Built in 2007
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Tour and ticket information
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (6.5 km / 4 mi)
  • Parking: Free self parking

Room Amenities

Allegra Hervey Bay offers 24 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to furnished balconies or patios. Flat-screen televisions come with digital channels and DVD players. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include minibars and an iron/ironing board. Housekeeping is offered on a limited basis and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Minibar
  • iPod dock
  • Flat-screen television
  • Digital channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (limited)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Saturday: 8:30 AM-5 PM
  • Sunday-Sunday: 9 AM-10 AM
The check-in location differs from the property location. To check in, go to 70 Cypress St

Check-in for this property is based at 70 Cypress St, which is at the rear of the property.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5 PM
  • Sunday - Sunday: 9 AM - 10 AM
The check-in location differs from the property location. To check in, guests will need to go to 70 Cypress St

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash or credit card deposit required

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Allegra Hervey Bay Apartment
  • Allegra Apartment
  • Allegra Hervey Bay
  • Allegra

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.