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Shangri-la hotel Toronto

5-star property
188 University Avenue, Toronto, ON 1800 796 370
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5.0 out of 5
Exceptional!
See all 1 Wotif Reviews

"We had a lovely time at the Shangri-la, we spent one of the days at the Spa as well. Our escape after a couple of intensive work days. The space was a ... " More

By a verified traveller on Wed 02 Aug 2017

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Hotel Description

A luxury stay in the heart of Toronto awaits you at Shangri-la hotel Toronto. Within steps you'll find popular attractions like Royal Alexandra Theatre and PATH Underground Shopping Mall. Highlights at this romantic hotel include 2 bars/lounges, a full-service spa, and a restaurant.

LCD TVs with satellite channels are featured in all 202 rooms, and you can enjoy free WiFi, iPads, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Coffee/tea makers, free local calls, and free bottled water are also available.

A day of pampering at Miraj Hammam Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bosk, is open for breakfast, lunch, and dinner. The Bar is the hotel's own bar, serving drinks along with breakfast. Enjoy the indoor swimming pool, 24-hour fitness center, Turkish bath/hammam, and spa tub. Business travelers can take advantage of a 24-hour business center and conference space. Other amenities include free WiFi in public areas, a sauna, and laundry facilities. Full breakfast is available. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a short walk of this 5-star Toronto Entertainment District hotel include Queen Street and Roy Thomson Hall.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$493* Per night/room 18 Dec. - 19 Dec.

Signature Suite (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, Balcony (Owner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Terrace, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shangri-la hotel Toronto ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-la hotel Toronto

Couples (1)
5 out of 5

Escape from the busy Toronto streets

Pros: The staff is engaged in giving you an experience that lifts this hotels character. The room and space was relaxing.
Location: The Spa is an experience that takes you and transcends you to comfort and glad we stayed in the hotel afterwards as was floating after the massage.
We had a lovely time at the Shangri-la, we spent one of the days at the Spa as well. Our escape after a couple of intensive work days. The space was a cocoon to the busy streets below and allowed us to escape the workload for the moments we were in the room. Great staff and experience. Will become on of my favourite getaways.

Posted by , from Sydney, Australia on 2 Aug. 2017

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Comment from Hotel Management

3 Aug. 2017 by General Manager

Dear Pauline on Wotif, Thank-you for choosing Shangri-La Hotel, Toronto. We are glad to hear you have enjoyed our hotel and spa. We would be delighted to welcome you back. Kind regards, Jens Moesker

About the Shangri-la hotel Toronto

Location 188 University Avenue, Toronto, ON M5H 0A3

Property Features

Shangri-la hotel Toronto offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Shangri-la hotel Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Toronto hotel is smoke free.

  • 202 guestrooms or units
  • 66 levels
  • 2 bars or lounges
  • Built in 2012
  • Dining venue
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (27.3 km / 17 mi)
  • Train station: Union Station (0.8 km / 0.5 mi)
  • Metro station: King St West at University Ave West Side Stop (0.2 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-la hotel Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Deep soaking tub
  • Minibar
  • iPad
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests can enjoy full breakfast for a fee.

Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

The Bar - This bar serves breakfast only.

Lobby Lounge - This lobby lounge specializes in Asian cuisine and serves light fare only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 25 for adults and CAD 10 for children (approximately)
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 50.00 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Toronto Hotel Shangri-la
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You should know

  • Shangri-la hotel Toronto offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.