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Palace Hotel Tokyo

5-star property
1-1-1 Marunouchi, Tokyo, Tokyo-to 1800 796 370
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5.0 out of 5
Exceptional!
See all 4 Wotif Reviews

"Stayed with club lounge access- amazing. Every single member of staff I encounter treated me like royalty. So friendly, helpful and respectful..... ho ... " More

By a verified traveller on Wed 06 Jun 2018

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Hotel Description

A luxury stay in the heart of Tokyo awaits you at Palace Hotel Tokyo, a recipient of the prestigious Travel & Leisure 500 award in 2018. You'll be within steps of Museum of the Imperial Collections and within a short 5-minute stroll of Wadakura Fountain Park. Highlights at this family-friendly hotel include 6 restaurants, 3 bars/lounges and a full-service spa.

All 290 rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, free wired Internet and DVD players. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while Egyptian cotton sheets invite a good night's rest. Additionally, separate bathtubs and showers, coffee/tea makers and in-room childcare are available.

A day of pampering at evian SPA TOKYO can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and spa tub. The restaurant, GRAND KITCHEN, is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour fitness centre and sauna as well as access to bike rentals. Conference space and limo/town car service are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Full breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 5-star Marunouchi hotel include Masakado Kubizuka and Imperial Palace Garden.

Deluxe King Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$781* Per night/room 5 Jan. - 6 Jan.

Club Grand Deluxe Twin Room, Non Smoking (19F Club Lounge Breakfast Included)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Club Deluxe King Room with Balcony, Non Smoking (19F Club Lounge Breakfast Included)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Accessible King Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Accessible Twin Room with Balcony, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe King Room with Balcony, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palace Hotel Tokyo ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Hotel Tokyo

Everyone (4)
5 out of 5

Posted by on 19 Dec. 2018

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5 out of 5
Stayed with club lounge access- amazing. Every single member of staff I encounter treated me like royalty. So friendly, helpful and respectful..... hotel was in fantastic location overlooking imperial palace and walking distance to Tokyo station. Simply amazing!

Posted by on 6 Jun. 2018

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5 out of 5

Best 5 Star experience Ever

Pros: Everything
Cons: Nothing
Location: Close to Tokyo Station
What an amazing place to stay, highly recommended. The staff are amazing, the room is incredible, and that bathroom WOW! This will be the only place we ever stay in when visiting Tokyo

Posted by , from Gold Coast on 13 Mar. 2017

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5 out of 5

Nice hotel in the city

We had a great time staying at the Palace Hotel. 4 of us (2 adults 2 kids) stayed in a grand deluxe twin room, with nice view of the city and the Imperial Palace. We arrived at the hotel at night. Check-in was done efficiently and we were able to go to our room pretty quickly. The service staffs had prepared slippers and pyjamas for us, how thoughtful! The room is spacious, clean and with nice view. It was very quiet too. We stayed in the hotel for 8 nights. It felt great to be able to go back to our comfy "home" after spending busy time sightseeing. As this is our first trip to Tokyo, we got a lot of help from the concierge team. They helped us to book tickets, book for trips, directions, maps etc. They had been so helpful! They even gave me a surprise treat on my birthday, made my day! The hotel is about 15 mins walk to the Tokyo Station. But it is well linked through underground walkway. It was quite easy to get around with subway and train. It is also handy to restaurants and shops. Thank you for the great experience. We will definitely recommend this hotel to anyone.

Posted by , from Brisbane on 15 Jul. 2016

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About the Palace Hotel Tokyo

Location 1-1-1 Marunouchi, Tokyo, Tokyo-to 100-0005

Renovations + Closures

The following facilities will be closed from 06 January 2020 until 07 January 2020 (dates subject to change):

  • Swimming pool

Property Features

Palace Hotel Tokyo offers its guests a full-service spa, an indoor pool, and a sauna. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury Palace Hotel Tokyo. A round-trip airport shuttle (available at scheduled times) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 290 guestrooms or units
  • 23 levels
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2012
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Tokyo (HND-Haneda) (21.3 km / 13.2 mi)
  • Train station: Tokyo Station (0.7 km / 0.4 mi)
  • Metro station: Otemachi Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palace Hotel Tokyo offers 290 forms of air-conditioned accommodation with DVD players and minibars. Beds feature Egyptian cotton sheets. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and a bidet. This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Fridge
  • Coffee maker
  • Egyptian cotton linens
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Palace Hotel Tokyo has 6 restaurants serving breakfast, lunch and dinner.

GRAND KITCHEN – On-site restaurant. A children's menu is available. Open daily.

WADAKURA – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

TATSUMI – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

GO – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to get details.

Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

A scheduled power outage will take place on January 10, 2020 from midnight to 5 AM. Please note that the lighting, heater will not be available during this time.

Airport transport is offered at scheduled times during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100–200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 30 June, JPY 200 per person, per night
  • A tax is imposed by the city: From 1 July - 30 September, JPY 0 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 4000 and JPY 5100 per person (approximately)
  • Self-parking fee: JPY 2060 per night (in/out privileges)
  • Valet parking fee: JPY 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palace Tokyo
  • Hotel Tokyo Palace
  • Palace Hotel Tokyo
  • Palace Tokyo
  • Palace Tokyo Hotel
  • Tokyo Hotel Palace
  • Tokyo Palace
  • Tokyo Palace Hotel
  • Grand Palace Chiyoda
  • Grand Palace Hotel Tokyo
  • Hotel Grand Palace Tokyo, Japan
  • Palace Hotel Tokyo Japan
  • Palace Hotel Tokyo Hotel
  • Palace Hotel Tokyo Tokyo
  • Palace Hotel Tokyo Hotel Tokyo

You should know

  • Pool access available from 6:30 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • Palace Hotel Tokyo is listed in the 2018 Travel + Leisure 500.
  • The property is a member of the Leading Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.