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5.0 out of 5

"Stayed with club lounge access- amazing. Every single member of staff I encounter treated me like royalty. So friendly, helpful and respectful..... ho ... " More

By a verified traveller on Wed 06 Jun 2018

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Hotel Description

A luxury stay in the heart of Tokyo awaits you at Palace Hotel Tokyo, a recipient of the prestigious Travel & Leisure 500 award in 2018. You'll be within steps of Museum of the Imperial Collections and within a short 5-minute stroll of Wadakura Fountain Park. Highlights at this boutique hotel include 6 restaurants, 3 bars/lounges, and a full-service spa.

All 290 rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, free wired Internet, and DVD players. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Egyptian cotton sheets welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Additionally, separate bathtubs and showers, coffee/tea makers, and free newspapers are available.

A relaxing visit to evian SPA TOKYO can include deep-tissue massages and prenatal massages along with body wraps, body scrubs, and mani/pedis. The restaurant, GRAND KITCHEN, is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, 24-hour fitness center, and sauna as well as access to bike rentals. Business travelers can take advantage of conference space and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Marunouchi hotel include Masakado Kubizuka and Imperial Palace Garden.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$807* Per night/room 5 Oct. - 6 Oct.

Club Grand Deluxe Twin Room with Balcony

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Club Deluxe King Room with Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe King Room with Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Single Beds, Balcony (Park)

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Balcony (Terrace)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Palace Hotel Tokyo ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Hotel Tokyo

Everyone (4)
5 out of 5

Posted by on 19 Dec. 2018

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5 out of 5
Stayed with club lounge access- amazing. Every single member of staff I encounter treated me like royalty. So friendly, helpful and respectful..... hotel was in fantastic location overlooking imperial palace and walking distance to Tokyo station. Simply amazing!

Posted by on 6 Jun. 2018

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5 out of 5

Best 5 Star experience Ever

Pros: Everything
Cons: Nothing
Location: Close to Tokyo Station
What an amazing place to stay, highly recommended. The staff are amazing, the room is incredible, and that bathroom WOW! This will be the only place we ever stay in when visiting Tokyo

Posted by , from Gold Coast on 13 Mar. 2017

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5 out of 5

Nice hotel in the city

We had a great time staying at the Palace Hotel. 4 of us (2 adults 2 kids) stayed in a grand deluxe twin room, with nice view of the city and the Imperial Palace. We arrived at the hotel at night. Check-in was done efficiently and we were able to go to our room pretty quickly. The service staffs had prepared slippers and pyjamas for us, how thoughtful! The room is spacious, clean and with nice view. It was very quiet too. We stayed in the hotel for 8 nights. It felt great to be able to go back to our comfy "home" after spending busy time sightseeing. As this is our first trip to Tokyo, we got a lot of help from the concierge team. They helped us to book tickets, book for trips, directions, maps etc. They had been so helpful! They even gave me a surprise treat on my birthday, made my day! The hotel is about 15 mins walk to the Tokyo Station. But it is well linked through underground walkway. It was quite easy to get around with subway and train. It is also handy to restaurants and shops. Thank you for the great experience. We will definitely recommend this hotel to anyone.

Posted by , from Brisbane on 15 Jul. 2016

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Property Features

Palace Hotel Tokyo offers its guests a full-service spa, an indoor pool, and a sauna. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury Palace Hotel Tokyo. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 290 guestrooms or units
  • 23 levels
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2012
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Haneda Airport (HND) (21.3 km / 13.2 mi)
  • Train station: Tokyo Station (1.5 km / 1 mi)
  • Metro station: Otemachi Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palace Hotel Tokyo offers 290 accommodations with DVD players and minibars. Beds feature Egyptian cotton sheets. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets. This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Palace Hotel Tokyo has 6 restaurants serving breakfast, lunch, and dinner.

GRAND KITCHEN - Onsite restaurant. A children's menu is available. Open daily.

WADAKURA - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

TATSUMI - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

GO - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite:

1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.

2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 4000 and JPY 5100 per person (approximately)
  • Self parking fee: JPY 2060 per night (in/out privileges)
  • Valet parking fee: JPY 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palace Tokyo
  • Hotel Tokyo Palace
  • Palace Hotel Tokyo
  • Palace Tokyo
  • Palace Tokyo Hotel
  • Tokyo Hotel Palace
  • Tokyo Palace
  • Tokyo Palace Hotel
  • Grand Palace Chiyoda
  • Grand Palace Hotel Tokyo
  • Hotel Grand Palace Tokyo, Japan
  • Palace Hotel Tokyo Japan
  • Palace Hotel Tokyo Hotel
  • Palace Hotel Tokyo Tokyo
  • Palace Hotel Tokyo Hotel Tokyo

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Palace Hotel Tokyo is listed in the 2018 Travel + Leisure 500.

The property is a member of the Leading Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.