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4.6 out of 5

"I confused this property with the other Citadines in Shinjuku. It was a little further out than expected " More

By a verified traveller on Sun 26 Jan 2020

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Hotel Description

Citadines Shinjuku Tokyo places you in the center of Tokyo, within just a 15-minute stroll of Isetan Department Store Shinjuku and Robot Restaurant. Highlights at this aparthotel include a 24-hour fitness center, and in-room kitchenettes and washers/dryers.

You can enjoy a flat-screen TV with satellite channels, and each apartment features free WiFi, free wired Internet, and a safe. In-room dining is easy with a kitchenette that comes equipped with a refrigerator and a microwave. Nice touches to enhance your stay include a soaking tub, slippers, and free toiletries. A hair dryer, a phone, and an iron/ironing board are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk, and a computer station. There's also the convenience of self parking.

Sights within a 20-minute drive of this 3.5-star Shinjuku aparthotel include Omoide Yokocho and Tokyo Tower.

Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$75* Per night/room 4 Oct. - 5 Oct.

Executive Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Studio (Twin)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio (Double)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Citadines Shinjuku Tokyo ratings based on 35 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines Shinjuku Tokyo

Everyone (26) Couples (6) Family (2)
4 out of 5
I confused this property with the other Citadines in Shinjuku. It was a little further out than expected

Posted by on 26 Jan. 2020

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5 out of 5
Spacious rooms with great facilities, clean rooms and nice breakfast, great location.

Posted by on 18 Oct. 2019

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4 out of 5
Very good. Comfortable neat and clean. Would stay again.

Posted by on 14 Oct. 2019

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4 out of 5
Good location about 30 minute walk to Shinjuku station with a number of restaurants near by. The staff were exceptionally helpful.

Posted by on 9 Sep. 2019

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4 out of 5
Clean, a little out of the hustle and bustle on Shinjuku but not too far to walk or quick train (2 stops). Close to the gardens

Posted by on 3 Sep. 2019

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5 out of 5
Good location, accessible to everything but still in a quiet spot. Room was a good size and kept very clean.

Posted by on 23 Aug. 2019

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4 out of 5
Close to subway line and main Shinjuku area. No central wifi in the hotel was not ideal (only wifi for the room available).

Posted by on 9 Jun. 2019

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4 out of 5

Posted by on 2 Jun. 2019

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5 out of 5
The room was great as we could mostly separate the living area from the bedroom which was handy when my son was sleeping. The laundry facilities were really handy and the location was excellent.

Posted by , from Canberra on 31 May 2019

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5 out of 5
Very friendly staff, who spoke fantastic English! A bit of a walk (about 15-20 mins) from Shinjuku station if you have a JR pass, however, my partner and I didn’t mind being a little out of the busy end of Shinjuku and there were still plenty of amazing places to eat nearby. Facilities are very modern and clean. Will definitely stay here again!

Posted by on 13 May 2019

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Property Features

As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness center, concierge services, and laundry facilities. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features dry cleaning/laundry services, a television in a common area, and an elevator. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

  • 1 building
  • 160 guestrooms or units
  • 12 levels
  • Built in 2008
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Haneda Airport (HND) (27 km / 16.8 mi)
  • Train station: Seibu-Shinjuku Station (1.5 km / 0.9 mi)
  • Metro station: Shinjuku-gyoemmae Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with washers/dryers and safes. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries. This Tokyo aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note that buffet meal service is not available at this property until further notice.

This property’s breakfast service is suspended until further notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 2750 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Hotel Tokyo Shinjuku
  • Citadines Shinjuku Tokyo
  • Citadines Tokyo Shinjuku
  • Citadines Tokyo Hotel Shinjuku
  • Citadines Tokyo Shinjuku Hotel Shinjuku
  • Shinjuku Citadines Tokyo Hotel
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Tokyo Shinjuku Hotel
  • Citanes Shinjuku Tokyo
  • Citadines Shinjuku Tokyo Tokyo
  • Citadines Shinjuku Tokyo Aparthotel
  • Citadines Shinjuku Tokyo Aparthotel Tokyo

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.