Shibuya Excel Hotel Tokyu

4.0 star property
Luxury hotel with 2 restaurants and 24-hour front desk

Photo gallery for Shibuya Excel Hotel Tokyu

Enjoy a panoramic city view from the comfort of this spacious room, featuring a long dining table perfect for group meals or meetings.
Located in a lush green setting, this high-rise building offers a sleek and contemporary design.
Enjoy the city view from the comfort of your room, where a long bench invites you to sit and take it all in.
Relax in a spacious room with two large beds, a desk, and a vanity area.
Experience the city from our spacious lobby with a high ceiling and large windows offering a view of the cityscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service
The current price is AU$356
28 July - 29 July

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

9.0 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Twin, Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

Semi Double Room Non-Smoking, 13 - 19F

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • Sleeps 2
  • 1 Large Single Bed

Superior Double Room with Park View - Non-Smoking

8.0 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

Quad Room Non-Smoking, 7 - 12F

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Double Non-Smoking, 7 - 12F

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Premier Double Non-Smoking, 14 - 19F

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View Twin Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Excel Twin Room

  • Sleeps 2
  • 2 Single Beds

Standard Fourth Room

  • Sleeps 4
  • 2 Single Beds

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Single Beds

About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Shibuya Excel Hotel Tokyu. You'll be steps from Shibuya Crossing and 2.9 km (1.8 mi) from National Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. 108 square feet (10 square metres) of event facilities include a meeting room and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shibuya Crossing - 2 min walk - 0.2 km
  • National Stadium - 3 min drive - 3.4 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 4 min drive - 2.4 km
  • Tokyo Imperial Palace - 6 min drive - 7.7 km

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Tokyo (HND-Haneda) - 17 min drive

Restaurants

  • ‪Restaurant Á bientôt - ‬1 min walk
  • ‪フォルチェ - ‬1 min walk
  • ‪ダイニングバー コーンバレー 渋谷店 - ‬1 min walk
  • ‪estacion cafe - ‬1 min walk
  • ‪回転寿司 みさき 京王渋谷店 - ‬2 min walk

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of 14 July 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on 28 July 2025 start from AU$356.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shibuya Excel Hotel Tokyu?

Yep, Shibuya Excel Hotel Tokyu has a covered self car park with in/out privileges for JPY 3000 per night.

Are there any beaches close to Shibuya Excel Hotel Tokyu?

The closest beach to Shibuya Excel Hotel Tokyu is Odaiba Beach Park (7.6 km).

What makes Shibuya Excel Hotel Tokyu a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Shibuya Excel Hotel Tokyu.

Are there hot tubs in the rooms at Shibuya Excel Hotel Tokyu?

No, but there are deep-soaking baths in the guestrooms.

Does Shibuya Excel Hotel Tokyu serve breakfast?

Yeah, continental breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shibuya Excel Hotel Tokyu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shibuya Excel Hotel Tokyu?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shibuya Excel Hotel Tokyu?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Shibuya Excel Hotel Tokyu?

No, pets are not allowed.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1191 out of 1704 reviews
Rating 8 - Good. 356 out of 1704 reviews
Rating 6 - Okay. 95 out of 1704 reviews
Rating 4 - Poor. 35 out of 1704 reviews
Rating 2 - Terrible. 27 out of 1704 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a large property and has all the amenities that are standard. The room was clean and well-appointed. The bed was comfortable. We were given a room with a view of the Shibuya Scramble Crossing, which was a pleasant surprise. The only thing we would have liked, which was not available, is a self-service coffee station (not the instant packets availablein the room). Disappointed that such a beautiful, large facility didn't have something that's found in basic hotels. All in all, a conveniently located, safe and clean hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Jorge, Thousand Oaks

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a very disappointing stay at Excel Hotel. The photos and descriptions online were completely misleading. The room was outdated, poorly maintained, and lacked basic cleanliness. The overall condition of the room felt unhygienic and sub-par for the price paid. The service was equally lacking—staff were unresponsive and didn’t address the concerns raised during my stay. What’s worse, this hotel was rated fairly high on Expedia, which clearly wasn’t a reflection of its true condition. It felt like false advertising, and I wouldn’t have booked if I had known what to expect. I strongly urge Expedia to reevaluate how they rate and list hotels on their platform. Customers rely on that information, and in this case, it led to a very poor experience. I won’t be returning and definitely don’t recommend this hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right next to the Shibuya Scramble Crossing. Hotel was top notch we even had a view of the crossing from our room. Hotel sits on top of a mall and main train station.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot. Confusing to get into from the subway. But very good for walkable location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sammy

Liked: Cleanliness, amenities, property conditions & facilities
Security is very good
Stayed 5 nights in Apr 2025

10/10 Excellent

Sylvia

Stayed 3 nights in Apr 2025

6/10 Okay

Ryan Toshio

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Great location
Stayed 3 nights in Apr 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
staff was extremely kind and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 3 nights in Apr 2025

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Apr 2025

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
The connection to Shibuya station makes this hotel an unbeatable place to stay in Shibuya. The hotel staff were friendly and very helpful with coordinating luggage transfers. The facilities were overall great though the bathroom in the hotel room could use an update. Would definitely stay here again!
Stayed 4 nights in Apr 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Rooms are dated. Great location for being in the middle of the action
Stayed 3 nights in Apr 2025

10/10 Excellent

Savan

Stayed 2 nights in Apr 2025

10/10 Excellent

Leena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel ! Right in front of the famous Shibuya crossing. Great breakfast, room, staff!
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, cute, clean hotel. What it lacks in space it makes up for in location. You’re literally right next to Shibuya Crossing and EVERYTHING is nearby. Most convenient stay ever. And the staff are amazing, so helpful and kind.
Stayed 5 nights in Mar 2025

8/10 Good

Elisabeth

Stayed 4 nights in Mar 2025

8/10 Good

Khanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Center of town
Stayed 2 nights in Mar 2025

10/10 Excellent

Zixu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Train station was right outside. We had an amazing view of the crossing too. Overall amazing experience.
Stayed 9 nights in Mar 2025

10/10 Excellent

Elenita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Very convenient to everything! Nice facilities as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location, clean but decor is looking tired. Wallpaper peeling in one corner, handle on bathroom door was loose. 4 hangers made storage in the wardrobe tricky. Plenty of drawers and desk space. Clean and comfortable bed.
Stayed 4 nights in Mar 2025