Shibuya Excel Hotel Tokyu

4.0 star property
Luxury hotel with 2 restaurants and 24-hour front desk

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from property
View from room
Reception
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service
The current price is AU$507
4 Nov - 5 Nov

Explore the area

View map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, National Stadium
    ‪4 min drive‬
  • Place, Tokyo Tower
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Superior Semi Double Room with Park View

  • Sleeps 2

Superior Twin Room With City View

  • Sleeps 2

Superior Corner Twin Room with Park View

  • Sleeps 2

Superior Double Premiere Room

  • Sleeps 2

Superior Deluxe Twin Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Excel Semi Double Room

  • Sleeps 1

Standard Triple Room

  • Sleeps 3

Standard Fourth Room

  • Sleeps 4

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(37 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin, Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(27 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • City view
  • Sleeps 2
  • 2 Twin Beds

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

Superior Double Room with Park View - Non-Smoking

8.2 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(20 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 3 Twin Beds

Quad Room Non-Smoking, 7 - 12F

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(48 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 20 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Excel Twin Room

  • Sleeps 2

Superior Double Room with Park View

  • Sleeps 2

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bidet
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Deep-soaking bath
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Shibuya Excel Hotel Tokyu. You'll be steps from Shibuya Crossing and 2.9 km (1.8 mi) from National Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shibuya Crossing - 2 min walk - 0.2 km
  • Yoyogi Park - 14 min walk - 1.2 km
  • National Stadium - 4 min drive - 3.4 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Tokyo Imperial Palace - 7 min drive - 7.7 km

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Tokyo (HND-Haneda) - 17 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪Oh! Toro Kitchen 渋谷店 - ‬1 min walk
  • ‪HOBGOBLIN Shibuya - ‬1 min walk
  • ‪estacion cafe (エスタシオンカフェ) - ‬1 min walk

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of 22 Oct 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on 4 Nov 2025 start from AU$506.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shibuya Excel Hotel Tokyu?

Yep, Shibuya Excel Hotel Tokyu has a covered self car park with in/out privileges for JPY 3000 per night.

Are there any beaches close to Shibuya Excel Hotel Tokyu?

The closest beach to Shibuya Excel Hotel Tokyu is Odaiba Beach Park (7.6 km).

What makes Shibuya Excel Hotel Tokyu a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Shibuya Excel Hotel Tokyu.

Are there hot tubs in the rooms at Shibuya Excel Hotel Tokyu?

No, but there are deep-soaking baths in the guestrooms.

Does Shibuya Excel Hotel Tokyu serve breakfast?

Yeah, continental breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shibuya Excel Hotel Tokyu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shibuya Excel Hotel Tokyu?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shibuya Excel Hotel Tokyu?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Shibuya Excel Hotel Tokyu?

No, pets are not allowed.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1304 out of 1862 reviews
Rating 8 - Good. 392 out of 1862 reviews
Rating 6 - Okay. 100 out of 1862 reviews
Rating 4 - Poor. 35 out of 1862 reviews
Rating 2 - Terrible. 31 out of 1862 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The location was a perfect base for our plans, re shopping, eating & general getting around. You pay compared to similar 4 star, but well worth it
Stayed 4 nights in Aug 2025

10/10 Excellent

Philipp Jazon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4th Stay. A+ Every Time

Excellent staff and location. 4th stay at this hotel. Concierge is excellent in areaging transportation, receiving packages and helping me mail out a package. Location is as ideal as you can get. Right next to the Shibuya Scramble and connected to the Shibuya Station.
Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Excellent location in Shibuya - walking distance to a ton of great shopping and dining as well as public transportation. You can easily get anywhere in Tokyo from here. Room was a good size, bathroom felt cramped and was a bit outdated but the great location and very helpful staff make this a very solid choice.
Stayed 3 nights in Jul 2025

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience, but there was a lot of elections going on and they were on a megaphones in the streets 24 seven and you could hear it all night.
Stayed 5 nights in Jul 2025

10/10 Excellent

Liuba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scramble stay!

This hotel is in the center of the Shibuya Scramble Crossing. The location is amazing for sites and transport (Shibuya Station connects to the hotel). You’re minutes away from Takeshita Street and Shinjuku. We thoroughly enjoyed our stay here. While the area is insanely busy, the hotel is surprisingly quiet. The views are incredible and the breakfast buffet is delicious (the buffet has Japanese and Western dishes and is on the 25th floor with lovely views as far as the eye can see). The hotel rooms are on the smaller side and the bathrooms are a little dated and small (they remind me of cruise ship bathrooms but ours had a bathtub). All in all, though, we truly enjoyed our stay here. The hotel lobby is on the 5th floor of the Shibuya Smart City building; we had a hard time finding the entrance from where the taxi dropped us off on the side street. The basement floor of the building is a grocery store where the displays are works of art and the ground/first floor is entirely dedicated to sweets. Think of large department store jewelry and make up display counters filled with the most decadent sweets. Shibuya is full of places to eat.
Stayed 3 nights in Jul 2025

10/10 Excellent

David, Buffalo Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in the middle of the crazy hubbub of Shibuya. Great breakfasts. Facility was A-1.
Stayed 5 nights in Jun 2025

8/10 Good

Josephti, Playa Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here. It would have been perfect, but our room faced a GIANT electronic billboard, which was on from about 9am-9pm. My friend's room also faced the same billboard. We both had triple beds, so not sure if that was a coincidence or not.
Stayed 4 nights in Jun 2025

8/10 Good

Sachiko, Gerrards Cross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana

Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Stayed 4 nights in Jul 2025

10/10 Excellent

Nicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff and service. It was also very conveniently located to everything.
Stayed 11 nights in Jun 2025

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Genella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay at - literally right beside shibuya station and has a good view of the shibuya crossing as we have stayed at the 15th floor. Shopping district is right outside the hotel. The best part for us was that the airport limousine bus is right outside this hotel. Overall, a very convenient stay.
Stayed 2 nights in Jul 2025

6/10 Okay

Cynthia

Stayed 6 nights in Jul 2025

10/10 Excellent

Candyce

Stayed 6 nights in Jun 2025

8/10 Good

Caitlin

Stayed 6 nights in May 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit dated and small but sizewise, it was expected. The central location makes up for any shortcomings. The hotel staff and customer service was excellent.
Stayed 6 nights in Jul 2025

10/10 Excellent

Miguel

Stayed 5 nights in Jun 2025

10/10 Excellent

Samantha

Stayed 4 nights in Jun 2025

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was a bit hard to find as a first time visitor to Tokyo but once we checked in the appeal of this hotel started to show with it's prime location in the heart of Shibuya. Other than that the rooms were spacious, check in/out was a breeze. To make things easy the airport bus starts/stops at this hotel. Plenty of food options around and tons of things to do. Lovely experience, would recommend!
Stayed 7 nights in Jul 2025

10/10 Excellent

Jarod

Stayed 11 nights in Jul 2025

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Ilse

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It's not that the staff weren't helpful, when they were available. But there were times when they just weren't there, like early in the morning when one is looking for coffee and there is none to be found. Or in the evening if you are looking for a recommendation for dinner. It was just a strangely cold, transactional hotel compared to the others we stayed in during our trip to Japan. Living up to its place as a train station hotel, I guess. That said the location is terrific and the views of Shibuya Crossing were fun.
Stayed 1 night in Jul 2025