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Shibuya Excel Hotel Tokyu

3.5-star property
1-12-2, Dogenzaka, Tokyo, Tokyo-to 1800 796 370
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5.0 out of 5
Exceptional!
See all 2 wotif Reviews

"Good location, sizeable rooms, comfortable. Had a lovely stay. " More

By a verified traveller on Tue 17 Mar 2020

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Hotel Description

Shibuya Excel Hotel Tokyu places you in the heart of Tokyo, steps from Shibuya Crossing and 2.8 km (1.7 mi) from Tokyo National Olympic Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi.

At the hotel's own lounge bar, you can stop for a drink. Business amenities include conference space and a meeting room. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 3.5-star Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

Semi Double Room Non-Smoking, 13 - 19F

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$332* Per night/room 12 Dec. - 13 Dec.

Excel Semi-Double Non-Smoking, 21 - 24F

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Premier Double Non-Smoking, 14 - 19F

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quad Room Non-Smoking, 7 - 12F

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

View Twin Non-Smoking, 13 - 19F

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Standard Twin Non-Smoking, 7 - 12F

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Shibuya Excel Hotel Tokyu ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shibuya Excel Hotel Tokyu

Couples (1)
5 out of 5
Good location, sizeable rooms, comfortable. Had a lovely stay.

Posted by on 17 Mar. 2020

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Comment from Hotel Management

23 Dec. 2021 by Shibuya Excel Hotel Tokyu

Thank you very much for your stay at our hotel. We are grateful for receiving a valuable evaluation. I am very pleased that you have liked us. I am happy if you can use the hotel again.

5 out of 5
Great location right in the heart of Shibuya and next to the JR line and subway. The breakfast is western and Japanese. Comfy beds and Serviced each day.

Posted by on 5 Jun. 2019

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About the Shibuya Excel Hotel Tokyu

Location 1-12-2, Dogenzaka, Tokyo, Tokyo-to 150-0043

Renovations + Closures

The property will be renovating from January 16 2023 to January 16 2023 (completion date subject to change). The following areas are affected:

  • Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Shibuya Excel Hotel Tokyu. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Shinsen Station (1.2 km / 0.7 mi)
  • Metro station: Shibuya Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

A scheduled power outage will take place on January 16, 2023, from 1:30-5:30 AM. Water outage will take place from 1:30-3:30 AM.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: JPY 3388 per person (approximately)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excel Hotel Tokyu
  • Excel Shibuya Hotel
  • Excel Tokyu
  • Hotel Excel Shibuya Tokyu
  • Hotel Excel Tokyu Shibuya
  • Shibuya Excel Hotel Tokyu
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  • Shibuya Tokyu Excel Hotel
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  • Shibuya Excel Tokyu Tokyo
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  • Shibuya Excel Hotel Tokyu Hotel Tokyo

You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.