Shibuya Excel Hotel Tokyu

4.0 star property
Luxury hotel with 2 restaurants and 24-hour front desk

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
Exterior
View from property
View from room
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
The current price is AU$374
7 Sept - 8 Sept

Explore the area

View map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(26 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • City view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin, Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(45 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 20 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Superior Double Room with Park View - Non-Smoking

8.0 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

Quad Room Non-Smoking, 7 - 12F

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 34 sq m
  • Sleeps 3
  • 3 Twin Beds

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Standard Double Non-Smoking, 7 - 12F

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View Twin Non-Smoking, 13 - 19F

8.4 out of 10
Very good
(36 reviews)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bidet
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Excel Twin Room

  • Sleeps 2

Standard Fourth Room

  • Sleeps 4

Standard Twin Room

  • Sleeps 2

Superior Double Premiere Room

  • Sleeps 2

Superior Semi Double Room with Park View

  • Sleeps 2

Excel Semi Double Room

  • Sleeps 1

Superior Twin Room With City View

  • Sleeps 2

Superior Deluxe Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Triple Room

  • Sleeps 3

Superior Double Room with Park View

  • Sleeps 2

Standard Single Room

  • Sleeps 1

Superior Corner Twin Room with Park View

  • Sleeps 2

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Shibuya Excel Hotel Tokyu. You'll be steps from Shibuya Crossing and 2.9 km (1.8 mi) from National Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. 108 square feet (10 square metres) of event facilities include a meeting room and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shibuya Crossing - 2 min walk - 0.2 km
  • National Stadium - 3 min drive - 3.4 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 4 min drive - 2.4 km
  • Tokyo Imperial Palace - 6 min drive - 7.7 km

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Tokyo (HND-Haneda) - 17 min drive

Restaurants

  • ‪はなまるうどん - ‬1 min walk
  • 富士そば 道玄坂店
  • ‪HOBGOBLIN Shibuya - ‬1 min walk
  • ‪Restaurant Á bientôt - ‬1 min walk
  • テング酒場

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of 28 Aug 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on 7 Sept 2025 start from AU$373.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shibuya Excel Hotel Tokyu?

Yep, Shibuya Excel Hotel Tokyu has a covered self car park with in/out privileges for JPY 3000 per night.

Are there any beaches close to Shibuya Excel Hotel Tokyu?

The closest beach to Shibuya Excel Hotel Tokyu is Odaiba Beach Park (7.6 km).

What makes Shibuya Excel Hotel Tokyu a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Shibuya Excel Hotel Tokyu.

Are there hot tubs in the rooms at Shibuya Excel Hotel Tokyu?

No, but there are deep-soaking baths in the guestrooms.

Does Shibuya Excel Hotel Tokyu serve breakfast?

Yeah, continental breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shibuya Excel Hotel Tokyu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shibuya Excel Hotel Tokyu?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shibuya Excel Hotel Tokyu?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Shibuya Excel Hotel Tokyu?

No, pets are not allowed.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1244 out of 1780 reviews
Rating 8 - Good. 371 out of 1780 reviews
Rating 6 - Okay. 98 out of 1780 reviews
Rating 4 - Poor. 37 out of 1780 reviews
Rating 2 - Terrible. 30 out of 1780 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The location was a perfect base for our plans, re shopping, eating & general getting around. You pay compared to similar 4 star, but well worth it
Stayed 4 nights in Aug 2025

10/10 Excellent

Diana

Stayed 1 night in May 2025

10/10 Excellent

RICKY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
If you want to use the train system, this location is the best. close to food, fast taxi service and the staff are first class.
Stayed 4 nights in May 2025

10/10 Excellent

Tj

Stayed 1 night in May 2025

8/10 Good

Allison, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast food options. So much food for both cultures. Americans and Asian. The entire time I. Tokyo I looked forward to our breakfast! The staff are super nice & helpful. Laundry on 7th floor
Stayed 5 nights in May 2025

10/10 Excellent

Jin

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in an incredibly convenient location, right in the heart of Shibuya, close to the station, shopping, and the Shibuya crossing. Despite being in the middle of everything, the room was surprisingly spacious for Tokyo standards and very comfortable. The staff were super friendly and helpful throughout our stay. Also loved the amenities, everything we needed was provided. Would absolutely stay here again and recommend it to anyone looking for a well-located, comfortable, and hassle-free Tokyo stay! 💖🇯🇵✨
Stayed 4 nights in May 2025

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, property conditions & facilities
We only stayed one night at Shibuya Excel, we had a corner scramble crossing view twin room on the 14th floor, the views and location were excellent, our room was very spacious and clean. I’ve not given it a five star simply because it was probably one of the noisiest hotels I’ve ever stayed in, it was if there was no glass in the windows, noisy cars/motorbikes, sirens and construction noise which sounded like a hammer drill going all night. It is a lovely hotel but I recommend you take earplugs.
Stayed 1 night in May 2025

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service
Hotel was very accessible. Staff not very helpful. Didn’t offer to help out with our luggage bringing to our room.
Stayed 2 nights in May 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

George

Location, quality and service. Although, I prefer rooms with
Stayed 6 nights in May 2025

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Easy access to Shibuya Station. Lots of shopping and food in the area. Hotel is nice. Rooms are showing their age a bit.
Stayed 1 night in May 2025

8/10 Good

Michelle Margie, Tacoma

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property had excellent view of Shibuya Scramble and other tourist areas. The rooms were a. It dated for how expensive it was.the staff was very helpful and friendly. It’s conveniently located near the train station and also has a bus that you can book to Narita airport - and the price was reasonable. This made it easy to get to the airport without carting your luggage through the train station.
Stayed 1 night in May 2025

10/10 Excellent

Fernando, Calgary

Location! Location! Location! Stay AT Shibuya Crossing and AT Bus stop to both airports and AT Shibuya Metro Station
Stayed 2 nights in May 2025

10/10 Excellent

graysen, franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Byron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was great. Breakfast nice. Appreciate that take away box for breakfast was prepared for mornings we left early. Surprised that they couldn't get a cab for 4 people with luggage. Took 12 seconds to find a cab on the street. Front desk unable to make recommnedations - language barrier and more. French restaurant - stay away, service very bad.
Stayed 6 nights in May 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and very clean
Stayed 4 nights in May 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location and very nice staff
Stayed 3 nights in May 2025

10/10 Excellent

Donald

Nice hotel to stay.
Stayed 5 nights in May 2025

10/10 Excellent

Tyler

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was incredible, small accommodations made our trip very convenient and enjoyable!
Stayed 2 nights in May 2025

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in the middle of Shibuya - the famous crossing can be seen from the elevator tower. It’s on top of the station mall that houses multiple boutique dining options, shops and desserts, 7-Eleven just a half a block away. There is a wonderful buffet at the top of the restaurant that includes private dining rooms with a vast view of Tokyo. The restaurant below doesn’t serve food until 10 or 11 am but we learned by accident, that there is a secret Starbucks on the 3rd floor. The rooms are spacious and fit 3 of us comfortably. The hotel provided as much bottled water as we were willing to take - something so necessary here. I also used their fitness center which is very small and if more than 3 people enter it’s crowded. Fitness Center opens at 6 am. The train station is very large and confusing in this area but it’s been under reconstruction which was working against us. The famed Hachiko Inu bronze statue is just across the street at the Midori entrance so that was a must. The people in this busy area are focused on getting to and from work - so when we needed help the hotel staff were the best. If your up for a very crowded pocket of Tokyo I would highly recommend this location.
Stayed 4 nights in May 2025

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

LIoba

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staffs
Stayed 4 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, BEST location possible!! The airport shuttle bus is so convenient too. I highly recommend this one- beautiful rooms and you really can’t beat the location
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was a great hotel in Shibuyu. The rooms were small, but very well done. The staff were very helpful. The location could not be any better
Stayed 4 nights in May 2025

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025