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4.9 out of 5

"Good location, sizeable rooms, comfortable. Had a lovely stay. " More

By a verified traveller on Tue 17 Mar 2020

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Hotel Description

Shibuya Excel Hotel Tokyu places you in the heart of Tokyo, steps from Shibuya Crossing and 2.9 km (1.8 mi) from Tokyo National Olympic Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi.

Flat-screen TVs with digital channels are featured in all 408 rooms, and you can enjoy free wired Internet, free newspapers, and in-room massages. Refrigerators and room service make in-room dining convenient. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and slippers. Safes, hair dryers, and phones are also available.

At the hotel's own bar/lounge, you can stop for a drink. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is available. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 3.5-star Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

Standard Double Non-Smoking, 7 - 12F

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$208* Per night/room 13 Sep. - 14 Sep.

Excel Single Non-Smoking, 21 - 24F

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Premier Double Non-Smoking, 13 - 19F

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quad Room Non-Smoking, 7 - 12F

Bed Count 4 Twin Beds Maximum Occupancy 7 Max

View Twin Non-Smoking, 13 - 19F

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Twin Non-Smoking, 7 - 12F

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Shibuya Excel Hotel Tokyu ratings based on 10 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shibuya Excel Hotel Tokyu

Everyone (6) Couples (1) Family (1)
5 out of 5
Good location, sizeable rooms, comfortable. Had a lovely stay.

Posted by on 17 Mar. 2020

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5 out of 5
Great location right in the heart of Shibuya and next to the JR line and subway. The breakfast is western and Japanese. Comfy beds and Serviced each day.

Posted by on 5 Jun. 2019

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5 out of 5
Close to public transport, plenty of shopping and eateries

Posted by on 27 Mar. 2019

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5 out of 5

Posted by on 18 Mar. 2019

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5 out of 5

Posted by on 16 Mar. 2019

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5 out of 5

Posted by on 16 Mar. 2019

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5 out of 5
Have stayed here for the 3rd time. Excellent service, decent sized rooms for Tokyo... the location is the reason why we keep coming back... central to everything & right in front of the Shobuya crossing

Posted by , from Sydney on 1 Mar. 2019

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5 out of 5

Perfect location close to all the action!

Awesome hotel..perfect location. Step outside and you're in the middle of Shibuya right in the heart of the action. Even better is having such convenient access to trains and buses. Literally on your doorstep. Staff were very helpful and room was beautiful.

Posted by , from Sydney, Australia on 27 Jan. 2018

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5 out of 5

Stayed for 4 nights

Pros: Location and service
We had a very good experience staying here and location and service is excellent. Only one minor misunderstanding when I asked to book a restaurant with karaoke the booking was a restaurant nearby with no karaoke. Not an issue but I need to write down questions next time for clarity. Thank you Hotel Excel for a lovely stay!

Posted by , from melbourne on 12 Jan. 2018

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4 out of 5

Very happy stay

The Shibuya Excel is very comfortable and surprisingly quiet for its busy location. A nice haven of peace from the hectic streets. Super convenient to the train system. Our family of five had a quad room and a twin single room, not on same floor, but the quad room w great, very spacious for Japanese standards. Buffet breakfast was a bonus inclusion, but v expensive if you don't have it included.

Posted by , from Sydney on 30 Sep. 2017

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About the Shibuya Excel Hotel Tokyu

Location 1-12-2, Dogenzaka, Tokyo, Tokyo-to 150-0043

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes a meeting room. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Shibuya Excel Hotel Tokyu. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Narita Intl. Airport (NRT) (75.6 km / 47 mi)
  • Train station: Shinsen Station (1.2 km / 0.7 mi)
  • Metro station: Shibuya Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2851 per person (approximately)
  • Self parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excel Hotel Tokyu
  • Excel Shibuya Hotel
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You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.