Southern Highlands Holiday Packages

Great location. Clean room

Great location snd a quality hotel

Have stayed at ovolo a few times now. First room I was allocated to the air-conditioner was not working and on a hot 30° day I waited to unpack whilst I waited for the air-conditioner to start working, I ended up having to ring reception and they were very quick to move me to the wharf side, which was in my opinion of the better side anyway, and had a brand-new air-conditioning system. I will note though that the air-conditioner appears to be on a timer of some sort and continuously would turn off at all hours, I would only be aware of this because the room would always start heating up. I remember the bar used to be quite a popular place to go back in the day but while I visited it Dead and no atmosphere. There are many other restaurants and pubs/bars around though in walking distance. The first night parking cost me $90 valet as I was coming from Canberra and not too familiar with the area I felt that was the best option, but on the second evening I managed to get a car park untimed right out the front. I loved the little one bedroom two story loft. The downstairs lounge room had everything I needed for comfort for a busy few days of work. I ordered in a few times and the food was all spectacular. I never got to see the pool or much else as I was just too busy. I will definitely stay again though.

Staff were friendly at the counter. Main entrance door at front of hotel was not opening/closing properly for duration of stay. Cleaners blocked hallways with trolleys and rubbish, despite there being ample room to put these in the hallways without blocking. My 1yo son was black all down his front from crawling on the carpet for 5 minutes. Curtains were falling apart, with my son finding some small pieces that had fallen off, which could have presented a choking hazard. The air conditioning wouldn't turn on when we arrived, or when we returned from going out for the day. Lengthy wait for a technician to fix while we sweltered with our 1yo. Technician advised that it was due to the settings on the air con panel for the next room (how stupid is that?). On advising of the issues to reception on check out, reception staff took no persuading to offer free parking, free breakfast and a decent discount on our next stay, but to be honest we'll probably just go to Peppers next time.

Staff went above and beyond to attend to my needs. They were friendly and courteous. A great spot,close to shops and buses. Room was very clean and neat.Wonderful selection of wine in the mini bar! Will definitely be staying there again! Thank you.