Marriott Hotels & Resorts - accommodation in Southeast Florida

We paid for an ocean view room in sorento and got placed infront of a brick wall. So they moved us, to less of a room in the main tower but it had ocean view so I let it be. No fridge in the room anymore, and the soap smells god awful. Then, parking and valet only was $76 a day. Nowhere did it say that when we booked. The actual valet service was really friendly, so that was a plus. There was a nice resistant selection. The pool was nice, but every chair was taken pretty much 24/7 and the pool was closed by 6/6:30. There was also no convenience store. My husband was having a weird allergic reaction after getting in the hot tub, which was gross in itself, then had no convenience store to buy any Benadryl or anything. No store for sunscreen, razors, medication, nothing. We tried to go to the beach one day also and the beach was disgusting. They don’t rake so it smelled awful with layers of seaweed and ocean remnants everywhere. Overall, will probably never come back here again. Way too overpriced for what you actually get.

Very clean

The room wasn’t as clean as it was the last time I stayed. When we moved a chair, we found a used bandage with gauze underneath. There was makeup smeared on the bathroom light switch. The air conditioner wasn’t working properly. It would run continuously until we realized we had to shut it off. I believe that the thermostat was faulty. Also, we couldn’t use the room phone to call the lobby desk. One of the mattresses was lumpy and uncomfortable. Since we were only there for 2 nights, we put up with everything. The staff was very friendly. There isn’t much of a kitchen. There was a keurig, tea bags, coffee pods and bottled water. Instead of a mini fridge, we had a cooler that was supposed to keep the temperature at 40 degrees but it didn’t. We put bags of ice in the cooler to keep our water cool. Also, their food and drink items are grossly overpriced. Needless to say, I don’t recommend using this hotel.