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La Concha Renaissance San Juan Resort

4.0 star property
Seafront resort with 2 beach bars, near Casino del Mar at La Concha Resort

Photo gallery for La Concha Renaissance San Juan Resort

View from room
3 outdoor pools, free pool cabanas, pool umbrellas
Property amenity
Room, 2 Double Beds, Non Smoking, Ocean View
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
The current price is AU$603
includes taxes & fees
22 June - 23 June

Explore the area

Map
1077 Ashford Ave Condado, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪1 min walk‬
  • Condado Beach
    ‪14 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Resort View (Mobility Accessible, Tub)

City view

Room, 1 King Bed, Resort View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Partial Ocean View

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

City view

Suite, 1 Bedroom, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View | Exterior

Room, 1 King Bed, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
  • 37 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

View from room

Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Balcony)

37-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Separate bedroom
  • 54 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Resort View

View from room

Room, 1 Queen Bed, Non Smoking, Resort View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

View from room

Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Ocean View

Junior Suite, 1 King Bed with Sofa bed, Ocean View

Junior Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Separate bedroom
Premium bedding
Blackout curtains
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Balcony)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

37-inch LCD TV with cable channels, TV, iPod dock

Room, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Separate bedroom
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the area

San Juan

La Concha Renaissance San Juan Resort places you steps from Casino del Mar at La Concha Resort and within a 15-minute stroll of Condado Beach. Highlights at this beachfront resort include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Elemara can include massages, facials and body treatments along with aromatherapy and mani/pedis. Marena is open for lunch. With 2 beach bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and nightclub. 30788 square feet (2860 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a 24-hour gym. Full breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of a bus station shuttle. .Attractions within a 30-minute walk of this 4-property class Condado resort include Sheraton Casino and Distrito T-Mobile.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Casino del Mar at La Concha Resort - 1 min walk - 0.2 km
  • Condado Beach - 14 min walk - 1.2 km
  • Pan American Pier - 4 min drive - 2.0 km
  • Puerto Rico Convention Center - 4 min drive - 2.4 km
  • Port of San Juan - 5 min drive - 4.1 km

Getting around

  • Domenech Station - 6 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 24 min drive

Restaurants

  • ‪Pannes - ‬1 min walk
  • ‪Serafina Restaurant - ‬2 min walk
  • ‪Semilla Kitchen and Bar - ‬2 min walk
  • ‪La Vergüenza Condado - ‬2 min walk
  • ‪Christianson - ‬2 min walk

About this property

La Concha Renaissance San Juan Resort

Seafront resort with 2 beach bars, near Casino del Mar at La Concha Resort
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At La Concha Renaissance San Juan Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco resort also offers a 24-hour fitness centre, a garden and a terrace. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

  • 478 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 4 bars or lounges
  • 30788 sq ft of conference space
  • 2860 sq. m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
La Concha Renaissance San Juan Resort offers 478 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and MP3 docking stations. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Elemara has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Bus station shuttle (surcharge)
  • Parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 44 for adults and USD 20 for children
  • 2 beach bars
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Komakai
  • Marena
  • Solera
  • The Loft Beach Front

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • 360 slot machines
  • 8 gaming tables
  • Beach volleyball
  • Beach yoga
  • Bingo
  • Casino (1,400 square foot of space)
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Nightclub
  • Sportsbook
  • Surfing/bodyboarding

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 30,788 square feet of conference space
  • 9 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 3 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1958
  • Double-glazed windows
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 8 2025 to June 10 2025 (dates subject to change):
  • Breakfast
The property will be renovating from 7 May 2025 to 10 June 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per night
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 72.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 44 for adults and from USD 20 for children
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Concha Renaissance
Concha Renaissance Resort
Concha Renaissance San Juan
Concha Renaissance San Juan Resort
Concha Resort
Concha Resort San Juan
Renaissance San Juan
Renaissance San Juan Resort
San Juan Renaissance
La Concha Renaissance San Juan
La Concha Renaissance San Juan Resort Resort
La Concha Renaissance San Juan Resort San Juan
La Concha Renaissance San Juan Resort Resort San Juan

Frequently asked questions

What is the cancellation policy at La Concha Renaissance San Juan Resort?

La Concha Renaissance San Juan Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Concha Renaissance San Juan Resort?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at La Concha Renaissance San Juan Resort on 22 June 2025 start from AU$492.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Concha Renaissance San Juan Resort?

Yep, La Concha Renaissance San Juan Resort has a self car park with in/out privileges for USD 20 per day.

Are there any beaches close to La Concha Renaissance San Juan Resort?

Yep, La Concha Renaissance San Juan Resort is a short 12-minute walk from Condado Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at La Concha Renaissance San Juan Resort?

Yep, Elemara is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does La Concha Renaissance San Juan Resort have a pool?

Yep, and guests love it! La Concha Renaissance San Juan Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at La Concha Renaissance San Juan Resort?

La Concha Renaissance San Juan Resort features 2 beach bars, 3 outdoor pools and 2 hot tubs.

What makes La Concha Renaissance San Juan Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at La Concha Renaissance San Juan Resort.

Is La Concha Renaissance San Juan Resort family-friendly?

You bet! With amenities such as babysitting services and 3 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that La Concha Renaissance San Juan Resort is a hit with families.

Does La Concha Renaissance San Juan Resort serve breakfast?

Yep, full brekkie is on offer daily from 6:30 AM to 11 AM. Please note that breakfast will unavailable between May 8 2025 and June 10 2025 (subject to change).

Is there a free airport shuttle available at La Concha Renaissance San Juan Resort?

No, La Concha Renaissance San Juan Resort does not offer an airport shuttle service.

Is there a bar or restaurant at La Concha Renaissance San Juan Resort?

Relax with a coldie at the 2 beach bars or 4 lounge bars, and grab a meal at La Concha Renaissance San Juan Resort's 7 restaurants. The property will be renovating its dining venue from May 7 2025 until June 10 2025 (completion date subject to change).

What time are check-in & check-out at La Concha Renaissance San Juan Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

La Concha Renaissance San Juan Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1276 out of 1904 reviews
Rating 8 - Good. 352 out of 1904 reviews
Rating 6 - Okay. 148 out of 1904 reviews
Rating 4 - Poor. 56 out of 1904 reviews
Rating 2 - Terrible. 72 out of 1904 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camila the staff at the restaurant was outstanding
Stayed 4 nights in Mar 2025

10/10 Excellent

saul

Liked: Cleanliness, amenities, property conditions & facilities
Maravilloso hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Flex, East Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, very convenient location and beautiful beach to relax on. The staff was great, always accommodating, especially Jimmy at the Lobby Bar. Like some had mentioned, the music/noise from the club at nights can keep some light sleepers up for sure. And the lobby bar was being renovated as well as other portions of the hotel so that added to the noise levels. If you can get passed all the noise, this place is for you.
Stayed 9 nights in Feb 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

6/10 Okay

Charles

Travelled with group
Waiting 2 hours past check in time for our room, hair dryer wasn’t working in room, asked for a replacement twice, never received it. Shower trickled water, friends who stayed in another room didn’t have that issue with shower. All in all would not return.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Disappointed experience, had high hopes.

Hotel stay was good. For the cost of the hotel there were a few areas of cleanliness in the room which could have been better. We book this hotel with the thought that there were balconies in the room. (noted picture and verbiage on web site) Don't be fooled as there are not balconies. We were looking through dirty glass at the ocean. It felt like we were in a fish bowl. The windows were screwed down so you could not even open it up for fresh air. Very disappointed. We like to get air flow and hear the waves, but not in this hotel. Staff were friendly and attentive. Food reasonable priced. The main area for dining was under construction and therefore could not dine ocean front. Again dissappointed.
Stayed 7 nights in Feb 2025

6/10 Okay

Mollie

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathrooms are in shambles. The bathroom by the beach had only one stall that locked and the bathroom by the bar I saw a woman get locked in. They jad to call several staff members to get her out. The room shower was terrible. The door didn't shut and everytime you'd shower, the bathroom would flood. The pool looks very dirty. The top pool has a waterfall that flows down and the tiles are all dirty. The roo
Stayed 4 nights in Feb 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Aisha Hafiza, Irvington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, it had everything we needed and we will definitely go back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

barbara

Liked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but even better people. Wonderful stay. Pool, beach, food, service- all very good. We’d stay there again for sure.
Stayed 5 nights in Feb 2025

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Jeannine

Travelled with partner
La Concha had everything we needed- beach right in front with chairs and umbrellas, bars and bathrooms. You also had the restaurant for food. The pools were all very nice and staff was amazing. The bars were all very nice and the daily mixology class was fun. The location made it great to walk to restaurants and bars all around us. The casino was also fun. I would definitely recommend this property
Stayed 6 nights in Feb 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing here. Especially Joel at the valet services, he is top notch! The staff make this place truly enjoyable, it is clean and safe. Prices for food/drink are expensive but thats what you get in this area and similar to other parts. Highly recommend going across the street for some of the small places to eat like the taco place directly across or Kane. Also walk down to the lagoon and check for manatee!
Stayed 6 nights in Feb 2025

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Don’t need to leave the resort
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Artisha

Stayed 4 nights in Feb 2025