2/10 Terrible
Susan J.
1 May 2024
Disliked: Cleanliness
Disappointed and angry
The property I reserved was not available due to broken air conditioning. At this point the host was very communicative…he offered another place that was far less convenient to a friends house in San Jose. However, we checked it out. Door code was incorrect, so we never got into the unit. It took us longer to get to the new property than host said it would, and it wasn’t yet rush hour. In addition, the immediate vicinity looked rather rundown- with trash back sitting in the alley behind the complex, and a dirty old mattress sitting next to a dumpster. I notified the host that the property would not work for us. He stated he would give me a refund. However, when a VRBO representative called me, they indicated they had to investigate. Since then, a couple of weeks ago, I have not heard ANYTHING from vrbo. I am now forced to dispute the charge through my credit card company! I definitely expected more from Vrbo.
Susan J.
Stayed 2 nights in Apr 2024