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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Exterior
Breakfast area
Breakfast area
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Free WiFi
The current price is AU$258
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Santana Row Shopping Center
    ‪16 min walk‬
  • Place, Winchester Mystery House
    ‪20 min walk‬
  • Place, SAP Center at San Jose
    ‪5 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Dining table
Smart TV
Memory foam bed
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Separate bedroom
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Separate bedroom
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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Property amenity

Courtyard San Jose Airport

Rosemary
  • Free airport shuttle
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,005 reviews
The price is AU$182
includes taxes & fees
3 Oct - 4 Oct
Courtyard San Jose Airport

About the area

San Jose

At The Row Hotel, BW Signature Collection you'll be 1.4 km (0.9 mi) from Santana Row Shopping Center and 1.8 km (1.1 mi) from Winchester Mystery House. Highlights at this hotel include in-room free WiFi and Smart TVs. .This business-friendly hotel offers a 24-hour fitness centre, a 24-hour front desk and express check-in. Plus you'll find express check-out and a vending machine. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .This 3-property class San Jose hotel is 3.7 km (2.3 mi) from SAP Center at San Jose and 3.3 km (2.1 mi) from Santa Clara University.

What's nearby

  • Santana Row Shopping Center - 16 min walk - 1.4 km
  • Winchester Mystery House - 20 min walk - 1.7 km
  • PayPal Park - 4 min drive - 4.4 km
  • San Jose McEnery Convention Center - 5 min drive - 7.2 km
  • SAP Center at San Jose - 5 min drive - 3.7 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Lady M Cake Boutique - ‬10 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Potato Corner - ‬19 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

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The price is AU$251
includes taxes & fees
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

Is parking available at The Row Hotel, BW Signature Collection?

Yep, The Row Hotel, BW Signature Collection has a free self car park.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on 28 Sept 2025 start from AU$258.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Row Hotel, BW Signature Collection?

No, The Row Hotel, BW Signature Collection does not offer an airport shuttle service.

What time are check-in & check-out at The Row Hotel, BW Signature Collection?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Row Hotel, BW Signature Collection?

Cats and dogs are welcome at The Row Hotel, BW Signature Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 407 reviews
Rating 8 - Good. 80 out of 407 reviews
Rating 6 - Okay. 44 out of 407 reviews
Rating 4 - Poor. 24 out of 407 reviews
Rating 2 - Terrible. 28 out of 407 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Will come back.
Stayed 1 night in Jun 2025

2/10 Terrible

Ziba

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST experience ever!!

WORST hotel experience I have ever had! 24 years of traveling in my career and there was zero essence of hospitality at this “hotel” It is more of a motel… I take that back it’s more of a Hostel. Their idea of the front desk employee was the remote employee that was on the opposite of a computer monitor that was extremely unprofessional, was clearly not alone while trying to check me into my room as she kept looking over her shoulder and giggling with whomever was standing beside her while she was scanning my ID and CC to which I have no clue if the person next to her made note of since clearly they could see me but I could only see the fake background that replicated the hotel lobby. The entire check in process was a nightmare and the quality of the rooms were terrible! Rusted pipes and the towels were so filthy and stained and felt like sand paper and there was much more wrong with this hotel but I will just allow the photos to speak for themselves.
Stayed 2 nights in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

10/10 Excellent

maksim

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentleman at the front desk was very nice, as were all the virtual assistants. They were excellent accommodating me as I had to extend my stay twice. I was very comfortable staying there & felt safe.
Stayed 1 night in Jun 2025

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a great stay! The beds were comfortable, the room was clean, the amenities were great! We would stay again for sure!
Stayed 1 night in May 2025

10/10 Excellent

Anna Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
Stayed 1 night in May 2025

4/10 Poor

Amber, Mona

Stayed 3 nights in May 2025

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
Stayed 2 nights in May 2025

8/10 Good

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Beth

Liked: Cleanliness, property conditions & facilities
No
Stayed 1 night in Apr 2025

8/10 Good

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Eliza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
Stayed 1 night in May 2025

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Hannah

Disliked: Staff & service
I reported a noise complaint and it was never dealt with. The room next to mine had music playing starting at 3 am and it never turned off.
Stayed 1 night in Apr 2025

10/10 Excellent

Ritu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Karen, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Stayed 1 night in Apr 2025

10/10 Excellent

Steven, Bergen

Stayed 1 night in Apr 2025

6/10 Okay

Melodie, Seattle

Liked: Cleanliness, staff & service, amenities
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Stayed 3 nights in Apr 2025