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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Breakfast area
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AU$261
includes taxes & fees
17 Aug - 18 Aug

Explore the area

View map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪16 min walk‬
  • Winchester Mystery House
    ‪20 min walk‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Dining table
Smart TV
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(23 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory-foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory-foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Jose

At The Row Hotel, BW Signature Collection you'll be 1.4 km (0.9 mi) from Santana Row Shopping Center and 1.8 km (1.1 mi) from Winchester Mystery House. Highlights at this hotel include in-room free WiFi and Smart TVs. .This business-friendly hotel offers a 24-hour fitness centre, a 24-hour front desk and express check-in. Plus you'll find express check-out and a vending machine. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .This 3-property class San Jose hotel is 3.7 km (2.3 mi) from SAP Center at San Jose and 3.3 km (2.1 mi) from Santa Clara University.

What's nearby

  • Santana Row Shopping Center - 16 min walk - 1.4 km
  • Winchester Mystery House - 20 min walk - 1.7 km
  • PayPal Park - 4 min drive - 4.4 km
  • San Jose McEnery Convention Center - 5 min drive - 7.2 km
  • SAP Center at San Jose - 5 min drive - 3.7 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

Is parking available at The Row Hotel, BW Signature Collection?

Yep, The Row Hotel, BW Signature Collection has a free self car park.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of 12 Aug 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on 17 Aug 2025 start from AU$260.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Row Hotel, BW Signature Collection?

No, The Row Hotel, BW Signature Collection does not offer an airport shuttle service.

What time are check-in & check-out at The Row Hotel, BW Signature Collection?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Row Hotel, BW Signature Collection?

Cats and dogs are welcome at The Row Hotel, BW Signature Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 376 reviews
Rating 8 - Good. 75 out of 376 reviews
Rating 6 - Okay. 42 out of 376 reviews
Rating 4 - Poor. 23 out of 376 reviews
Rating 2 - Terrible. 26 out of 376 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Eliza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
Stayed 1 night in May 2025

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Hannah

Disliked: Staff & service
I reported a noise complaint and it was never dealt with. The room next to mine had music playing starting at 3 am and it never turned off.
Stayed 1 night in Apr 2025

10/10 Excellent

Ritu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Karen, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Stayed 1 night in Apr 2025

10/10 Excellent

Steven, Bergen

Stayed 1 night in Apr 2025

6/10 Okay

Melodie, Seattle

Liked: Cleanliness, staff & service, amenities
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ruoyao

Stayed 3 nights in Apr 2025

6/10 Okay

XIAOWEI, Monrovia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
It’s too noisy.
Stayed 4 nights in Apr 2025

2/10 Terrible

Faustina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Horrible

Horrible customer service! The hotel hadn’t received my reservation. I will never recommend this hotel to anyone
Stayed 1 night in Apr 2025

10/10 Excellent

Minerva

Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 1 night in Mar 2025

10/10 Excellent

Joye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay here when in San Jose!
Stayed 1 night in Apr 2025

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy process to check in and out of the hotel ! Thank you .
Stayed 1 night in Apr 2025

10/10 Excellent

shevonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Roberto

Stayed 2 nights in Apr 2025

10/10 Excellent

luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Miguel IV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Mar 2025

4/10 Poor

Christopher

Disliked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Alexander

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a very fun stay in the area besides the hotel. It was nice as a point of access to all of the places we wanted to go, but the hotel was grungy and the rooms seemed to be in a state of disrepair, besides the lobby and public areas. The lack of on-site staff (besides cleaners) did not give us much faith that anybody checks the rooms regularly to oversee the guest experience. Mysterious substances on the walls of the bathroom seemed to confirm our fears that the rooms are given no more than a surface cleaning and a change of sheets before it's on to the next.
Stayed 1 night in Mar 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
very noisy. bed uncomfortable
Stayed 2 nights in Mar 2025