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The Emily Morgan San Antonio - a DoubleTree by Hilton

4.0 star property
Art Deco hotel with 24-hour fitness centre and 24-hour business centre

Photo gallery for The Emily Morgan San Antonio - a DoubleTree by Hilton

Front of property - evening/night
Exterior
Point of interest
Lobby
Premium bedding, down duvets, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Gym
  • 24/7 front desk
The current price is AU$209
includes taxes & fees
25 May - 26 May

Explore the area

Map
705 E Houston St, San Antonio, TX, 78205
  • River Walk
    ‪6 min walk‬
  • Henry B. González Convention Center
    ‪9 min walk‬
  • Alamodome
    ‪2 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Alamo View)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Alamo View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Alamo View)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed (Alamo View)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - king
  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Garden Tub for 2, Alamo View)

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed (Garden Tub for 2, Alamo View)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Park view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, in-room safe, desk

Deluxe Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Refrigerator, City View (The Duke Suite)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Refrigerator, City View (The Duke Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • City view
  • 30 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Alamo View)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Alamo View)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Garden Tub with Airbath, Alamo View)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Garden Tub with Airbath, Alamo View)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Park view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed | Living area

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - king
Down duvet
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

San Antonio

The Emily Morgan San Antonio - a DoubleTree by Hilton puts you in the heart of San Antonio, within just a 10-minute stroll of Shops at Rivercenter and River Walk. Highlights at this historic hotel include a restaurant, a 24-hour gym and a bar/lounge. .Oro Bar is open for dinner. 800 square feet (74 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Full breakfast is available daily. There's also the convenience of valet parking. .Sights within a 10-minute walk of this Downtown San Antonio hotel include San Antonio Majestic Theater and Tobin Center for the Performing Arts.

What's nearby

  • Alamo - 2 min walk - 0.2 km
  • Shops at Rivercenter - 4 min walk - 0.4 km
  • River Walk - 6 min walk - 0.5 km
  • Henry B. González Convention Center - 9 min walk - 0.8 km
  • Alamodome - 2 min drive - 2.1 km

Getting around

  • San Antonio Station - 17 min walk
  • San Antonio International Airport (SAT) - 10 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪LandShark Bar & Grill - ‬11 min walk
  • ‪Voodoo Doughnut - ‬4 min walk
  • ‪Mad Dogs British Pub - ‬4 min walk
  • ‪Crockett Tavern - ‬4 min walk

About this property

The Emily Morgan San Antonio - a DoubleTree by Hilton

Art Deco hotel with 24-hour fitness centre and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 4 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 800 square feet (74 square metres) and includes conference space. A 24-hour fitness centre, a library, and a vending machine are also featured at the business-friendly The Emily Morgan San Antonio - a DoubleTree by Hilton. For a fee, parking is available.

This Art Deco San Antonio hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 13 levels
  • 800 sq ft of conference space
  • 74 sq. m of conference space
  • Built in 1924
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Emily Morgan San Antonio - a DoubleTree by Hilton offers 177 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bathrobes, designer toiletries and complimentary toiletries.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available for a fee: USD 10 to 19.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Oro Bar
  • Oro Dinner Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Books
  • Library
  • TV in common areas
  • Wine tours

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 800 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub (86 centimetre high)
  • Grab bar in shower (92 centimetre high)
  • Handrails in stairways (82 centimetre high)
  • Lever door handles
  • Lift (98 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night
  • 2.00 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 19.95 per person
  • Valet parking fee: USD 49.00 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard and debit cards. Cash is not accepted. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Emily Hotel San Antonio
Emily Morgan
Emily Morgan DoubleTree Hilton Hotel
Emily Morgan San Antonio DoubleTree Hilton Hotel
Emily Morgan San Antonio Hotel
San Antonio DoubleTree Hilton
Emily Morgan San Antonio DoubleTree Hilton
Emily Morgan Hotel DoubleTree Hilton San Antonio
Emily Morgan Hotel
Hotel Emily Morgan
Emily Morgan San Antonio
Emily Morgan DoubleTree Hilton San Antonio
Emily Morgan DoubleTree Hilton Hotel San Antonio
Emily Morgan DoubleTree Hilton
The Emily Morgan San Antonio a DoubleTree by Hilton Hotel
The Emily Morgan Hotel a DoubleTree by Hilton

Frequently asked questions

What is the cancellation policy at The Emily Morgan San Antonio - a DoubleTree by Hilton?

The Emily Morgan San Antonio - a DoubleTree by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Emily Morgan San Antonio - a DoubleTree by Hilton?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at The Emily Morgan San Antonio - a DoubleTree by Hilton on 25 May 2025 start from AU$204.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Emily Morgan San Antonio - a DoubleTree by Hilton?

Yep, The Emily Morgan San Antonio - a DoubleTree by Hilton has valet parking with in/out privileges for USD 49.00 per day.

What makes The Emily Morgan San Antonio - a DoubleTree by Hilton a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Emily Morgan San Antonio - a DoubleTree by Hilton.

Does The Emily Morgan San Antonio - a DoubleTree by Hilton serve breakfast?

Sure does, full breakfast is on offer daily.

Is there a free airport shuttle available at The Emily Morgan San Antonio - a DoubleTree by Hilton?

No, The Emily Morgan San Antonio - a DoubleTree by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Emily Morgan San Antonio - a DoubleTree by Hilton?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Emily Morgan San Antonio - a DoubleTree by Hilton?

Check-in begins at 4 PM. Check-out time is noon.

The Emily Morgan San Antonio - a DoubleTree by Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1001 reviews
Rating 8 - Good. 195 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanna

Stayed 2 nights in Jan 2025

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well but I have several extra charges on my credit card that I did not approve. I petitioned my credit card to return the funds and they came back saying the charges are legit - even after I proved that I paid the incidentals with a different card.
Stayed 2 nights in Jan 2025

10/10 Excellent

Arcelia Carbajal

Liked: Cleanliness, staff & service
I liked the location of the hotel but it needs to be remodeled. There were a lot of homeless people in the area.
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I booked it and didn't realize it was part of the haunted tour, which my daughter was more than happy to share. Didn't see any ghosts, though we were extra careful to be friendly to all and leave things better than we found it. Parking was expensive! Shoutout to my friend, who may have been a ghost, who gave us another option for parking!
Stayed 1 night in Jan 2025

10/10 Excellent

Kathy

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mark

Stayed 1 night in Dec 2024

6/10 Okay

Darcy

Stayed 2 nights in Jan 2025

4/10 Poor

Marcos A

Stayed 1 night in Dec 2024

10/10 Excellent

Christina

Stayed 1 night in Dec 2024

10/10 Excellent

Tawny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place with great staff

The staff was amazing... very accommodating and friendly. The only issue o have is that i paid for my room when booked and when i got home i noted another charge for 250.00. I haven't had time to çall about that, but it is upsetting because it is my bank account card.
Stayed 1 night in Jan 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel that oversees the Alamo museum. Staffs are friendly and welcoming. Buffet breakfast ( need to pay) is delicious and fresh.
Stayed 1 night in Dec 2024

6/10 Okay

Tiange

Stayed 3 nights in Dec 2024

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Emily Morgan hotel is a beautiful hotel. The fact that it is one of the 3rd most haunted hotels in Texas made me feel excited knowing that i was going to stay there. Not much scary things happened, just lots of little noises and the microwave beeping out of no where, and some things falling. It was nice to experience being in the Emily Morgan Hotel.
Stayed 1 night in Dec 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to everything. Staff was super friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! One of the best hotels if you are planning to come to San Antonio, love history and be across the Alamo!
Stayed 1 night in Dec 2024

10/10 Excellent

CYNDI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Kathy

We stayed for several nights at the hotel and used the valet services. At the end of November, we received a letter from the Parking Revenue Recovery Services with whom the hotel contracted with for a bill of $82 of unpaid parking with notice that it will be sent to collection at the beginning of December. I immediately contacted the hotel on 11/24, spoke to a staff whom immediately responded that he does not understand why this parking garage cannot understand the contract with the hotel which implies this is not an uncommon occurrence. He asked me to forward an image of the letter that I received and that it will be addressed by the valet manager. I called again on 11/29 to follow up and once again was reassured that the matter will be taken care of. Since our stay was a good one and for such a reputable hotel, I had no reason to doubt. Several weeks later, I received a letter from a law firm informing us that our bill was sent to collections. As of the time of writing this, I still have not been able to talk to anyone at the hotel beyond front desk staff to address this matter. This is upsetting and extremely unprofessional and unacceptable for such a hotel and for one that is attached to the Hilton name. I will definitely think twice before staying here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024