2/10 Terrible
John, Woongarrah
Travelled with partner
11 Oct 2025
The room that we stayed in was very small and did not feel like a Superior Double Room. We had booked 3 nights but checked out after only 1 night. The air conditioner was so noisy that we could not sleep if the air was running. If we turned the air conditioner off, then the room became so hot that we could not sleep. After we turned off the light at night we heard a rodent in the room nibbling on something. The mattress had severe pilling, which could be felt through the bottom sheet when in bed. My wife woke in the morning after the first night with a bite of some kind on her cheek. The shower was so small, that we found it difficult to squeeze in with the doors open as far as they could be opened. After the first night we asked reception if they had another room and they said they were fully booked. This left us with no option other than to book into another hotel on short notice. When we returned home, I wrote a detailed complaint email to the hotel asking for a refund for the 2 unused nights accommodation, but the hotel manager did not even have the courtesy to reply.
John
Stayed 1 night in Aug 2025































