2/10 Terrible
Angel, Clay Cross
11 Nov 2025
Terrible Experience – Avoid the Spanish Suite at All Costs
Our experience at The Spanish Suite was appalling from start to finish. The rooms we were given were completely different from those shown in the listing, at a totally different location and substandard, and filthy. We checked out immediately and booked another hotel the same day.
The staff were unhelpful and dismissive, forcing us to contact Expedia directly to resolve the issue. After intervention from Expedia, The Spanish Suite claimed they would provide a full refund, yet only half the amount was returned to my card. I later discovered they had retrospectively applied a 50% “discount” to the booking to avoid paying the full refund.
Thankfully, Expedia’s customer service team stepped in again and recovered the remaining balance. However, two months later, The Spanish Suite has still not refunded the city tax they charged to my card.
This establishment is dishonest and poorly managed. I strongly advise avoiding The Spanish Suite altogether.




Angel
Stayed 6 nights in Sep 2025




















