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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel in Durham with free breakfast and fitness centre

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels
Lobby
Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
The current price is AU$120
includes taxes & fees
4 May - 5 May

Explore the area

Map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Duke University Hospital
    ‪4 min drive‬
  • Cameron Indoor Stadium
    ‪6 min drive‬
  • Duke University
    ‪6 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Sofa bed - double
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Sofa bed - double
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Sofa bed - double
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Highlights

Air conditioning
Full-sized fridge/freezer
HDTV
Renovated in 2022
Pillow-top bed
Sofa bed - double
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Durham

At SureStay Plus Hotel by Best Western Durham Medical Center you'll be 4.1 km (2.5 mi) from Duke University and 2.4 km (1.5 mi) from Bennett Place. Highlights at this hotel include a complimentary breakfast and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find laundry facilities, a 24-hour front desk and express check-out. There's also the convenience of free RV/bus/truck parking. .Attractions within a 15-minute drive of this Durham hotel include Duke University Hospital and Research Triangle Park.

What's nearby

  • Duke University Hospital - 4 min drive - 3.9 km
  • Cameron Indoor Stadium - 6 min drive - 4.4 km
  • Duke University - 6 min drive - 4.2 km
  • Duke University Chapel - 6 min drive - 4.1 km
  • Durham Performing Arts Center - 7 min drive - 7.4 km

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Cookout - ‬4 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk
  • ‪Biscuitville - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and fitness centre
Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square metres) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness centre, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • 480 sq ft of conference space
  • 43 sq. m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Lift
  • No smoking on site
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during August, September, October, November, December and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Durham Medical Center?

Yep, SureStay Plus Hotel by Best Western Durham Medical Center has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of 27 Apr 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on 4 May 2025 start from AU$119.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Durham Medical Center serve breakfast?

Yeah, complimentary full brekkie is available weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Durham Medical Center?

No, SureStay Plus Hotel by Best Western Durham Medical Center does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in begins at 3 PM. Check-out time is 11 AM.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 129 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 229 out of 1002 reviews
Rating 4 - Poor. 216 out of 1002 reviews
Rating 2 - Terrible. 207 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Beverly Joan

Liked: Cleanliness, staff & service
The hotel was good accommodations for an overnight/weekend stay. The location was very convenient for shopping, walking, eating, and access to the interstate.
Stayed 1 night in Jan 2025

10/10 Excellent

Ernesto

Stayed 7 nights in Jan 2025

6/10 Okay

Kristin

Liked: Staff & service
It was decent for the price
Stayed 2 nights in Jan 2025

6/10 Okay

Deralyn

Business traveller
Disliked: Property conditions & facilities
The property was fine but the area surrounding was a bit much. I was woken up early every morning by screaming and arguing from patrons outside the hotel. It was okay for the price and a quick stay but I wish they had better security or control.
Stayed 2 nights in Jan 2025

4/10 Poor

Valery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty

Front desk clerk was very polite at check in. The room was not very clean. The floor looked like it had never met a mop. The bathtub was gross. We were too tired to do anything else so we sprayed the bed down with alcohol and didn’t use the covers.
Stayed 1 night in Jan 2025

6/10 Okay

Natessia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness
Stayed 3 nights in Sep 2024

4/10 Poor

Aixa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like walking into room and finding 2 cockroaches on the floor. Hair in the bathtub and people just standing around the hallway or outdoor walkway.
Stayed 2 nights in Dec 2024

4/10 Poor

Kalah

Stayed 2 nights in Nov 2024

8/10 Good

Bruce

Stayed 1 night in Nov 2024

10/10 Excellent

Joshua

Stayed 1 night in Nov 2024

2/10 Terrible

Taylor

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Multiple knocks on our door throughout the night. Very unsafe.
Stayed 1 night in Nov 2024

10/10 Excellent

Tj

Liked: Staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Darrell

Stayed 1 night in Oct 2024

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Marshall

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Just old....
Stayed 2 nights in Oct 2024

6/10 Okay

KEVIN

Travelled with family
Liked: Cleanliness
Old facility. Clean room.
Stayed 1 night in Oct 2024

6/10 Okay

Allan

Stayed 1 night in Oct 2024

10/10 Excellent

Roxanne

Stayed 2 nights in Aug 2024

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly.
Stayed 2 nights in Oct 2024

4/10 Poor

PierreLouis

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing likable
Stayed 4 nights in Oct 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Lee

Disliked: Amenities, property conditions & facilities
The hot water didn’t get hot in my room the first night. I figured I’d try again the next day and it still was barely warm. The front desk said they would let their manager know when they get here at 10:30. I also asked for a do not disturb sign yesterday and the front desk said, "they don't do that here, they do things differently" and they assured me no one would be in my room. The room next to me had a sign, however. I came back to my room Saturday and someone had been in it (I specifically requested that no one come while I'm there) The 3rd floor has smelled like marijuana since Friday. The elevator stopped working last night. I asked for assistance getting my luggage down the stairs when checking out since the elevator didn’t work and I was on the 3rd floor but the front desk apologized and said they couldn’t help.
Stayed 2 nights in Oct 2024

6/10 Okay

Kelsey

Liked: Staff & service
Disliked: Cleanliness
I stayed for two nights from out of state. I got to my room and it immediately smelled like someone just smoked a cigarette/green in the room. The gentlemen that worked that night/morning was soooo great. He went above and beyond. The second night i get back and the elevator was out but that was here nor there. I get up to my room on the 3rd floor and again the extreme smell of smoke. The next morning I pack up my stuff, head to the door of my room, and there was a roach alive on the floor. Then had to drag all my luggage down three flights of stairs. The stairs were unfortunately located in the back of the building and my vehicle in the front. The lady at the front informed me I could NOT go through the lobby to my vehicle that I had to walk around the entire building. It was an extreme inconvenience and a bit of a struggle to have to drag three large bags around 75-100yds. I could go in the lobby to get breakfast the second morning but so I guess it is a security thing. I don’t know.
Stayed 2 nights in Oct 2024