See all properties
Save

Sheraton Chapel Hill Hotel

3.5 star property
Hotel in Chapel Hill with 24-hour fitness centre and outdoor pool

Photo gallery for Sheraton Chapel Hill Hotel

Lobby
Property video
Lounge
Bar (on property)
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is AU$206
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
One Europa Dr, Chapel Hill, NC, 27517
  • Place, University Mall
    ‪19 min walk‬
  • Place, University of North Carolina
    ‪4 min drive‬
  • Place, Duke University
    ‪12 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony

Outdoor pool

Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(48 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(34 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Balcony

Outdoor pool

Club Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony (Hearing Accessible)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Aloft Chapel Hill

Chapel Hill
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,002 reviews
The price is AU$175
includes taxes & fees
15 Feb - 16 Feb
Aloft Chapel Hill

About the area

Chapel Hill

At Sheraton Chapel Hill Hotel you'll be 1.9 km (1.2 mi) from University Mall and 3.6 km (2.3 mi) from University of North Carolina. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free area shuttle. .The restaurant, Carolina 1663 Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 16000 square feet (1486 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a snack bar/deli. Buffet breakfast is available. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute drive of this 3.5-property class Chapel Hill hotel, attractions include Duke University and Research Triangle Park.

What's nearby

  • University Mall - 19 min walk - 1.7 km
  • University of North Carolina - 4 min drive - 3.3 km
  • Duke University Hospital - 12 min drive - 16.3 km
  • Duke University - 12 min drive - 14.0 km
  • North Carolina State University - 23 min drive - 41.5 km

Getting around

  • Durham Station - 14 min drive
  • Raleigh-Durham International Airport (RDU) - 20 min drive

Restaurants

  • ‪Wegmans - ‬15 min walk
  • ‪COOK OUT-NC - ‬16 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Circle K - ‬3 min drive

About this property

Sheraton Chapel Hill Hotel

Hotel in Chapel Hill with 24-hour fitness centre and outdoor pool
Sheraton Chapel Hill Hotel offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 9 meeting rooms are available. Event space at this hotel measures 16000 square feet (1486 square metres) and includes a conference centre. The business-friendly Sheraton Chapel Hill Hotel also features a terrace, a garden, and a picnic area. A free area shuttle within 5 mi is available. For a fee, parking is available.

This 3.5-star Chapel Hill hotel is smoke free.

  • 168 guestrooms or units
  • 4 levels
  • 16000 sq ft of conference space
  • 1486 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton Chapel Hill Hotel offers 168 accommodations with a safe and free newspapers. Beds feature premium bedding. Televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Hyatt Place Chapel Hill / Southern Village
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$206
includes taxes & fees
16 Feb - 17 Feb
Hyatt Place Chapel Hill / Southern Village

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 5 mi
  • Onsite parking available only on request
  • Parking on site (USD 6 per day)
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee: USD 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Carolina 1663 Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,000 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Hulu
  • Netflix
  • Pay films
  • Streaming services
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 per person
  • Self-parking fee: USD 6.00 per day
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chapel Hill Sheraton
Sheraton Chapel Hill
Sheraton Chapel Hill Hotel
Sheraton Hotel Chapel Hill
Sheraton Chapel Hill
Sheraton Chapel Hill Hotel Hotel
Sheraton Chapel Hill Hotel Chapel Hill
Sheraton Chapel Hill Hotel Hotel Chapel Hill

Frequently asked questions

What is the cancellation policy at Sheraton Chapel Hill Hotel?

Sheraton Chapel Hill Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Chapel Hill Hotel?

As of 9 Feb 2026, prices found for a 1-night stay for 2 adults at Sheraton Chapel Hill Hotel on 15 Feb 2026 start from AU$205.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Chapel Hill Hotel?

Yep, Sheraton Chapel Hill Hotel has a self car park for USD 6.00 per day. A self car park is also available, for a fee.

Does Sheraton Chapel Hill Hotel have a pool?

Sheraton Chapel Hill Hotel has an outdoor pool.

What makes Sheraton Chapel Hill Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Chapel Hill Hotel.

Does Sheraton Chapel Hill Hotel serve breakfast?

Yep, buffet breakfast is on offer at Sheraton Chapel Hill Hotel.

Is there a free airport shuttle available at Sheraton Chapel Hill Hotel?

No, Sheraton Chapel Hill Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Chapel Hill Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sheraton Chapel Hill Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Chapel Hill Hotel?

No, only service animals are allowed.

Sheraton Chapel Hill Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 283 out of 426 reviews
Rating 8 - Good. 73 out of 426 reviews
Rating 6 - Okay. 37 out of 426 reviews
Rating 4 - Poor. 14 out of 426 reviews
Rating 2 - Terrible. 19 out of 426 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Stewart

Stayed 1 night in Sep 2025

2/10 Terrible

William

Stayed 1 night in Nov 2025

6/10 Okay

Kay

Stayed 2 nights in Oct 2025

10/10 Excellent

Jamie

Stayed 1 night in Oct 2025

10/10 Excellent

Anderia

Business traveller
Stayed 2 nights in Jul 2025

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was fine, clean, quiet, nice gym, wish the bar could have stayed open passed 10:00, since it was a weekend
Stayed 3 nights in Oct 2025

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay for a wedding

stay was fine, no free continental breakfast or complimentary coffee area, the bar closed early 10:00 Friday & Saturday, was disappointed in that. other than that it was fine. Also no shuttle offered to airport, very disappointing, cost $83 for Lyft!
Stayed 3 nights in Oct 2025

10/10 Excellent

Dy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Edwin

Stayed 2 nights in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, helpful staff!
Stayed 2 nights in Sep 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice with very friendly and helpful staff. We really enjoyed our stay. The one downside was the dinner we had at the hotel restaurant; my daughter and I both ordered the filet mignon and it came out with half a carrot cut into 2 small pieces, maybe one mushroom thinly sliced into 5 pieces and that was it with the filet. It was mediocre at best. My wife ordered a salad bowl and it came out extremely salty. She couldn't eat it. The food was not good (especially given the price); which is weird because we ordered the fish & chips for lunch earlier and it was great. So we are not sure what happended there. Otherwise, the hotel was perfect. We would return and recommend to anyone wanting to visit Chapel Hill.
Stayed 4 nights in Aug 2025

6/10 Okay

Meredith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible customer service

The receptionist when I checked in was the rudest check in I have ever experienced. When I arrived there was no greeting only a “I need to see your ID”. I was handed my room key with no explanation of what my room was, the paid parking was required or where the elevators were located. I had a Club Room and asked what that meant. I was told I would need to pay for access which made no sense. Finally she said oh Club access was just added to your stay? Please fire this receptionist as she ruins what would have otherwise been a lovely stay.
Stayed 1 night in Aug 2025

4/10 Poor

Laurence

Stayed 1 night in Sep 2025

10/10 Excellent

Trivido

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

lawrence

Stayed 2 nights in Aug 2025

10/10 Excellent

Grayson

Stayed 2 nights in Aug 2025

8/10 Good

Christin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Adriana

Stayed 4 nights in Aug 2025

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheraton Chapel Hill Hotel is a nice, clean hotel. However, the rooms are very small and the food choices are limited. It is located not too far from UNC Chapel Hill, which opens up food options, but I did not find the the hotel food that good. The staff is nice and helpful.
Stayed 4 nights in Jul 2025

2/10 Terrible

Joshua

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bedbugs!! I just got back from a trip to Chapel Hill. I stayed 2 nights at the Sheraton in Room 308 and was bitten all over my back and arms by bedbugs. I noticed a small bug on my bed the first night and didn’t think much of it because, well…. It’s North Carolina in summer, so I just flicked it off. After the second night however, I’ve now got a row of bites on my right back, several on my left back, and numerous on my arms. I called the front desk to let them know. The receptionist was very kind and attentive and even asked me if I wanted anything so they could make up for it. I told her no, and that I just wanted to make them aware so they could remedy the problem. She told me she would have her manager reach out to me. He/she did not reach out, which is disappointing to say the least. The rooms are nice, the hotel is in a good location, but nobody really cares about those things if they’re going to be gnawed on all night by bedbugs. My trip literally consisted of airport, hotel, university, restaurant, hotel. I spent no time outside except to traverse to and from my rental car. I’ve since sanitized everything in my luggage to make sure the problem didn’t make its way into my own home. Management should have at least followed up with a call. Will not stay again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Kim

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Thsi prperty had a face lift. The rooms were noisy the ac units are so loud its like being behind an airplane. Some of the staff was new the term we can use this a a learni g experience should not be said to guests. They new acting manager never addressed my issues until i looked to speak directly to her. The lounge was infested with flies. In the food as well. The lounge freee starbuck machine that was supposed to be availability 24/7 was broken. The main area starbucks concession is only open until 2pm and the staff isnt transparent that as a club level guest yiu are entiiled to free drinks. The best part of the hotel was the gym. That was done really well and well maintained. In all fairness the hotel did issue me a credit for the poor service and inadequate conditions. But definitely not worth the money for the conditions. I spent some time in the lobby. Lostening to other guests many had the same complaints. Sheraton you could do so much better.
Flies in salsa. NOT covered
Flies by the coffee machine close up
Flies in the Satrbucks coffee bar that was wasnt operational.
Flies under plastic wrap. Sheraton this is gross. If you had an issue with flies. You should have done individually packaged items. The front staff and kitchen staff were aware of the bug problem .
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bar
Stayed 1 night in Jun 2025