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4.1 out of 5

"Overall good enough however the bathroom area was quite small with limited space for toiletries for 2 people. Also no sink or microwave in the room an ... " More

By a verified traveller on Thu 27 Jul 2023

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Hotel Description

A luxury stay in Queenstown awaits you at Oaks Queenstown Shores Resort. You'll be within a 15-minute walk of Lake Wakatipu and 2 km (1.3 mi) from St Josephs Parish. Highlights at this eco-certified aparthotel include in-room free WiFi and LCD TVs.

Each apartment features digital TV, a hair dryer, and a phone. Nice touches to enhance your stay include free toiletries and premium bedding. A refrigerator, an iron/ironing board, and a desk are also available. Change of towels is available on request.

This smoke-free aparthotel offers free WiFi in public areas, a 24-hour front desk, and express check-out. Other amenities include ski storage, tour/ticket assistance, and luggage storage. There's also self parking, along with the convenience of a free area shuttle.

Places within a 30-minute walk of this 4.5-star Queenstown aparthotel include Queenstown Gardens and Queenstown Ice Arena.

Room (Hotel)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$261* Per night/room 8 Apr. - 9 Apr.

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse, 4 Bedrooms

Bed Count 4 King Beds Maximum Occupancy 8 Max

Room, 2 Bedrooms, Lake View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Penthouse, 4 Bedrooms (No Housekeeping)

Bed Count 4 King Beds Maximum Occupancy 8 Max

Penthouse, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Oaks Queenstown Shores Resort ratings based on 455 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Queenstown Shores Resort

Everyone (204) Couples (152) Business (2) Family (91)
5 out of 5

Posted by on 3 Jan. 2024

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Comment from Hotel Management

21 Feb. 2024 by Oaks Shores Team

Thank you for your 5* review Inna!!

4 out of 5

Posted by on 23 Dec. 2023

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5 out of 5

Posted by on 19 Dec. 2023

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4 out of 5

Posted by on 17 Aug. 2023

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Comment from Hotel Management

20 Aug. 2023 by The Oaks Shores Team

Dear Chris, Thank you for rating the hotel. Hope you enjoyed your stay.Kind Regards,

4 out of 5
Overall good enough however the bathroom area was quite small with limited space for toiletries for 2 people. Also no sink or microwave in the room and we were disappointed that they failed to supply us with fresh towels after our first night there.

Posted by on 27 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by Oaks Shores Resort

Dear Michael,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

1 out of 5
Booked a room for 4 nights, when checking in I got told that we had but upgraded for the first night but had to check out at 10am the next day and recheck in after 2pm to another room - they seem to not be able to take a booking from a third party. Additionally, they have construction going on where power tools start at 7:30am, so you’re unable to sleep in past that time

Posted by on 26 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by Oaks Shores Resort

Dear Thomas,Thank you for taking the time to review your stay with us.We apologize for the inconvenience our renovation works have caused you! Generally, the team on site is instructed to complete tasks that do not require power tools in the early morning. Thank you for bringing this issue to our awareness. We will address it and take the actions necessary!Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

5 out of 5
Freshly renovated, great facilities, shuttle service into town. Some renovations happening at the moment that didn’t really affect us. Will be back again.

Posted by on 18 Jun. 2023

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Comment from Hotel Management

23 Jun. 2023 by Oaks Shores Resort

Dear Amanda,We are so happy to hear you had a pleasant stay with us and hope to be able to welcome you back again in the future!Kind regardsOaks Shores Team

1 out of 5
Room was not clean

Posted by on 4 Jun. 2023

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Comment from Hotel Management

17 Jun. 2023 by The Oaks Shores Team.

Hello Rhonda, Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning cleanliness and are taking necessary action to ensure our typically high standards are retained.We hope to see you again enjoying.

5 out of 5

Posted by on 17 May 2023

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Comment from Hotel Management

17 Jun. 2023 by Oaks Shores Team

Hi Gina,Thank you for leaving us a 5* review!

4 out of 5
Good place to stay and easy access to local shopping

Posted by on 15 May 2023

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Comment from Hotel Management

28 May 2023 by Matej

Dear Nathan,We appreciate your feedback and are we are delighted to learn that you enjoyed your stay and we met your expectations.We look forward to an opportunity to welcome you back in the near future.Best regards,MatejThe Oaks Shores Team

About the Oaks Queenstown Shores Resort

Location 327-343 Frankton Road, Queenstown, 9197

Renovations + Closures

The property will be renovating from December 1 2021 to December 31 2024 (completion date subject to change). The following areas are affected:

  • Exterior

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Oaks Queenstown Shores Resort offers its guests tour/ticket assistance, ski storage, and express check-out. WiFi is free in public spaces. A free area shuttle within 2 kilometers is available. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Queenstown aparthotel is smoke free.

  • 78 guestrooms or units
  • Ski equipment storage
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 2 kilometers
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Queenstown Shores Resort offers 78 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 50-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Queenstown aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones.

  • LCD television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Wardrobe or closet
  • Change of towels (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note that this property charges a fixed percentage fee on credit and debit card transactions.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting in each accommodation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car recommended
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Shores
  • Oaks Shores Apartments Queenstown
  • Oaks Shores Queenstown
  • Oaks Shores Hotel Queenstown
  • Oaks Shores Apartments Apartment Queenstown
  • Oaks Shores Apartments Apartment
  • Oaks Shores Apartment Queenstown
  • Oaks Shores Apartment
  • Oaks Shores Apartments
  • Oaks Shores Hotel Queenstown
  • Oaks Shores
  • Oaks Queenstown Shores
  • Oaks Queenstown Shores Resort Aparthotel
  • Oaks Queenstown Shores Resort Queenstown
  • Oaks Queenstown Shores Resort Aparthotel Queenstown

You should know

  • Free in-room WiFi has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.