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 Queenstown •1 Room
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Heartland Hotel Queenstown

3-star property
27 Stanley Street, Queenstown, 1800 796 370
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4.2 out of 5
Very good!
See all 285 Wotif Reviews

"The staff were great, hotel and room clean and very close to town centre, walking distance. " More

By a verified traveller on Sat 28 Nov 2020

Points Of Interest

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Hotel Description

Heartland Hotel Queenstown places you in the center of Queenstown, within just a 15-minute stroll of popular places like Lake Wakatipu and Skyline Gondola. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All 81 rooms feature TVs with satellite channels, and you can enjoy free WiFi, safes, and hair dryers. Additionally, 24-hour room service, phones, and irons/ironing boards are available.

The restaurant, The Hillside Brasserie, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Attractions within a 20-minute drive of this 3-star Queenstown hotel include Coronet Peak Ski Area and Gibbston Valley Winery.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$99* Per night/room 5 Dec. - 6 Dec.

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Super King/Split View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chalet Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Studio, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Studio King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heartland Hotel Queenstown ratings based on 285 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Queenstown

Everyone (156) Couples (67) Family (59)
4 out of 5
The staff were great, hotel and room clean and very close to town centre, walking distance.

Posted by , from Napier on 28 Nov. 2020

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3 out of 5
Friendly staff and the fact it is very close to all amenities. We had a lovely view of the lake and very private and quiet. Rooms are a bit tired and the fact there is nothing in the bathroom for airflow is a concern. Otherwise an enjoyable stay.

Posted by on 22 Nov. 2020

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3 out of 5
A good location but room had black mould in the bathroom. Bathroom needs updating.

Posted by on 27 Oct. 2020

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5 out of 5
Great central location. Didn't have to drive all weekend.

Posted by , from Timaru on 28 Sep. 2020

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Comment from Hotel Management

11 Oct. 2020 by Callum

Kia Ora, Thanks for your great review! We look forward to welcoming you back in the future. Ngā mihi, Callum – Duty Guest Services Manager

3 out of 5
Great location and the room was absolutely fine for our needs. Unfortunately a house keeper dropped a bottle of wine from the balcony on to our car windscreen, which is ok as life happens. What was disappointing is the management team committed to calling us to follow up the repair and we never heard from them. Outside of this very unusual incident, the hotel is great.

Posted by , from Wanaka on 8 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by Callum

Kia Ora, Thanks for taking the time to write a review. Please accept our sincere apologies for the incident that occurred, this was followed up by our management team with those involved and apologise that we were not able to get back to you. We will follow this up with the management team. We trust you enjoyed your time in Queenstown. Nga mihi, Callum – Duty Guest Services Manager

4 out of 5
The hotel is located at a walk able distance to the city. It was good for a family of 4. Would like to come back again. Good city views from the first floor. The only negative point was the parking at the hotel. The parking was unallocated so did not get a chance to park in front of my room.

Posted by on 5 Aug. 2020

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Comment from Hotel Management

25 Sep. 2020 by Callum

Kia Ora, Thanks for your great review! We look forward to welcoming you back in the future. Nga mihi, Callum – Duty Guest Services Manager

4 out of 5

Posted by on 5 Aug. 2020

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4 out of 5
Excellent check in and very friendly staff. Interesting pitch roof rooms - something different! Very comfortable

Posted by , from Chch on 4 Jul. 2020

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Comment from Hotel Management

29 Jul. 2020 by Callum

Kia Ora, Thanks for your review! We look forward to welcoming you back in the future. Nga mihi, Callum – Duty Guest Services Manager

3 out of 5
Warm and clean and that's about it. Says on the website complimentary parking but there's only a few parks and it's first in,first served so we had to park on another street from the property. Not great in winter or if you have young kids with you. Booked a room with a view, - saw a fence and neighbors.unless cheek pressed to windowglass then saw abit of pretty hill. Had emailled property to say we would arrive at 8 but they rang anyway to ask when we were arriving. First day no hand soap provided so had to use tge shower gel to wash hands. Queenstown is gorgeous though and we had some great times outside of our accommodation!!!

Posted by , from Dunedin on 28 Jun. 2020

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2 out of 5
The room was a mess there was rubbish under the bed when we arrived and lots of food crumbs on the couches. there was a hole in the roof in the hallway not ideal

Posted by , from Christchurch on 24 Jun. 2020

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About the Heartland Hotel Queenstown

Location 27 Stanley Street, Queenstown, 9197

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, ski storage, and complimentary newspapers in the lobby are also featured at the eco-friendly Heartland Hotel Queenstown. Free self parking is available. This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Heartland Hotel Queenstown offers 81 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Hotel
  • Heartland Hotel Queenstown
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  • Heartland Queenstown Hotel
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  • Queenstown Heartland
  • Queenstown Heartland Hotel
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown
  • Heartland Queenstown
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  • Heartland Hotel Queenstown Queenstown
  • Heartland Hotel Queenstown Hotel Queenstown

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.