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 Queenstown •1 Room
 Queenstown • 1 Room
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Heartland Hotel Queenstown

3-star property
27 Stanley Street, Queenstown, 1800 796 370
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4.2 out of 5
Very good!
See all 278 wotif Reviews

"Location is, and staff are friendly and helpful. Room was in need of some repair / upgrade " More

By a verified traveller on Sat 26 Aug 2023

Points Of Interest

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Hotel Description

Heartland Hotel Queenstown places you in the center of Queenstown, steps from St Josephs Parish and within a short 5-minute stroll of Queenstown Arts Centre. Highlights at this eco-certified hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, The Hillside Brasserie, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Places within a 5-minute walk of this 3-star Queenstown City Centre hotel include Queenstown Gardens and Queenstown Mall.

Superior Studio, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$178* Per night/room 4 Oct. - 5 Oct.

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Super King/Split View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Chalet Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Studio King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heartland Hotel Queenstown ratings based on 278 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Queenstown

Everyone (150) Couples (68) Family (52)
3 out of 5

Posted by on 23 Sep. 2023

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5 out of 5
Location is, and staff are friendly and helpful. Room was in need of some repair / upgrade

Posted by on 26 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by Amanda H

Kia Ora Eric,Thank you for taking the time to leave us a review, it is appreciated. We are so pleased you enjoyed the hotels location and our friendly staff. We do appreciate the feedback and look forward to welcoming you back!

4 out of 5

Posted by on 7 Aug. 2023

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Comment from Hotel Management

16 Aug. 2023 by Amanda H

Good Afternoon,Thank you so much for taking the time to leave a review! We glad you enjoyed your stay and look forward to welcoming you back!

4 out of 5
Great location

Posted by on 8 Jun. 2023

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Comment from Hotel Management

20 Jul. 2023 by Amanda

Kia Ora Anne-Maree,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels location and look forward to welcoming you back!

3 out of 5
Bathrooms are pretty basic and could do with upgrading. Showers over baths with shower curtains, chips in enamel hand basins.

Posted by on 12 Apr. 2023

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Comment from Hotel Management

6 Sep. 2023 by Amanda H

Kia Ora Fraser,Thank you for taking the time to leave us a review! We do appreciate the feedback and look forward to welcoming you back to show you our improvements!Kind Regards

4 out of 5
Good value for money

Posted by on 17 Mar. 2023

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Comment from Hotel Management

6 Sep. 2023 by Amanda H

Good Morning,Thank you for taking the time to leave us a review! We are so pleased you enjoyed your stay with us and found us good value for money! We look forward to seeing you again.Kind Regards

5 out of 5
Heartland as its name suggests is in the heartland of Queenstown - close to the main shopping and tourist attractions. It is a great location, great facilities and caring staff. Fully recommended and great value!

Posted by on 15 Mar. 2023

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Comment from Hotel Management

8 Sep. 2023 by Amanda H

Kia Ora Rick,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels close proximity to town and enjoyed our facilities. We look forward to welcoming you back!

2 out of 5

Posted by on 11 Feb. 2023

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Comment from Hotel Management

12 Sep. 2023 by Amanda H

Kia Ora Julie,Thank you for taking the time to leave us a review. It is appreciated.Kind Regards

3 out of 5
Central to city

Posted by on 14 Dec. 2022

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4 out of 5
Very close to everything. Breakfast very reasonably priced. Would definitely stay again

Posted by on 9 Sep. 2022

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About the Heartland Hotel Queenstown

Location 27 Stanley Street, Queenstown, 9197

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, ski storage, and complimentary newspapers in the lobby are also featured at the eco-certified Heartland Hotel Queenstown. Free self parking is available. This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Heartland Hotel Queenstown offers 81 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20–29 for adults, and NZD 10–15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Hotel
  • Heartland Hotel Queenstown
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  • Queenstown Heartland
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  • Scenic Circle a Line Hotel
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Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.