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4.2 out of 5

"Everything faultless " More

By a verified traveller on Wed 10 Nov 2021

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Hotel Description

Heartland Hotel Queenstown puts you in the center of Queenstown, 0.4 km (0.3 mi) from Lake Wakatipu and 1.1 km (0.7 mi) from Skyline Queenstown. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All 81 rooms feature TVs with satellite channels, and you can enjoy free WiFi, safes, and hair dryers. Additionally, 24-hour room service, phones, and irons/ironing boards are available.

The restaurant, The Hillside Brasserie, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Places within a 5-minute walk of this 3-star Queenstown City Centre hotel include Queenstown Arts Centre and St Josephs Parish.

Standard Super King/Split

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$84* Per night/room 30 Nov. - 1 Dec.

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Super King/Split View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Chalet Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Studio, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Heartland Hotel Queenstown ratings based on 287 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Queenstown

Everyone (156) Couples (61) Family (64)
5 out of 5
Everything faultless

Posted by on 10 Nov. 2021

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4 out of 5
Great value from money and handy to town.

Posted by on 10 Oct. 2021

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5 out of 5

Posted by on 12 Sep. 2021

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2 out of 5
Towels were not clean, there was no hot water. Staff didn't know what to do about it.

Posted by on 15 Jul. 2021

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5 out of 5
Highly recommend. Great for families

Posted by on 25 Jun. 2021

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4 out of 5
Free parking. Close to town

Posted by on 5 Jun. 2021

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5 out of 5
Nice and close to activities -walking distance. Large room. Accomodated family needs/ requests

Posted by on 26 Apr. 2021

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4 out of 5
Parking was difficult but the room and staff , were great

Posted by on 25 Apr. 2021

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5 out of 5
Great customised service .. returned after 2 nights away to have the same rooms again and left bags already in our rooms.. lovely touch

Posted by on 19 Apr. 2021

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5 out of 5

Posted by on 16 Apr. 2021

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About the Heartland Hotel Queenstown

Location 27 Stanley Street, Queenstown, 9197

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, ski storage, and complimentary newspapers in the lobby are also featured at the eco-friendly Heartland Hotel Queenstown. Free self parking is available. This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Dining venue
  • Childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Heartland Hotel Queenstown offers 81 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Hotel
  • Heartland Hotel Queenstown
  • Heartland Queenstown
  • Heartland Queenstown Hotel
  • Hotel Heartland Queenstown
  • Queenstown Heartland
  • Queenstown Heartland Hotel
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown
  • Heartland Queenstown
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  • Heartland Hotel Queenstown Queenstown
  • Heartland Hotel Queenstown Hotel Queenstown

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.