All 81 rooms feature TVs with satellite channels, and you can enjoy free WiFi, safes, and hair dryers. Additionally, 24-hour room service, phones, and irons/ironing boards are available.
The restaurant, The Hillside Brasserie, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Attractions within a 20-minute drive of this 3-star Queenstown hotel include Coronet Peak Ski Area and Gibbston Valley Winery.
11 Oct. 2020 by Callum
Kia Ora, Thanks for your great review! We look forward to welcoming you back in the future. Ngā mihi, Callum – Duty Guest Services Manager
25 Sep. 2020 by Callum
Kia Ora, Thanks for taking the time to write a review. Please accept our sincere apologies for the incident that occurred, this was followed up by our management team with those involved and apologise that we were not able to get back to you. We will follow this up with the management team. We trust you enjoyed your time in Queenstown. Nga mihi, Callum – Duty Guest Services Manager
25 Sep. 2020 by Callum
Kia Ora, Thanks for your great review! We look forward to welcoming you back in the future. Nga mihi, Callum – Duty Guest Services Manager
29 Jul. 2020 by Callum
Kia Ora, Thanks for your review! We look forward to welcoming you back in the future. Nga mihi, Callum – Duty Guest Services Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, ski storage, and complimentary newspapers in the lobby are also featured at the eco-friendly Heartland Hotel Queenstown. Free self parking is available. This 3-star Queenstown hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Heartland Hotel Queenstown offers 81 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This Hotel property is rated 3 stars.