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Heartland Hotel Queenstown

3.0 star property
Comfortable eco-certified hotel near Skyline Gondola

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Photo gallery for Heartland Hotel Queenstown

View from property
View from property
Front of property - evening/night
Family Room | Lake view
Lobby lounge

Reviews

8.2

Very good

Popular amenities

  • Room service
    Room serviceRoom service
  • Gym
    GymGym
  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • Housekeeping
    HousekeepingHousekeeping
  • Laundry
    LaundryLaundry

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Popular LocationQueenstown Gardens4 min walk
  • Popular LocationKiwi and Birdlife Park12 min walk
  • Popular LocationSkyline Gondola13 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

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for 1 night
includes taxes & fees
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About the area

Queenstown

Heartland Hotel Queenstown places you in the centre of Queenstown, steps from St Josephs Parish and within a short 5-minute stroll of Queenstown Arts Centre. Highlights at this eco-friendly hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Peaks Restaurant & Bar, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3-property class Queenstown City Centre hotel include Skyline Gondola and Onsen Hot Pools.

What's nearby

  • Queenstown Gardens - 4 min walk
  • Skycity Queenstown Casino - 6 min walk
  • Kiwi and Birdlife Park - 12 min walk
  • Skyline Gondola - 13 min walk
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • ‪Fat Badgers Pizza - ‬5 min walk
  • ‪The World Bar - ‬6 min walk
  • ‪The Grille by Eichardt's - ‬6 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Heartland Hotel Queenstown

Comfortable eco-certified hotel near Skyline Gondola
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, ski storage, and tour/ticket assistance are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with a hairdryer and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: NZD 20 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
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Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
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Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heartland Hotel Queenstown?

As of 27 July 2024, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 28 July 2024 start from AU$215.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown has a free self car park. Onsite parking is limited.

Are there any beaches close to Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown is a short 5-minute walk from Queenstown Beach. Fun beach activities include waterskiing, windsurfing and parasailing.

Does Heartland Hotel Queenstown serve breakfast?

Yep, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Heartland Hotel Queenstown?

No, Heartland Hotel Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Heartland Hotel Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Heartland Hotel Queenstown?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Heartland Hotel Queenstown?

No, pets are not allowed.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 346 out of 1000 reviews" "
Rating 8 - Good. 437 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable and affordable. Value for money in Queenstown.
Stayed 1 night in Jun 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Very clean and tidy albeit a little dated in the bathroom facilities in my room. Room was nice and warm and good parking.
Stayed 1 night in Jun 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Beds & pillows need replacing. Very bad night sleep when bed is so soft and pillows are very thin. Even adding towels under the pillows didnt help. Such a shame cause everything else was as expected.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sarah

Stayed 1 night in Jun 2024

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, good value for money, the parking was a bit annoying though.
Stayed 3 nights in May 2024

8/10 Good

Robert

Stayed 1 night in May 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great although if you have room 802 you can hear the lift which woke us a few times. We didn’t use the restaurant or bar but looked very nice.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Just Okay
Great location, friendly and helpful staff. Breakfast at the adjacent restaurant was tasty. Rooms dated but clean and beds comfortable. Bathrooms in need of major overhaul as they were musty/moldy and unpleasant.
Stayed 1 night in Apr 2024

4/10 Poor

Jo

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing. Great view though and comfy bed.
In brief: Hot water ran out, shabby bathroom with hole in the floor and rooms weren’t interconnected. We chose to book two rooms at the end of a family cycling trip and requested interconnecting rooms. This was confirmed when we booked and again when we arrived. However the rooms were adjacent but not connected. The hot water ran out after one shower. There was a hole in the bathroom floor and the toilet cistern jammed and looked like someone had taken a belt sander to it. On the plus side the beds were super comfy. We were told the hot water ran out because it was a busy time and we could shower in the gym. Not good enough in a hotel. I’ve stayed in hostels and caravan parks and never had this problem before. The staff were apologetic but didn’t do anything to make up for our inconvenience. I guess since we were only staying one night we weren’t a priority. It is also a fairly noisy place as the rooms open to the outside with car parking and comings and goings all around.
Badly in need of renovating
Bathroom had hole in floor and door didn’t close properly
Nice view though
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Stayed 2 nights in Apr 2024

6/10 Okay

Hamish

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The place looks tired and old. It was not value for money we paid. Especially we paid less at other locations and had better facilities. Only positive was location to central Queenstown.
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with partner
The hotel is comfortable, staff are fantastic, rooms are dated and old but clean…ish (bathroom needs love) Beds are comfy and the room was large Our room had an amazing view and access to 2 balconys Loved our stay and would again
Stayed 3 nights in Apr 2024

10/10 Excellent

Mickie

Liked: Cleanliness, staff & service, property conditions & facilities
Ventilation was my lack of source, overall fantastic
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Queenstown
Found this great place, last minute, in QT. Awesome service from the front desk helped me get laundry done. Super cool spot, great room w a cool view. Will come back
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative to say. Property was awesome and amenities on offer excellent
Stayed 2 nights in Mar 2024

6/10 Okay

vicki

Liked: Cleanliness, staff & service
It is close to downtown, they advertise a sauna but it was closed and looked like it had been for a while
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy, Waikanae

Liked: Cleanliness, staff & service, property conditions & facilities
I liked very central. I didn’t like having breakfast with a bus load of other guests because of the covid risk. A warning to eat at a different time would have been good.
Stayed 2 nights in Mar 2024

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, staff & service
Nice spot for a short stay with an easy wander into town. Rooms need some updating & quite noisey overall.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wonderful staff. Our view room was totally worth it. Dinner on the deck.
Stayed 1 night in Mar 2024

6/10 Okay

Karenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Uncomfortable bed. A lot of road noise. Parking was first come first serve. Showing it's age. Restaurant on site was a positive.
Stayed 3 nights in Mar 2024

8/10 Good

Narendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was close to the main road. A little noisy.
Stayed 1 night in Mar 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views, good facilities and staff but unfortunately road works are disrupting the quiet with night works so roadside rooms are noisy.
Stayed 6 nights in Mar 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are beautiful views from the room and staff was friendly and quick with check in. However, the bed was a bit limp/soft so I didn't love that. Also, the shower had some damage that didn't impact ability to shower but wasn't nice to look at.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were great
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was near the event hotel but cost less.
Stayed 3 nights in Mar 2024