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The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

4.0 star property
Adults-only beachfront hotel

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

2 outdoor pools
Hallway
Junior Suite Hacienda Double
7 restaurants, breakfast, lunch, dinner served; international cuisine
Shower, free toiletries, towels
Reviews
7.8

Good

Popular amenities

  • All-inclusive
  • Pool
  • BarBarBar
  • SpaSpaSpa
  • GymGymGym
  • Room serviceRoom serviceRoom service

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Popular LocationCruise Ship Terminal10 min walk
  • Popular LocationLa Isla11 min walk
  • Popular LocationMalecon5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)10 min drive

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

7.4/10 Good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

7.3/10 Good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

8.6/10 Very good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

7.7/10 Good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

8/10 Very good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

8.1/10 Very good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

7.9/10 Good

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
Minibar
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive . Within steps you'll find Hotel Zone Beach and Playa de Oro. Highlights at this beachfront hotel include 7 restaurants, 2 outdoor swimming pools and 4 bars/lounges. .A day of pampering can include massages, body scrubs and hydrotherapy. The restaurant, Talvera, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach and enjoy the on-site 24-hour gym. Meeting rooms and a business centre are among the business amenities offered. Other amenities include 2 coffee shops/cafes and Wi-Fi in public areas. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Hotel Zone hotel include Cruise Ship Terminal and Malecon.

What's nearby

  • Puerto Mágico - 8 min walk
  • Cruise Ship Terminal - 10 min walk
  • La Isla - 11 min walk
  • International Convention Center - 4 min drive
  • Malecon - 5 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 10 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬5 min walk
  • ‪Seafire Restaurant - ‬10 min walk
  • ‪Monkey Business Puerto Vallarta - ‬6 min walk
  • ‪Tacos Mario - ‬4 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive

Adults-only beachfront hotel
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business centre and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive . For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

As of 8 June 2024, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive on 22 June 2024 start from AU$459.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Yep, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive has valet parking for MXN 55 per night.

Are there any beaches close to The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Yep, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is a short 2-minute walk from Hotel Zone Beach.

Is there a spa on site at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive have a pool?

Yep, and guests recommend it! The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive features 2 outdoor pools, 7 restaurants and 4 bars. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive .

Is The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive family-friendly?

No, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive is an adults-only property.

Is there a free airport shuttle available at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

No, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive ?

No, pets are not allowed.

The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 714 reviews" "
Rating 8 - Good. 199 out of 714 reviews" "
Rating 6 - Okay. 113 out of 714 reviews" "
Rating 4 - Poor. 63 out of 714 reviews" "
Rating 2 - Terrible. 52 out of 714 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

patricia ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would go back. Staff was excellent
Stayed 7 nights in Feb 2024

10/10 Excellent

Jaime

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with extraordinary service in a prime location.
Stayed 4 nights in Feb 2024

6/10 Okay

JB

Travelled with family
Disliked: Property conditions & facilities
For example, A lot of the property seemed run down, for example most of the beach umbrellas were broken, beach towels were limited, tattered and torn.
Stayed 4 nights in Feb 2024

10/10 Excellent

Frederick Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 9 nights in Feb 2024

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive buffets were average at best. The breakfast bacon and sausages were terrible. The French, Mexica Italian, and Steak House specialty restaruants were excellent with many seating times offered. Having to be at one of the pools by 8 AM each day in order to get lounge seating was annoying as guests were "reserving spaces then leaving their chairs for hours. This was unacceptable to us. Fortunately we had a "swim-out" suite with private soaking pool and chaise chairs as an alternative, which was great. Staff were all excellent - courteous and friendly. Bar service and quality was good. Aside from the usual noisy pool guests during the day, the grounds were relatively quiet and quiet after 9 PM. We would recommend this resort hotel to anyone.
Stayed 13 nights in Feb 2024

2/10 Terrible

PATRICK

Travelled with partner
We were robbed in our room (480). We found out the phone was not working when tried to get help. We have not received any follow up and when we asked for the police they advised very strongly that their security will be handling and would make that call. They did a down loads of electric door lock and took pictures and downloaded the camera at our door. Have not received updates and no one answers resort phone.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect specially the adult pool only. The only negative part for us was the people go put the books or towels in the pool chairs and leave for hours. I don’t think people should be allowed to do that.
Stayed 2 nights in Feb 2024

6/10 Okay

Catherine Rita

Travelled with partner
Liked: Staff & service
We just returned from 10 days at this property. Initially we didn’t really like it but it grew on us I think mostly due to the fantastic staff and service. I would say it’s an ok resort. If your looking for no frills it’s fine. The Hacienda pool has no ocean view which we adjusted to because the Krystal side does have the beach but the pool and surroundings were very crowded. We found the dining to be enjoyable but grew tired of the limited options after a couple of visits. A few additional options would help for a longer stay. The biggest issue and most annoying was the lack of chairs and towels. Everyday was a battle to find loungers unless you get up at 5:30 am to save a spot. I finally decided to make that sacrifice to ensure a nice spot. On vacation it’s not ideal and shouldn’t be necessary. There definitely was not enough chairs for the number of people there. Towels were only available in morning or late afternoon and if you didn’t grab the right away out of luck. I met a couple that had been there the year prior and the thought was that there were not as many chairs as the last visit and as they break they are not being replaced. Service at the pool and dining really was fantastic. We enjoyed a couples massage at the spa it was very enjoyable and a pleasant setting. The room was fine nothing special. Overall I would say it was priced accordingly but the chair issue was very aggravating.
Stayed 10 nights in Feb 2024

10/10 Excellent

gabino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is small the adult section which is good. Food was amazing no complain,Daniel the bartender was awesome make you sure visit him and the staff was the best can’t complain make sure you tip then they go out of there way to take care of you
Stayed 6 nights in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are exceptionally nice, very friendly and efficient. A la cart restaurants have improved since last year. Our only complaint was the horribly loud karaoke events held nightly in the lobby of the Krystal Grand.
Stayed 14 nights in Feb 2024