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Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

4.5 star property

Photo gallery for Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Interior
Balcony
Deluxe Premium Ocean Front | Beach/ocean view
Deluxe Premium Ocean Front | Jetted bathtub
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
The current price is AU$487
includes taxes & fees
10 May - 11 May

Explore the area

View map
Diego Rivera 121, Zona Hotelera Las Glorias, Puerto Vallarta, 48330
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, Playa Las Glorias
    ‪7 min walk‬
  • Place, Plaza Caracol
    ‪12 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Deluxe Ocean Front

Superior Deluxe Ocean Front

Superior Deluxe Ocean Front

10.0 out of 10
Exceptional
(6 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Premium Ocean Front

Deluxe Premium Ocean Front

Deluxe Premium Ocean Front

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite Premium Ocean Front

Suite Premium Ocean Front | View from room

Suite Premium Ocean Front

  • Ocean view
  • 85 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Sunset Suite Ocean Front

Sunset Suite Ocean Front

Sunset Suite Ocean Front

  • Sea view
  • 155 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean Front

Deluxe Ocean Front

Deluxe Ocean Front

8.6 out of 10
Excellent
(56 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Suite with Hot Tub

Jetted bathtub

Oceanfront Suite with Hot Tub

9.4 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 111 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Puerto Vallarta

A luxury stay in the heart of Puerto Vallarta awaits you at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive. You'll be 0.2 km (0.1 mi) from Bay of Banderas and 2.9 km (1.8 mi) from Cruise Ship Terminal. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Zen Set Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, El Mirador Bistro Grill, is open for breakfast, brunch, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .With a stay at this 4.5-property class Hotel Zone property, you'll be 3.3 km (2.1 mi) from Malecon and 4.1 km (2.6 mi) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Playa Las Glorias - 7 min walk - 0.6 km
  • Plaza Caracol - 12 min walk - 1.1 km
  • La Isla - 19 min walk - 1.6 km
  • Camarones Beach - 4 min drive - 2.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪The Sunset Lobby Bar - ‬1 min walk
  • Mirador Bistro & Grill
  • ‪Restaurante Pérgolas - ‬2 min walk
  • ‪Organic Café - ‬4 min walk
  • ‪Sky Bar - ‬3 min walk

About this property

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Puerto Vallarta property is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 16 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers 100 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Zen Set Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresko
  • El Mirador Bistro Grill
  • HAÁPANI
  • La Trattoria di Luciano
  • Tratoria Piccolo

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (127 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (89 centimetre high)

More

  • 1 building
  • 16 floors
  • Art Deco architecture
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 990 per pet, per night, plus a one-time cleaning fee of MXN 500 and a deposit of MXN 2000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay
  • A damage deposit of MXN 2000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 990 per pet, per night plus a one-off MXN 500 cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sunset Beach Plaza
Sunset Plaza
Sunset Plaza Beach
Sunset Plaza Beach Puerto Vallarta
Sunset Plaza Beach Resort
Sunset Plaza Beach Resort Puerto Vallarta
Sunset Plaza Resort
Sunset Plaza Beach Resort Pto Vallarta All Inclusive
Sunset Plaza Beach Resort Pto All Inclusive
Sunset Plaza Beach Pto Vallarta All Inclusive
Sunset Plaza Beach Pto All Inclusive
Sunset Plaza Beach Resort Spa Pto Vallarta All Inclusive
Sunset Plaza Pto Inclusive

Frequently asked questions

What is the cancellation policy at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

As of 9 May 2026, prices found for a 1-night stay for 2 adults at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive on 10 May 2026 start from AU$487, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is a short 3-minute walk from Hotel Zone Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Zen Set Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have a pool?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive features 3 outdoor pools, 2 hot tubs and 4 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive.

Is Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

No, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Cats and dogs are welcome at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive, with dog exercise areas on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1008 reviews
Rating 8 - Good. 240 out of 1008 reviews
Rating 6 - Okay. 104 out of 1008 reviews
Rating 4 - Poor. 56 out of 1008 reviews
Rating 2 - Terrible. 33 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jared Austin

Stayed 6 nights in Feb 2026

10/10 Excellent

Hillary

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
This hotel was exceptional. The room was a little outdated but very clean and an amazing view. All the food was really good and much better than a lot of restaurants. The staff was so friendly and our Butler, Alfonso was just fantastic! He went above and beyond to make our stay memorable. Thank you Alfonso and thank you Sunset Beach
Stayed 4 nights in Feb 2026

6/10 Okay

Alyssa

Travelled with family
Liked: Cleanliness
This hotel is in the middle of an expansion and renovation so there is active construction going on daily which is not disclosed anywhere. It will likely be another 3-5 years if I had to guess based on what they’re trying to accomplish. There are only 2 sit down restaurants for dinner but they do change their menus every night so they don’t feel monotonous and aside from a few not so great meals was-overall ok. The location is convenient equal distance from airport to “centro” and also very close to the port where a lot of excursions leave from. The staff was great, the renovated rooms are nicely done (could use more/ better bedding) but the views of ocean, sunset and whales.. (yes whales!) is amazing. It’s relatively quiet and you can hear the waves crashing below morning and night. There’s a lot of pros to this hotel but also cons that you wouldn’t pick up on by just looking at their website such as the construction. Also the coffee offered onsite is pretty bad, especially if you’re a coffee drinker. Drinks are very weak. Overall, everything was OK. Good value compared to other all inclusives but it’s not their you don’t have super high standards… most of the hotel and amenities are outdated, pool tiles are dirty/ missing etc.
Stayed 7 nights in Jan 2026

10/10 Excellent

Karin, Issaquah

Stayed 5 nights in Jan 2026

10/10 Excellent

Bruce J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly and attentive staff. Great room and food. Idea location.
Stayed 4 nights in Jan 2026

10/10 Excellent

Savannah

Stayed 2 nights in Jan 2026

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent about our stay! The staff went above and beyond, service was amazing!! The rooms, grounds, restaurants were very clean. It was like home away from home....the plus side service was excellent!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Ekaterina

Stayed 6 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities
We had an amazing stay at sunset plaza resort. Whilst the hotel rooms were a little dated the resort itself was beautiful and very friendly. The staff were what honestly made our holiday making us feel so special and welcome from day one with a genuine kindness and warmth. We will definitely be returning. The location was wonderful and food was also very good.
The beach from our hotel
Dinner alfresco.
Hotel view with morning coffee
Stayed 9 nights in Jan 2026

10/10 Excellent

Gregory Lyle

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Great view. Staff positive and friendly
Stayed 7 nights in Jan 2026

4/10 Poor

David

Liked: Cleanliness
Disliked: Amenities
No hot water for showers I had to unplug the fridge to find a working outlet. Pool area was decent but their blender broke, so no blended drinks.
Stayed 1 night in Jan 2026

10/10 Excellent

Mark Pope

Stayed 7 nights in Jan 2026

8/10 Good

joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay in the suite it was nice having 2 restroom and a normal size fridge. The curtain are stained here and there but the staff and food are delicious. Make sure to stop by allegro the pizza it's a hidden diamond. I've had pizza in NY, Chicago, Detroit and Italy it's flat bread style and it's some of the best I've had. Make sure Alex does it for you. He is the main chef
Stayed 3 nights in Nov 2025

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and food
Stayed 3 nights in Jan 2026

10/10 Excellent

Joseph

Brsit
Stayed 4 nights in Jan 2026

8/10 Good

Kim, Spruce Grove

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, friendly staff and food was good
Stayed 7 nights in Jan 2026

8/10 Good

Lyubov

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, restaurants and bar staff were very pleasant especially Victor and Antonio. Front desk people were ok…I didn’t like that each person had their rules and way of doing things and they were not the same for everyone. Beach is very abrupt and deep - so not really for small children.
Stayed 9 nights in Jan 2026

10/10 Excellent

Shannon Leah

From the moment we walked onto the resort until the moment we left, it was the best all-inclusive experience I have ever had! Service, Cleanliness, Proffesuinalism
Stayed 7 nights in Jan 2026

2/10 Terrible

Ashley

Stayed 3 nights in Jan 2026

8/10 Good

Felipe

Liked: Cleanliness
Disliked: Amenities
Vibe was mid
Stayed 3 nights in Jan 2026

2/10 Terrible

Gordon Wayne

Travelled with partner
We had a terrifying experience. During the middle of the night the person in the adjoining room was trying to pick the lock to enter our room. All but 4 of the suites at this hotel have connecting doors to the adjoining suites. My wife was sleeping next to the door without her hearing aid. I was sleeping in the second bed. Thank god I had turned off the air conditioning because it was noisy or I probably wouldn't have been woken up by the person picking the lock. I banged on the door and yelled at him stop. Total silence after that. I called the front desk and told the person someone from the adjoining room was trying to pick the lock open to our suite. He said he would call security. I asked him to have them come talk to me. We didn't here any noises coming from the adjoining suite. About 30 minutes later I went down to the front desk and spoke with the attendant. He said he tried calling the guest but he didn't pick up and it's too late at night to do anything. I asked if he could call the police. He said he was probably just drunk and we'll have our security deal with it. I said this was someone who was trying to pick the lock. Who does that? What was he going to do to us if he got through the door? He kept saying it was late and we'll talk to him in the morning. I asked for another suite. He said one of the 4 private rooms would be free later today. Of course we didn't sleep all night. I spoke to the manager who told me the same thing. They didn't do anything to help us.
Stayed 8 nights in Jan 2026

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Miguel at the front door was GREAT !!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Anne Elisabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service lovely place.. easy to get around. I have traveled and I loved it!
Stayed 7 nights in Jan 2026

10/10 Excellent

Peter John

Liked: Amenities
Yes everything thing was great
Stayed 11 nights in Jan 2026

8/10 Good

Jenia

Stayed 6 nights in Jan 2026