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Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

View from property
Oceanfront Suite with Hot Tub
3 restaurants, breakfast served
Superior Deluxe Ocean Front | Wardrobe
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
The current price is AU$420
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
Diego Rivera 121, Zona Hotelera Las Glorias, Puerto Vallarta, 48330
  • Hotel Zone Beach
    ‪2 min walk‬
  • Malecon
    ‪3 min drive‬
  • Cruise Ship Terminal
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite Premium Ocean Front

Suite Premium Ocean Front | View from room

Suite Premium Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
HDTV
Pillow menu
Blackout curtains
Premium bedding
Ceiling fan
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Sunset Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Kitchen
Free minibar items
HDTV
Pillow menu
Blackout curtains
Premium bedding
  • 155 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean Front

Superior Deluxe Ocean Front

Superior Deluxe Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Pillow menu
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Premium Ocean Front

Deluxe Premium Ocean Front

Deluxe Premium Ocean Front

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Pillow menu
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Oceanfront Suite with Hot Tub

Jetted bathtub

Oceanfront Suite with Hot Tub

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 111 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean Front

Deluxe Ocean Front

Deluxe Ocean Front

8.6 out of 10
Excellent
(37 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Pillow menu
Ceiling fan
Separate bedroom
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.4 out of 5, Excellent, 1,100 reviews
The price is AU$592
includes taxes & fees
28 Sept - 29 Sept
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

About the area

Puerto Vallarta

A luxury stay in the heart of Puerto Vallarta awaits you at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive. You'll be 2.9 km (1.8 mi) from Cruise Ship Terminal and 3.2 km (2 mi) from Malecon. Highlights at this all-inclusive property include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Zen Set Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, El Mirador Bistro Grill, is open for breakfast, brunch, lunch and dinner. Aqua Bar is the property's own cocktail bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 4.5-property class Hotel Zone property include Bay of Banderas and Los Arcos.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Playa Las Glorias - 7 min walk - 0.6 km
  • Malecon - 3 min drive - 3.1 km
  • Cruise Ship Terminal - 3 min drive - 2.7 km
  • Playa de los Muertos - 5 min drive - 4.6 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪El Camaron Express - ‬3 min walk
  • ‪Organic Café - ‬4 min walk
  • ‪Mirador Bistro & Grill - ‬1 min walk
  • ‪Tsunami - ‬4 min walk
  • ‪The Sunset Lobby Bar - ‬1 min walk

About this property

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Luxury property on the beach, with 3 outdoor pools
Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Puerto Vallarta property is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers 100 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Zen Set Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

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Fiesta Americana Puerto Vallarta All Inclusive & Spa

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,317 reviews
The price is AU$515
includes taxes & fees
28 Sept - 29 Sept
Fiesta Americana Puerto Vallarta All Inclusive & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresko
  • Aqua Bar
  • El Mirador Bistro Grill
  • La Trattoria di Luciano
  • Tratoria Piccolo

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (127 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (89 centimetre high)

More

  • 1 building
  • 16 floors
  • Art Deco architecture
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 990 per pet, per night, plus a one-time cleaning fee of MXN 500 and a deposit of MXN 2000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay
  • A damage deposit of MXN 2000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 990 per pet, per night plus a one-off MXN 500 cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sunset Beach Plaza
Sunset Plaza
Sunset Plaza Beach
Sunset Plaza Beach Puerto Vallarta
Sunset Plaza Beach Resort
Sunset Plaza Beach Resort Puerto Vallarta
Sunset Plaza Resort
Sunset Plaza Beach Resort Pto Vallarta All Inclusive
Sunset Plaza Beach Resort Pto All Inclusive
Sunset Plaza Beach Pto Vallarta All Inclusive
Sunset Plaza Beach Pto All Inclusive
Sunset Plaza Beach Resort Spa Pto Vallarta All Inclusive
Sunset Plaza Pto Inclusive

Frequently asked questions

What is the cancellation policy at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive on 3 Oct 2025 start from AU$420.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is a short 3-minute walk from Hotel Zone Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Zen Set Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have a pool?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive features 3 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive.

Is Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

No, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Cats and dogs are welcome at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive, with dog exercise areas on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Reviews

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 574 out of 1010 reviews
Rating 8 - Good. 237 out of 1010 reviews
Rating 6 - Okay. 113 out of 1010 reviews
Rating 4 - Poor. 51 out of 1010 reviews
Rating 2 - Terrible. 35 out of 1010 reviews

Reviews

10/10 Excellent

manuel

Stayed 4 nights in May 2025

8/10 Good

Champain

Liked: Cleanliness, property conditions & facilities
It was nice for the price, swim up bar was the highlight! Amazing views right on the beach.
Stayed 3 nights in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 7 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

6/10 Okay

Luis

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very Limited Food Options Rooms are old Beds and pillow are super uncomfortable Swim up bar is really good Bartender will keep giving you drinks
Stayed 7 nights in Jun 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spectacular views of both the mountains and the beach. Clean, comfortable room with good air conditioning. Service staff friendly and especially attentive/accommodating. Excursion prices were very fair and day trips were fun. Spa experience was outstanding.
Stayed 4 nights in Jun 2025

6/10 Okay

Stephanie A

Travelled with partner
The staff was very nice and helpful. The food was the biggest negative for us. We did the all-inclusive and ended up eating out because outside of the food you could order at the pool that was good, everything else we has was not edible.
Stayed 3 nights in Jun 2025

6/10 Okay

Ajay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The facility is adding more rooms. located on the beach but the beach is not cleaned everyday. There is very limited dinning options: Only 2 restaurants with one taking dinner reservations only with 6 tables while other takes all the load which means service is limited. As with other all inclusive resorts, food options are also very limited. We paid for food but ended up eating outside as choices were not vegetarian friendly or same 6 menu items repeating throughout the entire week we were there. Staff is super friendly, and work really hard. Our flight was later in the evening and checkout was ta noon. We requested to checkout but hang in the hotel for some time which was not welcomed and they removed our all inclusive access as well.
Stayed 4 nights in Jun 2025

10/10 Excellent

Cynthia, Las Vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was small but everyone was friendly and catering. The staff was always on top of everything we needed during our trip. Food was really good. My room I got was in the new part of their building and was nice and clean and had a beautiful view.
Stayed 4 nights in Jun 2025

10/10 Excellent

Amy

I had an amazing time here. The staff are five star, the rooms are lovely, the beach is great and so is the food. Lots of fun activities if you're alone or with a group. Definitely I will be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property with nice view and amazing hotel service
Stayed 3 nights in Jun 2025

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location right on the beach. Staff very helpful and friendly. Room was kept very clean and serviced. However, they are still in the process of building on a new section of the hotel so that is rather an eyesore. I don't know what's the problem since there were no workers working on it this time we were there (May 2025) or when we were there in January/February 2025.
Stayed 15 nights in May 2025

10/10 Excellent

Liliana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are respectful, attentive and kind.
Stayed 4 nights in Jun 2025

10/10 Excellent

Fatma

Stayed 5 nights in Jun 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were super helpful and accommodated us
Stayed 8 nights in Jun 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was what brought us back,, food is excellent,
Stayed 7 nights in May 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best Vacation! Fabulous Resort with friendly and attentive staff!
Stayed 4 nights in Jun 2025

10/10 Excellent

Larry

Stayed 4 nights in Jun 2025

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Xavier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would have gave them 5 stars if they changed my beds the last night I was there. Also when I got there I was pressured to go to a 75 minute sales. I was made to give 400 Pesci. I didn’t it make it and it was suppose to be refunded, but it was not. When I went to ask for it, I was redirected to another lady who was not available. It’s only 400 pesxoa I’ll survive but it’s the principal. Plus my time is money if you want me to stay and do these sales pitch pay me for it. Otherwise those 75 mins illl never get back. And i did not pay to do that.
Stayed 3 nights in Jun 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Seyedhossein

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Jun 2025

10/10 Excellent

Karin Victoria Buchwald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great guest service, personable, rooms are spacious, nice and clean, resort common areas are well kept, pools are sparkling clean and at a perfect temperature, food was great but could have more options, sunsets beautiful, beach always cleaned up and beautiful, we loved this place and we will be back.
Stayed 4 nights in May 2025

2/10 Terrible

Anita, Rowland heights

Travelled with group
Disliked: Property conditions & facilities
The front desk customer service is really unprofessional, I have been to all over the world that I have never meet the service like this , very unacceptable!! This hotel offer free wifi and primier wifi , but the web page might lead you to click to premier one accidentally. When I checked out , the front desk said to me that we click 3 times , we showed her that we have never used that and our setting always shows free WiFi , and we didn’t even have to log in after the first day check in . She said even it shows free WiFi on your setting , once you had click that bottom and even you click out right away , we have to charge you !! My roommate tried to tell her that we had never used that , then this front desk tried to show her how to make this mistake .. So you know it will be happening so easy ? Then you told me regardless if we used it , regardless the setting wifi shows that we are not link with your premier wifi , we will still have to pay and for three days ??? We stayed for 4 nights , we went out of the hotel for excursion 2 days whole day .. then she insisted to ask us to pay ??? This is just a ripe off , and I have never know that you have to pay the service that you didn’t get !! We end up to pay cause our driver was waiting by the entrance and she repeated what she said that even you don’t use it , you have to pay .. I told her that I won’t be back and I’ll give here bad review , she was still repeat the same words .. she was ruining my vacation at the very last
Stayed 4 nights in May 2025

4/10 Poor

Jahangir, Simi Valley

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was kind of clean but there were no activities for fun for guests.
Stayed 3 nights in May 2025