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Plaza Pelicanos Grand Beach Resort - All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Malecon

Photo gallery for Plaza Pelicanos Grand Beach Resort - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Bar (on property)
On the beach, sun-loungers, beach umbrellas, beach towels
One Bedroom Suite Ocean View | Terrace/patio
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • 24/7 front desk
The current price is AU$252
includes taxes & fees
21 May - 22 May

Explore the area

Map
Jose Clemente Orozco 131, Zona Hotelera Norte, Puerto Vallarta, JAL, 48300
  • Malecon
    ‪3 min drive‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Playa de los Muertos
    ‪16 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard King Room

Standard King Room | Terrace/patio

Standard King Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio with Kitchenette

Shower, free toiletries, hair dryer, towels

Studio with Kitchenette

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Family Suite Pool View

Two Bedroom Family Suite Pool View

Two Bedroom Family Suite Pool View

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 109 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for One Bedroom Suite Ocean View

One Bedroom Suite Ocean View

One Bedroom Suite Ocean View

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Two Bedroom Family Suite Ocean View

Two Bedroom Family Suite Ocean View

Two Bedroom Family Suite Ocean View

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • 109.0 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Standard Double Room

In-room safe, blackout curtains, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Suite

In-room safe, blackout curtains, iron/ironing board

One Bedroom Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
Flat-screen TV
  • Mountain view
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Vallarta

An all-inclusive stay in the heart of Puerto Vallarta awaits you at Plaza Pelicanos Grand Beach Resort - All Inclusive. You'll be 2.9 km (1.8 mi) from Malecon and 3 km (1.8 mi) from Cruise Ship Terminal. Highlights at this beachfront property include 2 restaurants, an outdoor swimming pool and free buffet breakfast. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. The buffet restaurant, Las Pergolas Restaurant, is open for breakfast, lunch and dinner. Sky Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a children's swimming pool. Each morning free breakfast is served. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Hotel Zone property include Bay of Banderas and Vallarta Adventures.

What's nearby

  • Playa Las Glorias - 8 min walk - 0.7 km
  • La Isla - 2 min drive - 1.9 km
  • Malecon - 3 min drive - 2.9 km
  • Cruise Ship Terminal - 4 min drive - 3.1 km
  • Playa de los Muertos - 16 min drive - 4.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Himitsu - ‬4 min walk
  • ‪El Camaron Express - ‬3 min walk
  • ‪The Sunset Lobby Bar - ‬2 min walk
  • ‪Organic Café - ‬3 min walk
  • ‪Restaurante Casa Tamarindo - ‬4 min walk

About this property

Plaza Pelicanos Grand Beach Resort - All Inclusive

Family fun on the beach, with outdoor pool, near Malecon
Plaza Pelicanos Grand Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Plaza Pelicanos Grand Beach Resort - All Inclusive such as a complimentary children's club, an outdoor pool and a children's pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a fitness centre and a rooftop terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 100 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Plaza Pelicanos Grand Beach Resort - All Inclusive offers 100 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Plaza Pelicanos Club Beach Resort All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.6 out of 5, Good, 997 reviews
The price is AU$244
includes taxes & fees
6 May - 7 May
Plaza Pelicanos Club Beach Resort All Inclusive

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Flor de Calabaza
  • Las Pergolas Restaurant
  • Pizzeria
  • Sky Bar
  • Snacks Calandrias

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.
Room service is available 7 AM - 6 PM.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Plaza Pelicanos Grand Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Pelicanos Beach Resort
Pelicanos
Pelicanos Grand
Pelicanos Grand Beach Resort
Plaza Pelicanos Beach Resort
Plaza Pelicanos Grand
Plaza Pelicanos Grand Beach
Plaza Pelicanos Grand Beach Puerto Vallarta
Plaza Pelicanos Grand Beach Resort
Plaza Pelicanos Grand Beach Resort Puerto Vallarta
Hotel Pelicanos Puerto Vallarta
Hotel Plaza Pelicanos Grand Beach
Pelicanos Puerto Vallarta
Plaza Pelicanos Grand Beach Hotel
Plaza Pelicanos Puerto Vallarta
Plaza Pelicanos Grand Beach Resort All Inclusive Puerto Vallarta
Plaza Pelicanos Grand Beach Resort All Inclusive
Plaza Pelicanos Grand Beach All Inclusive Puerto Vallarta
Plaza Pelicanos Grand Beach All Inclusive
Plaza Pelicanos Inclusive
Plaza Pelicanos Grand Beach Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Plaza Pelicanos Grand Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Plaza Pelicanos Grand Beach Resort - All Inclusive?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Plaza Pelicanos Grand Beach Resort - All Inclusive on 21 May 2025 start from AU$252.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Yep, Plaza Pelicanos Grand Beach Resort - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Plaza Pelicanos Grand Beach Resort - All Inclusive?

Yep, Plaza Pelicanos Grand Beach Resort - All Inclusive is a short 2-minute walk from Hotel Zone Beach. Fun beach activities include snorkelling, scuba diving and parasailing.

Is there a spa on site at Plaza Pelicanos Grand Beach Resort - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Plaza Pelicanos Grand Beach Resort - All Inclusive have a pool?

Plaza Pelicanos Grand Beach Resort - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Is Plaza Pelicanos Grand Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Plaza Pelicanos Grand Beach Resort - All Inclusive is a hit with families.

Does Plaza Pelicanos Grand Beach Resort - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is available daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Plaza Pelicanos Grand Beach Resort - All Inclusive?

No, Plaza Pelicanos Grand Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Plaza Pelicanos Grand Beach Resort - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Plaza Pelicanos Grand Beach Resort - All Inclusive?

No, pets and service animals are not allowed.

Plaza Pelicanos Grand Beach Resort - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 983 reviews
Rating 8 - Good. 348 out of 983 reviews
Rating 6 - Okay. 197 out of 983 reviews
Rating 4 - Poor. 88 out of 983 reviews
Rating 2 - Terrible. 65 out of 983 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dean Miles

Travelled with partner
Not a lot of palopas on the beach. Steep grade on beach. Not great for swimming. Staff super friendly.
Stayed 7 nights in Jan 2025

4/10 Poor

Brenda, Shoreview

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old. It is in need of many updates. The food is cold. Smells musty. I did not receive the room I requested.
Stayed 6 nights in Jan 2025

6/10 Okay

Suzanne

Travelled with partner
Disliked: Property conditions & facilities
Other than no hot water in the shower, the timeshare money grab from the hotel itself, the obvious unkempt state, lack of dining options, and partial rude staff; the stay was enjoyable. What made the place was the guests and most of the great staff! Unsure if we'd recommend or if we'll return as of yet.
Stayed 10 nights in Jan 2025

8/10 Good

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Jordon

Travelled with partner
Liked: Staff & service, amenities
Canadian couple on our honeymoon. Everything was what we expected for the money we paid. Yes, you can spend up to double the price and get a much better experience. We read the reviews before leaving, and got nervous over all the 1 star reviews. Don't let them deter you. There were some "Karen's" complaining that they are not receiving a 10/10 experience. You get what you pay for, and we were more than happy with the service, cleanliness, and food. If you want a Mexican experience, you'll get it. If you want the Hilton experience, go there, and leave the friendly staff in Mexico alone.
Stayed 8 nights in Jan 2025

6/10 Okay

Gayle

Travelled with family, Travelled with group
no hot water in shower until 3rd day. multiple complaints until requested move. same basic food most everyday, warm at best. never hot. minimal seating around pool. bathroom really need upgrading. overall service at dining and pool.was excellant.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Dale M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 7 nights in Jan 2025

8/10 Good

Rigoberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 4 nights in Jan 2025

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort definitely needs some upgrading. My room did look like the images on the website, but the bathroom was VERY outdated. The water in the shower was warm at best, never hot at any time of day. The room also smelled like mold which I realized was coming from the decorative pillows on the beds. The AC in the room was great. The pool and beach area was decent and clean. The food was fine, but nothing outstanding. The wait staff was very kind and helpful. The wifi only worked in some areas of the common areas, not in my room. My phone also didn't work in the room. The resort is very close to town and on a bus route. Uber and Taxi were also available here.
Stayed 2 nights in Jan 2025

4/10 Poor

Robin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room had no balcony as shown in all the pictures of the king room, my bathroom shower had no hot water and tub took over an hour to drain after each shower. The whole bathroom was run down and crusty looking, could barely see in the mirror as it was scratched or broken. Wifi is very limited in public areas but none in your room. The beach had about 10 loungers for the whole building so a struggle to get seating near the pool or the beach..
Stayed 2 nights in Jan 2025

10/10 Excellent

Aniko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed at the Grand Pelicanos for one night. Also used the option to extend our stay at the resort till 3pm after checking out. The property is well maintained older resort and not too big. Service was excellent. We had an issue someone steeling our beach towels, but the staff resolved the problem quickly. The rooftop bar is a nice bonus, unfortunately the weather didn't allow us to enjoy it fully. The room was basic, but clean. We ate at the buffet and a wood fire oven pizza by the pool-all was good. We missed sitting on the beach, umbrellas and chairs are only available by the pool. It was decent value for the money.
Stayed 1 night in Jan 2025

10/10 Excellent

Laurence, East Gwillimbury

Stayed 4 nights in Jan 2025

8/10 Good

Catheryne J, Burnaby

Liked: Staff & service, property conditions & facilities
The staff was always awesome, friendly and kind. The buffet was good, great variety plus food at the pool and a casual food truck spot toi. The pools and swim up bar were great, the beach is great, location is great. My only complaint is that the room was cleaned but had a strong mold smell, as well as some areas in the hallway. It's humid so the air conditioning has to be on at all times or the room gets very damp. It's an old hotel so that may be a factor in that issue. The smell was my only issue.
Stayed 6 nights in Jan 2025

4/10 Poor

Grayson

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We would never go back to this place. For starters, we have 5 rooms total. Not a single shower drained in any of the rooms. One of the rooms had cockroaches. We asked to switch multiple times, but were told they were all booked. The food was okay. It was frustrating that most of the staff didn't understand english. That made it difficult to communicate. Our purse was stolen one day out by the pool. The staff was not helpful at all when it came to this. One of the members of our group was handicapped. It was not a handicap-friendly place. The staff wasn't willing to help out when needed. It was just overall a nightmare. We do not recommend this place unless you speak Spanish. We also do not recommend it if you need clean bug free rooms, showers that drain and bathrooms that flood when showering or handicap friendly.
Stayed 4 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bath enamel was peeling Mirror was very cloudy Curtains broken General upkeep of room is poor Loud banging through night Common facilities were pretty good Drinks were weak and poor
Stayed 3 nights in Jan 2025

8/10 Good

Kimberly

Travelled with family
The property itself is well maintained and provides many loungers around the pool or on a sandy space looking out on the ocean. The staff are very good. Cannot say enough about Sergio who works in the Pergolas restaurant is exceptional. He is professional and goes above and beyond to serve his clientele.
Stayed 7 nights in Jan 2025

4/10 Poor

NORMA

Travelled with family
Disliked: Cleanliness
I would have given a 4 star to the staff but the front Desk personnel are very, very Rude!. Their attitude was very bad and they did not care about any of our concerns. Diana is the best! Diana was very Kind.
Stayed 5 nights in Jan 2025

6/10 Okay

Pearle

Liked: Cleanliness, staff & service, amenities
Internet was poor. Food was exactly the same as 7 years ago.
Stayed 7 nights in Jan 2025

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, amenities
Some of the front desk staff when checking in! Food was pretty good, had to keep asking for towels! Would not recommend
Stayed 7 nights in Dec 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and staff were great! Our room was run down, but not horrible. Overall, a great 8 nights stay!
Stayed 8 nights in Jan 2025

2/10 Terrible

Nancy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked, my check in time said it was at 3pm but when we arrived they told us check in time was 4-4:30pm. The entire hotel smelled like humidity. When we finally got our room the door was broken as well as the curtains. They refused to moved us to a different room instead, they made us wait for maintenance to fix the door because it wouldn't close. Curtain remained broken so at night i had to improvised so in the morning we wouldn't have the sun in our eyes early in the morning so i ended up using my bobby pins to close the curtain the best that i could. Jacuzzi on the roof was close for maintenance, a staff member said it'd remain close for a while. You can tell they are trying to save a penny when it comes to food. Most of it is vegetables and legumes and the way they make the food is not tasty at all. All their snacks like ceviche, nachos, etc were horrible and tasted so cheap. Difficult to exchange wet/dirty towels for clean/dry ones because a lot of the times there's no one there. On 1 ocacion i had to wait about 40 minutes for someone to come so i can return the towels (because you are required to return them by 9pm). Not enough chairs etc for people around the pool, people at the front desk very rude. 1st and last time i stay at this hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Khoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool water is cold in the winter months. Too bad that my room does not have WIFI.
Stayed 7 nights in Dec 2024

6/10 Okay

Dannan

Disliked: Cleanliness, property conditions & facilities
Run down
Stayed 2 nights in Jan 2025

4/10 Poor

Pragati

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024