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Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5 star property
Family fun on the beach, with free water park, near La Isla

Photo gallery for Sunscape Puerto Vallarta Resort & Spa All Inclusive

Relax by the central pool surrounded by sun loungers and umbrellas with ocean views.
Enjoy al fresco dining with ocean views and a serene atmosphere.
Relax in a shaded beachfront bar area with ocean views and a tropical atmosphere.
Enjoy a sea view from the balcony, featuring a sofa, table, and chair.
Relax by the infinity pool overlooking the ocean, surrounded by palm trees and comfortable sun loungers.

Popular amenities

  • All-inclusive
  • Spa
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
The current price is AU$295
includes taxes & fees
31 Aug - 1 Sept

Explore the area

Map
Puerto Vallarta
  • La Isla
    ‪2 min walk‬
  • Cruise Ship Terminal
    ‪17 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Resort View Double

View from room

Deluxe Resort View Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Kids

Deluxe Family Kids

Deluxe Family Kids

Highlights

Garden
Deck/patio
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 4

View all photos for Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2

View all photos for Deluxe Resort View King

1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Resort View King

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Cable channels
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 33.1 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Partial Ocean View Double

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 33.1 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 63 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Bay View Double

1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Junior Suite Bay View Double

7.0 out of 10
Good
(7 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Sun Club Junior Suite Bay View

1 bedroom, in-room safe, iron/ironing board, free WiFi

Sun Club Junior Suite Bay View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Sunscape Puerto Vallarta Resort & Spa All Inclusive. Within steps you'll find La Isla and you'll be within a 20-minute stroll of Cruise Ship Terminal. Highlights at this beachfront property include 4 restaurants, 4 bars/lounges and a free water park. .A pampering day can include deep-tissue massages and Swedish massages. The buffet restaurant, World Café, is open for breakfast, lunch and dinner. Rendevous Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a gym and a free children's club. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Hotel Zone property include Malecon and Nayar Vidanta Golf.

What's nearby

  • La Isla - 2 min walk - 0.2 km
  • Hotel Zone Beach - 12 min walk - 1.1 km
  • Cruise Ship Terminal - 17 min walk - 1.5 km
  • Malecon - 4 min drive - 4.2 km
  • Playa de los Muertos - 6 min drive - 5.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Campomar Puerto Vallarta - ‬1 min walk
  • ‪Food Park PV - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪La Dolce Ristorante - ‬1 min walk

About this property

Sunscape Puerto Vallarta Resort & Spa All Inclusive

Family fun on the beach, with free water park, near La Isla
Sunscape Puerto Vallarta Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers its guests a complimentary water park, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a fitness centre are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 340 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with a safe and free newspapers. Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Puerto Vallarta property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

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Barceló Puerto Vallarta - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, 2,826 reviews
The price is AU$375
includes taxes & fees
1 Sept - 2 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Da Mario
  • Rendevous Bar
  • Sea Side Grill
  • Tiki Taco
  • World Café

Things to do

  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Children's pool
  • Foosball table
  • Free children's club
  • Free water park
  • Games
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Playground
  • Scuba diving
  • Shopping
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive

Frequently asked questions

What is the cancellation policy at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Sunscape Puerto Vallarta Resort & Spa All Inclusive on 29 Aug 2025 start from AU$341.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Yep, Sunscape Puerto Vallarta Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Yep, Sunscape Puerto Vallarta Resort & Spa All Inclusive is a short 13-minute walk from Hotel Zone Beach. Fun beach activities include volleyball, scuba diving and kayaking.

Is there a spa on site at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

There's no onsite spa, but this property does offer services like beachside massages.

Does Sunscape Puerto Vallarta Resort & Spa All Inclusive have a pool?

Yep, and guests recommend it! Sunscape Puerto Vallarta Resort & Spa All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Puerto Vallarta Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Sunscape Puerto Vallarta Resort & Spa All Inclusive features an outdoor pool, 4 restaurants and 4 bars.

Is Sunscape Puerto Vallarta Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunscape Puerto Vallarta Resort & Spa All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

No, Sunscape Puerto Vallarta Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Puerto Vallarta Resort & Spa All Inclusive?

No, only service animals are allowed.

Sunscape Puerto Vallarta Resort & Spa All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 279 out of 1003 reviews
Rating 8 - Good. 261 out of 1003 reviews
Rating 6 - Okay. 197 out of 1003 reviews
Rating 4 - Poor. 130 out of 1003 reviews
Rating 2 - Terrible. 136 out of 1003 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Josue

Travelled with family
Stayed 4 nights in Apr 2025

6/10 Okay

Augusto, san jose

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I believe this is a 3 star hotel, it provides the minimum for a good stay: Comfortable beds, some good food options, very helpful staff, ocean front. Old property, needs lots of maintenance. Some hints: from the moment you arrive people will work hard to sell you something, It cost me 3 hours of my time fending off sales people and in exchange I received some good discounts. The place is crowded, but I like that as opposed to higher end resorts that are lonely. Met lots of families. All buffet/restaurants have at least a few good options, trial and error. I enjoyed the entertainment program. Kids had a blast, didn’t want to leave.
Stayed 4 nights in Apr 2025

8/10 Good

Pascale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service
Staff was very kind and hospitable. The activities for the kids were good and easy to join and leave! They had a waterside area, pool with shallow part and tame spots along the beach for the littles to play. The entertainment was good and the food and drinks were also good. We have been to higher rated resorts but this one was everything we needed and perfect location along the beach and close to airport!
Stayed 4 nights in Apr 2025

2/10 Terrible

Krystil

Stayed 7 nights in Mar 2025

4/10 Poor

Alexandra De La

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smiles, ac unit Very noisy.
Stayed 4 nights in Apr 2025

4/10 Poor

Stephen James

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We did not like the noise, food was sub par, resort shape was shabby, elevator broke down and did not like the pressure sales in the lobby.
Stayed 8 nights in Apr 2025

4/10 Poor

Angela

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
My kids loved the kid's waterpark area, where we spent a lot of time. The big pool was nice and warm, but in need of repair. They closed the pool at least 2 times on our 6 day stay, not sure why. The food choices at the sunclub were iffy, lacked seasoning or flavor. Once had a potato salad where the potatoes were raw. I got my parents the best upgraded room, and their bathroom door kept sliding open. Not sure the sunclub upgrade was worth it, they had an area on the beach but allowed others to sit there. Once, we were asked for our room number to make sure we belonged there, but a large group (12 ) of mostly non sunclub members, and other groups were not asked. My family and I felt a little discriminated as we are Latinos. Employees were warm and welcoming for the most part, but the facilities were lacking. We've stayed at Secrets and NowAmber (which is now Dreams) resorts before, and loved them. So we were disappointed by this sister property being so far below what we expected.
Stayed 6 nights in Mar 2025

6/10 Okay

Wing Shan

Travelled with family and small children
I had a great time at this resort in the last week. The stay was great for the most part. However, it could be more updated, have more dining options, and the property could improve on the cleanliness.
Stayed 7 nights in Mar 2025

8/10 Good

Dina Jazmin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

roberto

Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Dellanira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien!
Stayed 4 nights in Mar 2025

8/10 Good

matthew

Liked: Cleanliness, property conditions & facilities
this property lacks a hot tub. the food in the italian restaurant was great but the rest of tge options were mediocre. location is good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The children's water park was nice for the kids. We had a waiter named Mario for breakfast who did a wonderful job.
Stayed 7 nights in Mar 2025

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waste your money or time in this Resort, I’m rating this hotel one star out of five, this was the worse vacation experience I ever had for being an All inclusive I ended up dining outside the property. Property and rooms very old and outdated, two small elevators for every one, kids pool no heated water, big pool some tiles are missing this is a potential for your feet to get hurt, “wear pool shoes”. Food is limited with no flavor, snacks are very limited and can’t eat at pool area. Drinks very limited, if you don’t tip you won’t get good service, and you have to make a big line for a drink, not enough bar tenders and waiters for everyone. Pool towels are very limited for everyone if don’t make it for a round of towels you have to wait 20 mins for one. Beach chairs are very limited for general admission you have to be part of their VIP club to get a seat if not you’ll get kicked out by their security guards if you are seated in the VIP beach chairs. The beach is not private and it’s public so you will be bothered by vendors every 10 mins offering you any kind of service or food. Customer service is half and half, some of them are nice to you and the other half are very rude. WARNING, at the date of check in you will be greeted by a customer service of an agency name “Unlimited Vacation”, they’ll harassed you to offer you a ridiculous price package for you to sign up. Save your self money and headache, Motel 6 is better than this place.
Stayed 2 nights in Mar 2025

8/10 Good

Melanie, Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

jasbeer

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to change rooms , mold and broken shower , very dated
Stayed 7 nights in Mar 2025

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved staying here. The property was very clean and well kept. The staff were very friendly and were always looking for ways to enhance our experience. The entertainment team here work very hard and long hours to put on shows, movies for kids and all day long entertainment. It is conveniently located near a shopping mall and other activities. The room was very clean and well kept. There were many different dining options. We would definately stay here again. Thank you Sunscape team for making our family vacation absolutely amazing!!! See you again.
Stayed 8 nights in Mar 2025

8/10 Good

Rita, Port Alberni

Stayed 7 nights in Mar 2025

4/10 Poor

Jennifer, McKinney

Disliked: Cleanliness, staff & service, property conditions & facilities
so couldn’t get reservation i made through expedia for over an hour to their system, nothing to eat after got checked in- decided to go to beach- no towels- all inclusive and i drink white wine and wine is warm he says- what who keeps wine warm? got really sick, then desperately needed shower- no hot water- then elevator broken when leaving so had to carry luggage down two flights of stairs! luckily only on second floor
Stayed 1 night in Mar 2025

2/10 Terrible

Moisés

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Demasiado sucio , água de área de niños agua Elada
Stayed 4 nights in Mar 2025

2/10 Terrible

kir

Disliked: Cleanliness, property conditions & facilities
this is the worse hotel the i have ever stay from the buffet to the from desk
Stayed 3 nights in Mar 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 5 nights in Mar 2025

2/10 Terrible

Kristal

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old and run down. The worst part is they are insistent on making you attend “a meeting for a travel package.” They will call you to your room and bother you. Kids took up the swim up bar area to jump off the stools and get frozen drinks from the bartenders. There is a “strict dress code” to only certain people for the restaurants. Collar shirt no sandals but if you paid them extra they would let you pass. They serve only dos xx and 2 of the days they ran out of light beer. Liquor is very cheap no such thing as top shelf here. All chairs in the beach area were taken by 8 am despite a “no saving chair policy” . If you are staying here take a cup..they will fill it. Otherwise you will get an extra small cup . We ended up leaving the resort everyday as the food was not good.
Stayed 4 nights in Mar 2025

8/10 Good

Michael James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunscape is a nice place to stay. Our grandsons liked the pool and water park. We had Mario for a waiter for breakfast and lunch and he did a wonderful job taking care of us.
Stayed 9 nights in Mar 2025