Save

Hotel Mousai Puerto Vallarta Adults Only

Adults-only beachfront resort with 4 outdoor pools

Where to?

Dates

August 2025

September 2025

Relax by the infinity pool overlooking the ocean and distant mountains, with comfortable lounge chairs and umbrellas providing shade.

Enjoy water sports and scenic views from our beachfront location.

Relax by the pool surrounded by comfortable seating and expansive views of the surrounding landscape.

Experience the serene coastal getaway with breathtaking ocean views from the hotel's hillside location.

Relax in style with ocean views and comfortable seating.

Overview
Rooms
Location
Policies

Popular amenities

includes taxes & fees

8 Aug - 9 Aug

Explore the area

Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390

Garza Blanca Beach
‪5 min walk‬
Los Arcos
Playa Gemelas
‪3 min drive‬
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪18 min drive‬

Room options

Corner Suite North

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

127 sq m
Ocean view
Sleeps 2
1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite North

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

99 sq m
Ocean view
Sleeps 2
1 King Bed

Two Ultra Suites South Connected

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

198 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

The Penthouse North

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

265 sq m
Ocean view
Sleeps 2
1 King Bed

Ultra Corner Suite South

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

126 sq m
Ocean view
Sleeps 2
1 King Bed

Ultra Suite South

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

99 sq m
Ocean view
Sleeps 2
1 King Bed

Suite two Double Beds North

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

99 sq m
Ocean view
Sleeps 3
2 Double Beds

Master Suite South

Very good

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

142 sq m
Ocean view
Sleeps 2
1 King Bed

Suite South

Excellent

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

99 sq m
Sea view
Sleeps 2
1 King Bed

Two Suite South Connected

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

198 sq m
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Corner Suite South

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

122 sq m
Ocean view
Sleeps 2
1 King Bed

Suite two Double Beds South

Wonderful

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

99 sq m
Ocean view
Sleeps 3
2 Double Beds

Suite North

Exceptional

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

99 sq m
Ocean view
Sleeps 2
1 King Bed

Ultra Corner Suite North

Very good

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

126 sq m
Ocean view
Sleeps 2
1 King Bed

Two bedroom Master Suite South

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

241 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Ultra Suite Two Double Beds South

Highlights

Balcony

Soundproofed

Individually decorated

Private outdoor hot tub

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

Ocean view
Sleeps 3
2 Queen Beds

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hotel Mousai Puerto Vallarta Adults Only. You'll be 0.4 km (0.2 mi) from Garza Blanca Beach and 2.9 km (1.8 mi) from Playa Gemelas. Highlights at this beachfront resort include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include access to the sauna and hot tub. The restaurant, Hiroshi - Japanese, serves Japanese cuisine and is open for dinner. The Rooftop is the resort's own rooftop bar, serving drinks along with lunch and light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. 2809 square feet (261 square metres) of event facilities include meeting rooms and conference space, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and noon. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class South Zone resort include Vallarta Zoo and Playa Mismaloya.

View more Resorts in Puerto Vallarta

What's nearby

Garza Blanca Beach - 5 min walk - 0.5 km
Playa Gemelas - 3 min drive - 3.9 km
Playa Mismaloya - 5 min drive - 5.4 km
Vallarta Zoo - 7 min drive - 6.9 km
Malecon - 9 min drive - 9.2 km

Getting around

Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 40 min drive

Restaurants

‪Blanca Blue Restaurant & Lounge - ‬2 min walk
‪BocaDos STK - ‬7 min walk
‪Noi - ‬9 min walk
‪Hiroshi - ‬7 min walk
‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta Adults Only

Adults-only beachfront resort with 4 outdoor pools

Some rates at Hotel Mousai Puerto Vallarta Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Mousai Puerto Vallarta Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a health club and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta resort.

145 guestrooms or units

18 levels

2 buildings

9 dining venues

2 bars by the pool

5 bars or lounges

Conference rooms

2809 sq ft of conference space

261 sq. m of conference space

Built in 2014

Deli

Terrace on the roof

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Breakfast available (surcharge)

Dry cleaning

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Hotel Mousai Puerto Vallarta Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels, DVD players and pay-per-view films. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Puerto Vallarta resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Relax by the pool surrounded by palm trees and a scenic mountain view.

Pool
Hot tub
All-inclusive
Spa

includes taxes & fees

19 Aug - 20 Aug

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 40 per person
2 poolside bars
5 bars/lounges
9 restaurants
Private picnics
Snack bar/deli

Restaurants on site

DAO-Contemporary Chinese
Hiroshi - Japanese
NOI - Italian Restaurant
The Rooftop
The Terrace

Things to do

2 outdoor tennis courts
4 outdoor pools
Basketball
Beach volleyball
Designer stores
Ecotours
Evening entertainment
Fitness classes
Full-service spa
Health club
Hiking/biking trails
Hot tub
Kayaking
Paddleboard
Piano
Racquetball/squash
Shopping
Snorkelling
Stereo
Yoga classes

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

2,809 square feet of conference space
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
In the mountains
On the bay
On the beach
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

8 treatment rooms
Couples treatment rooms
Hot tub
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (150 centimetre wide door)
Smooth flooring in public areas
Stair-free path to entrance
Well-lit path to entrance

18 floors
2 buildings
Ballroom
Banquet hall
Built in 2014
Communal living room
Comprehensive recycling policy
Designated smoking areas
Reception hall
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toilet with electronic bidet
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch flat-screen TV with premium satellite channels
DVD player
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Espresso maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Individual decor
Iron/ironing board
Laptop workspace
Living room
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately USD 15 to 40 per person
Airport shuttle fee: USD 130 per vehicle (return, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai

Mousai Hotel

Mousai Hotel Puerto Vallarta

Mousai Puerto Vallarta

Hotel Mousai Puerto Vallarta

Mousai

Hotel Mousai Puerto Vallarta Puerto Vallarta

Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Hotel Mousai Puerto Vallarta Adults Only?

Hotel Mousai Puerto Vallarta Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Puerto Vallarta Adults Only?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta Adults Only on 8 Aug 2025 start from AU$682.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Mousai Puerto Vallarta Adults Only?

Yep, Hotel Mousai Puerto Vallarta Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hotel Mousai Puerto Vallarta Adults Only?

Yep, Hotel Mousai Puerto Vallarta Adults Only is a short 5-minute walk from Garza Blanca Beach. Fun beach activities include volleyball, snorkelling and kayaking. You can also find motor boats and boat tours.

Is there a spa on site at Hotel Mousai Puerto Vallarta Adults Only?

Yep, there is an onsite spa at Hotel Mousai Puerto Vallarta Adults Only. It has a hot tub, a steam room and a sauna.

Does Hotel Mousai Puerto Vallarta Adults Only have a pool?

Yep, and guests love it! Hotel Mousai Puerto Vallarta Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hotel Mousai Puerto Vallarta Adults Only?

Hotel Mousai Puerto Vallarta Adults Only features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Puerto Vallarta Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Puerto Vallarta Adults Only.

Is Hotel Mousai Puerto Vallarta Adults Only family-friendly?

No, Hotel Mousai Puerto Vallarta Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Puerto Vallarta Adults Only?

Yep, all rooms come with private hot tubs.

Does Hotel Mousai Puerto Vallarta Adults Only serve breakfast?

Yep, continental brekkie is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Mousai Puerto Vallarta Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Puerto Vallarta Adults Only?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Hotel Mousai Puerto Vallarta Adults Only?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Hotel Mousai Puerto Vallarta Adults Only?

No, only service animals are allowed.

Hotel Mousai Puerto Vallarta Adults Only Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Kim, Goodyear

Travelled with partner

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service and food

Stayed 6 nights in Apr 2025

10/10 Excellent

Guillermo

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent!!

Stayed 3 nights in Apr 2025

6/10 Okay

Jessica

30 Apr 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.

Stayed 5 nights in Apr 2025

8/10 Good

Shani

Travelled with family

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice place but not resort like more like hotel like

Stayed 3 nights in Mar 2025

10/10 Excellent

Ketty

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2025

2/10 Terrible

Genaro

21 Apr 2025

Liked: Cleanliness

Disliked: Staff & service

Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back

Stayed 5 nights in Apr 2025

10/10 Excellent

edvin

Travelled with partner

20 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent resort!!

Stayed 4 nights in Apr 2025

10/10 Excellent

Paraveen M

17 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property, good food

Stayed 4 nights in Apr 2025

10/10 Excellent

Brian Edward

Travelled with partner

15 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing time at this resort. The food and staff were excellent. However be aware of using resort credits. My brother and sister in law got charged $2500 dollars at the end of their stay for using resort credits. They were told they could use these towards dinners, drinks and other services the resort offers however this was not true. It appears to be some sort of bait and switch. There are other reviews that talk about this on trip advisor so check it out. Too bad for everyone had a great time tell check out.

Stayed 4 nights in Apr 2025

8/10 Good

Won

15 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 5 nights in Feb 2025

10/10 Excellent

Anna

Travelled with partner, Travelled with group

14 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our second stay here and it was as fabulous the second time. Highly recommened.

Stayed 3 nights in Apr 2025

10/10 Excellent

Lorah

Travelled with partner

13 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was so helpful. Our room was cleaned in the morning and in the evening. We would come back, and stay here again! Thank you!

Stayed 3 nights in Apr 2025

6/10 Okay

Stephani

12 Apr 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Dropped the ball on many occasions during our stay. Very disappointed in the overall service, communication, and experience

Stayed 3 nights in Dec 2024

10/10 Excellent

Jody

8 Apr 2025

Stayed 1 night in Apr 2025

8/10 Good

Preston, Minneapolis

8 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Narine

Travelled with family, Travelled with partner

3 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service. Amazing experience

Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Travelled with partner

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.

Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

31 Mar 2025

Liked: Cleanliness, property conditions & facilities

Todo muy bien gracias

Stayed 5 nights in Mar 2025

10/10 Excellent

Terry Durrell

22 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!

Stayed 4 nights in Mar 2025

8/10 Good

Cassie

Travelled with partner

18 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down

Stayed 3 nights in Mar 2025

4/10 Poor

Rodolfo Enrique

Travelled with partner

16 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

I paid for the north tower, they gave me the south tower and tried to play it off. They didn’t have the room I paid for but they only apologized but no compensation. I was going to use Uber but they said taxi cost the same at the hotel, the cab wanted to charge me 2x the quote. The conditioner had lotion in it and the wife was furious and we lost the reservations due to having to find conditioner at a store and wash again. All they did was apologize but didn’t find us resolution or compensation. Not staying at this “5 star” hotel again.

Stayed 4 nights in Mar 2025

10/10 Excellent

Amalya

Travelled with group

14 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel

Stayed 2 nights in Feb 2025

10/10 Excellent

Sammy

13 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 3 nights in Mar 2025

10/10 Excellent

Ramin

Travelled with family

12 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Simon at the Italian restaurant Nio on the property provided us with excellent service. All the staff members were excelllent and they all get 5 stars.

Stayed 5 nights in Mar 2025

10/10 Excellent

Antonio

Travelled with family

8 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall I had an amazing experience!

Stayed 3 nights in Mar 2025

Wotif's Latest Trends

Flights

Activities

Activities in Taman Melawati

Packages

Australia - New Zealand and the South Pacific Holidays

Hotel Mousai Puerto Vallarta Adults Only

Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

Popular amenities

Explore the area

Room options

View all photos for Corner Suite North

Corner Suite North

Highlights

View all photos for Ultra Suite North

Ultra Suite North

Highlights

View all photos for Two Ultra Suites South Connected

Two Ultra Suites South Connected

Highlights

View all photos for The Penthouse North

The Penthouse North

Highlights

View all photos for Ultra Corner Suite South

Ultra Corner Suite South

Highlights

View all photos for Ultra Suite South

Ultra Suite South

Highlights

View all photos for Suite two Double Beds North

Suite two Double Beds North

Highlights

View all photos for Master Suite South

Master Suite South

Highlights

View all photos for Suite South

Suite South

Highlights

View all photos for Two Suite South Connected

Two Suite South Connected

Highlights

View all photos for Corner Suite South

Corner Suite South

Highlights

View all photos for Suite two Double Beds South

Suite two Double Beds South

Highlights

View all photos for Suite North

Suite North

Highlights

View all photos for Ultra Corner Suite North

Ultra Corner Suite North

Highlights

View all photos for Two bedroom Master Suite South

Two bedroom Master Suite South

Highlights

View all photos for Ultra Suite Two Double Beds South

Ultra Suite Two Double Beds South

Highlights

You may also like

Hyatt Ziva Puerto Vallarta - All-inclusive

About the area

Puerto Vallarta

What's nearby

Getting around

Restaurants

About this property

Hotel Mousai Puerto Vallarta Adults Only

Awards and affiliations

Languages

Similar properties

Hyatt Ziva Puerto Vallarta - All-inclusive

Hyatt Ziva Puerto Vallarta - All-inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More