6/10 Okay
Katie, Keene
Travelled with family, Travelled with group
16 Mar 2025
We had an ok stay at this property. We picked it as we like to head off property and explore. Its location was very convenient for exploring PV, the Malecon and Romantica zone.
Check in was fine. We received an ocean view room as paid for however it did not have a balcony as shown in pictures. The room faced the family pool and dining area. Breakfast began at 7 am however we were awaken by 6 am due to Clancy dishes as they were setting up. Coffee is not available until 7 pm.
As we enjoy exploring we often were not around the resort at 11 when they demand you make reservations for the a la carte restaurant. Our first day we did secure a reservation however we were 8 minutes late and they would not allow us to stay. When we questioned them they threatened to call the police. Overall it was an ok stay however they are not flexible at all and being on vacation it would be better customer service to be more flexible. The buffet was ok but pretty basic. There was a great omelette station.
Katie
Stayed 6 nights in Mar 2025