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3.9 out of 5

"Excellent Staff, nothing was a problem. Restaurant right on lagoon & sports bar was enjoyable with happy hour cocktails & tapas before our dinner. Our ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A family-friendly stay in the heart of Port Vila awaits you at Ramada Resort Port Vila. Within a 20-minute stroll, you'll find Iririki Island and Erakor Lagoon. Highlights at this beachfront hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

Free WiFi, balconies, and flat-screen TVs are featured in all 80 rooms. Kitchens come equipped with refrigerators, microwaves, and stovetops, and 24-hour room service is also available. Nice touches include bathrobes and designer toiletries. Additionally, ceiling fans, safes, and hair dryers are available.

The buffet restaurant, Akiriki Restaurant, serves local and international cuisine and is open for breakfast, lunch, and dinner. Sports Bar is the hotel's own sports bar, serving drinks along with lunch and light fare. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and kids' swimming pool. Added amenities include free WiFi in public areas, a conference center, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Port Vila hotel include Parliament House and National Museum.

Junior Suite - Lagoon View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$208* Per night/room 25 Jan. - 26 Jan.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Interconnecting

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ramada Resort Port Vila ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ramada Resort Port Vila

Everyone (9) Couples (6) Family (3)
2 out of 5
We stayed 5 nights and have to say the standard of service was well below par. For 4 of those nights we walked past the same dirty room service plates which would have been walked past every day by several staff. I'm sure the rats had a good feed on the scraps. Not sure if that's the branding message the Ramada wants! We tried to book in at 4.30pm after prior notice of our arrival time (again letting the hotel know of our expected arrival time) only to wait 30 minutes before our room was ready and check in time started at 2pm!!!. Feel like we were ripped off by 3 hours and were not offered any compensation or even simply a cold drink. We were harassed 4 times to check out on the wrong day because of a split booking made by the property which we told them about when we checked in. The last attempt by staff to evict us from our paid room was directed to my cousin who was extremely unwell trying to rest in our paid room to which the staff wanted her to walk uphill 500 metres to the hotel reception to settle the account even though we weren't meant to be checking out. We also had to ask 4 times for the beds to be made up as singles despite email confirmation before trip that this would be done. Finally at 9pm this was done. Some might say first world problems and I agree but if you pay for a 5 star experience (and boy did we pay) this was well below our expectations. I suggest Wyndham sorts this type of service out as its not on brand and in no way rewarding to your customers.

Posted by on 6 Jan. 2020

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4 out of 5
Amazing staff, really attentive and always very helpful. After staying here I can see why some might never leave the resort. The rooms are large and clean and the view over the lagoon is beautiful. The restaurant and bar are well set out, the only thing is ran out of stock and change a couple of night we were there but given it was over Xmas it's understandable. Absolutely recommend this place!

Posted by , from Sydney on 30 Dec. 2019

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3 out of 5
Very nice property. People so friendly. Only criticism is the food and beverages are overpriced. An international hotel shouldn’t be charging an extra 3.5 percent on credit cards

Posted by on 23 Oct. 2019

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Comment from Hotel Management

24 Oct. 2019 by Julien Dumont Rooms division manager

Thank you very much for your feedback, we are proud to have reached your expectations. It is a pleasure for us to know that you enjoyed your stay . We well noted as well your pertinent advise concerning the Food & beverages prices and credit cards fees. The entire team of the Ramada resort by Wyndham Port Vila would like to thank you for your warm feedback and will be grateful if you can also share your experience on trip advisor We hope to welcome you very soon for another perfect stay in paradise. Sincerely yours

4 out of 5
Loved the location! Great to have free use of the paddleboards and kayaks. Was a little disappointed with the cocktails. Some bar staff were excellent and cocktails were as expected , some missed chocolate syrup and honey around inside of glass as an example for toblerones. Not a cheap cocktail so wanting it to be as described.

Posted by on 17 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Julien Dumont Rooms division manager

Thank you for taking the time to share regarding your very recent stay with us. We are happy that you enjoy overal your stay but we are saddened to read that you were disappointed by your experience specially for the Bar service and the cocktails and we would like to apologize and to assure you that this reflects in no way the high standards of quality we strive to achieve for our guests and was an exceptional situation. We hope this experience will not impair your trust in Ramada resort by Wyndham Port Vila. Sincerely yours

5 out of 5
Absolutely dreamlike! My husband and I cant wait to go back! We had the most perfect time! Outstanding staff, super clean and luxurious suites, stunning outlook, yummy food, very reasonably priced drinks, stellar service all round. Island Time at its finest. Thank you to all of the Ramada staff for making our stay so wonderful, you truly showed us why Vanuatu is voted the happiest place on earth! See you again soon Ramada Port Vila :)

Posted by on 1 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Julien Dumont Rooms division manager

Thank you very much for your recommendation concerning your recent stay with us . We aim to provide our guests with a unique and authentic experience they will always keep in their memories, and we are so glad to learn that we have been successful with you. We are so honored to receive such praises and acknowledgements. It is truly rewarding when our Guests recognize our commitments to offer high quality of service. We will be grateful as well if you can share you experience on tripadvisor. It has been our privilege to serve you and hope to welcome you back soon! Sincerely yours.

3 out of 5
Up and down location. The property didn't flow, quite annoying.

Posted by on 6 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Julien Dumont Rooms Division Manager.

Thank you for your review. We are happy to learn overall you had a great experience with us and that you appreciated. Your comments are important for us to learn how we can improve the guests experience. Thank you again for sharing your experience. We hope we will have the pleasure to welcome you again Regards,

4 out of 5
The resort generally is very nice, friendly staff, nice location. We selected the resort because it could provide a king bed - this turned out to be two singles pushed together which meant we should have just gone with a queen (rather than sleeping on two single beds). Wifi is amazingly bad, though typical of the island. Pool bar was never open, despite signs saying otherwise. Would I stay again? Would definitely look closely at all options first

Posted by on 5 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Julien Dumont Rooms division manager

We would like to thank you for taking the time to write this review regarding your very recent . We are very saddened to read that your disappointment by your experience specially for the internet and the pool bar who was exceptionally close. We hope this experience will not impair your trust in Ramada resort by Wyndham Port Vila and that you will give us the opportunity of welcoming you again soon. Sincerely yours

2 out of 5
Staff are inattentive and do not deliver TV and room keys a problem at least 6 times in 10 days

Posted by on 3 Aug. 2019

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1 out of 5
Spent 5 days there had no tv and no wifi for most of it bathroom had an open shower that looked great but covered the whole floor in water which made the bathroom like a slip and slide. The food was very average breakfast was just the same food re heated in the baymarie every morning. Dinner at night was hit and miss with a lot of things in the menue not available. The couple we stayed with organised a bayby sitter for a night it was advertised for around $20 hr on there website but when they checked out got charged around $50hr. Overall a dissapointing stay.

Posted by on 24 Jul. 2019

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5 out of 5

Posted by on 29 Jun. 2019

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Comment from Hotel Management

3 Jul. 2019 by Julien Dumont Rooms division manager

Thank you very much for your precious recommendation on this portal. We aim to provide our guests with a unique and authentic experience they will always keep in their memories, and we are so glad to learn that we have been successful with you. We will be grateful as well if you can share you experience on trip advisor. It has been our joy and privilege to serve you and hope to welcome you back soon! Sincerely yours.

About the Ramada Resort Port Vila

Location First Lagoon, Port Vila, 1101

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Ramada Resort Port Vila like an outdoor pool, a children's pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. This beach hotel also offers a garden and a terrace. Self parking is free. This 4-star Port Vila hotel is smoke free.

  • 80 guestrooms or units
  • 5 levels
  • 4 buildings
  • 2 bars or lounges
  • Built in 2017
  • Dining venue
  • Swim-up bar
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Ramada Resort Port Vila offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and bathrobes. Rooms open to balconies. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Akiriki Restaurant - This beachfront buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Sports Bar - This poolside sports bar specializes in local and international cuisine and serves lunch and light fare. A children's menu is available. Happy hour is offered. Open daily.

Lounge bar - This beach cocktail bar specializes in local and international cuisine and serves lunch and light fare. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed). Contact the office using the information on the reservation confirmation received after booking.

Guests must contact this hotel in advance to reserve a rollaway bed. Contact the office using the information on the reservation confirmation received after booking.

Surcharges apply for use of the sofa bed in the guestrooms. For more details please contact the property with the contact details received after booking.

Free WiFi is limited to 500 MB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • One child stays free
  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 33.00 per person (approximately)
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Port Vila
  • Ramada Resort Port Vila Hotel
  • Ramada Resort Port Vila Port Vila
  • Ramada Resort Port Vila Hotel Port Vila

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.